I scheduled a recall repair appointment at Metro Ford, Miami (9000 N W 7th Ave) for my 2021 Ford EcoSport, recