Dt: the contact owns a 1998 ford contour. The contact complained about a rear coil spring problem. The contact stated while having the tires replaced the mechanic informed her that the left rear coil spring broke. The mechanic recommended that both coil springs be replaced. A recall on the front coil spring was issued, but not on the rear. The dealership stated they could not offer any type of service under a recall, and that the contact would have to cover the cost of the repairs. The manufacturer confirmed this decision by the dealership.
1998 Ford Contour suspension complaints
Page 2 of 5: complaints 11 to 40 of 102, newest first, as owners wrote them.
Dt: the caller found a recall on the front coil springs, but the manufacturer says it was an owner notification and not a recall. The caller has not had the failure yet the vehicle was making a noise. The dealer said there was some corrosion on the coil n springs. Manufacturer said they could not replace the coil springs until they fractured.
Jan, 2004: 1998 ford contour recall performed (brackets for front springs). Aug, 2005: replaced tires on 1998 ford contour se using p205/60r15 tires suggested by the manufacturer. The tires made contact with the bracket bolts installed during the recall, causing tire to be gouged (tried 3 brands, all had same contact problem). Ford dealership said there was no problem with the bracket. I ended up using a different tire size: p195/65r15, which barely clears the bracked bolts. I believe there is a problem on the 1998 ford contour se brack recall / tire combination.
The front coil spring broke and punctured the front left tire, while the vehicle was parked. The mechanic indicated that the suspension system broke down and the rod in the system hit the tire and flattened it. *jb...*ak the consumer heard of a recall on this part and requested reimbursement.
Dt: vehicle started making loud noises and the brakes failed. Caller was driving on a highway and had to pull off the road. Caller said brakes did not work very well when she tried to get the car home. Dealer said the front left rotor broke ,and rear wheel bearing wore out . Manufacturer will not offer any help.
The vehicle was taken in for inspection about a month ago and now the coil spring has broken and damaged the brake line. The vehicle has been repaired. Ford has recalled some of this year model but not this vehicle because of the VIN. Customer is requesting reimbursement for replacement of the coil spring, brake hose and cv joint boot.
I went in to get new tires put on and during the inspection the front coil springs are borken. The coil spring on the right is broken in two places. I looked for a warranty and there does exisit one for the contour but based on my VIN it does not cover it.
1998 ford contour front spring broke when entering the garage. *mr recall campaign#'s: 01i013000 and 01v255000. On another occasion the dealer found both back springs broken and replaced them on april 27, 2005. *sc
During routine inspection the consumer was informed that front driver coil spring broke. The problem was not repaired, and the cause of the problem was not determined. *ak
While driving 10 MPH front coil spring punctured the front driver's tire. The consumer managed to pull over, and had the tire changed. Dealership was notified, but did not resolve the problem.
Took the car in for an alignment and discovered the front coil spring was broken. Didn't know about the special extended warranty on this particular part and paid for the repairs myself. Ford admits there is a problem but won't reimburse me because work was done by a non-ford authorized repair shop after the letter notifying me of the extended warranty was sent out. Even though the letter was sent out two years before the part actually failed. Even if ford doesn't want to reimburse me for the labor done by the non-ford shop, they should at least reimburse me for the coil springs because they had to be ordered directly from ford!!
Front coil spring on my 1998 svt contour broke. Apparently ford extended the warranty on the coil springs on the base contour but not on the svt contour which is apparently able to have the same problem.
While driving 55 MPH a popping noise was produced from the front driver's side tire. When driver looked out she didn't see anything so she continued to drive. Suddenly driver noticed smoke coming from the tire. She pulled over. As a result the coil spring broke, puncturing the tire. No impact reported. Two weeks later the passenger's side coil springs failed, puncturing the second tire. *ak
The consumer's husband suspected that one of the coil springs was broken. But when he took the vehicle to the mechanic, he was told that all four coil springs were broken. The consumer stated that her husband kept hearing a thumping noise while driving. *ak shortly after, two tires needed to be replaced. Recal#'s 01i013000 and 01v255000. *sc
I own a 1998 ford contour covered by recalls 01s23-01m08 pertaining to front spring fracture and extending warranty to cover 10 years or 150,000 miles. The vehicle falls under the time and mileage requirements. I took the car to fred martin ford for noise in front end and they told me the problem was a broken spring. They failed to tell me that the parts were covered under the ford recall and instead told me the repair would cost me over $500.00. After waiting a week and being told there were no springs available for my model anywhere in the country, I started to investigate on my own and found out about the recall and also that there are over 460 vehicles waiting for these parts in the united states. I was told that it could be over a month before the springs are available. Apparently, there is a dispute between ford and its spring supplier. Ford customer assistance was no help and I am still waiting for the ford zone manager to get back to me. The dealership would not supply a loaner or rental vehicle while I am waiting for the parts. I have since pulled the vehicle out of fred martin ford, 4701 mahoning ave. Youngstown, ohio 44515, and taken it to another dealer. I feel that ford is not living up to the terms of recall 01s23-01m08 and not repairing my vehicle promptly and free of charge.
Consumer received recalls 01i013000 & 01v255000 concerning front coil spring failure. Consumer learned that the coil spring on the right side broke. Vehicle was towed to repair shop and then to the dealer, who informed consumer that the coil spring was covered under the recalls, and needed to order the part. Consumer was waiting for the part to arrive.
Recall 01v255000, while driving at any speed the consumer heard a rumbling sound coming from beneath the vehicle. Upon inspection of the vehicle consumer found that the front suspension springs broke. Consumer's vehicle was not included in the recall due to VIN.
The front coil spring broke. The consumer was told that the parts needed to repair the vehicle were unavailable. The manufacturer stated that it could be mid august, 2004 before the parts would be available, in the meantime, the consumer could not drive the vehicle. *ak *sc
I noticed I had a flat tire. I took it off went to have it repaired,they told me it could not be repaired because the side wall had been puntured.I then had to replace the tire only to find out the new tire would not work, there was a loud clanking sound when you tried to move the car. I then put the spare (pony) on and tried to move the car the tire got hot and smoked.so we tried to take it back to the company we bought the tire from,in the process we had a blow out and had to have the car towed in. Only to find out that the spring had broken ,punctured the tire on th inside sidewall and wrapped around the strutt and bent it..because of your defective springs.. We are forced to buy not only a new tire but a set of springs and new strutts. It is my understanding that ford products are known for this. That it happens on a daily basis. This is going to cost me five hundred and twenty five dollars at the very least.....why has the're been no recall on these springs????? This could have been a very disastrous situation had it happen as we were going down the interstate. I feel that some type of compensation is in order....my car is a ford contour a 1998 with only roughly 50,000 miles on it. The service work is being done by sears auto center because that is where we purchased the new tire. Your prompt response and solution to this problem would encourage my continued faith in ford products, which has been somewhat shaken. Respectfully your, rachel g miller.
While driving there was a loud boom and the front left tire was rubbing. Consumer drove the vehicle to the dealership, who indicated that the right front coil spring broke. The spring was replaced. However, within 6,000 miles the failure recurred, the left front spring broke. The dealership was unable to replace the spring because the manufacturer discontinued manufacturing the part. *ak the steering knuckle was removed and replaced due to the wheel bearing race spinning in the knuckles which caused abnormal wear of the knuckle. The knuckle and the bearing were replaced. *sc
Ford dealership failed to honor promise to refund cost of repairs that were covered by a recall. *ph (both right and left front coil springs) on two occasions, the springs failed and caused the vehicle to collapse destroying both front tires. On one of the occasions a strange noise was heard coming from the front of the vehicle, smoke was smelled due to the friction as the right front tire suddenly jammed.
Front right coil spring broke and tire was flattened. This is listed as an issue on the federal safety agency web site and it indicates ford has experienced this problem with the 1998 ford contour and ford has extended the warranty for the front coil springs to 10 years/150,000 miles. However, when I spoke to ford and explained my situation, they said my car was not covered. My car was manufactured in kansas city and is registered in maryland.
While changing a tire consumer found that the coil spring cracked. Vehicle was taken to a mechanic, who confirmed that the front coil spring was cracked. A recall was issued for this make, model, and year. But, thisw vehicle was not included in the recall due to VIN.
I went to the ford dealership here in louisiana and showed them the papers that was sent to me concerning recalls for my year & make of car. I told them that some of the recalls on those papers was happening to my car and why haven't they been repaired when I brought my car in and they stated to me that if the VIN # for my car didn't come up as a recall and as long as the problem didn't exist then they could not repair it . And I stated that even though my VIN didn't come up and even though my car is having some these recalls problems yall are not going to repair them because my VIN # didn't come up and the problem is not existing right now all are not going to repair or fix these recalls, and I was told yes. Well, some of these recalls are existing on my car and I can't get the ford place to repair or fix them why is that? I think that's very unfair to the customer.
Complaint of poor service from advantage bohn ford. *mr the coils spring(s) had broken. *scc
Parts were not available to perform recall 01i013000 repairs for the coil springs.
Left front coil spring broke, puncturing a tire that was only a year old, while car was parked. A recall had been done on vehicle just over a year ago to prevent this. Apparently it didn't work. Had I been driving the vehicle I'm sure there would have been serious consequences. Especially, had I been on the interstate as 50% of my driving is. I often have my grandchildren with me and it is quite frightening to think what could have happened.
On 5/3/2002 the vehicle went to the dealer to have recall 01i013000 repairs done on front coil springs. Vehicle was taken to the dealer on 6/7/2003 because the front coil punctured the front right tire which caused it to flatten.
Had the same problem as the recall on the front coil spring.
The vehicle rode roughly due to defective coil springs.
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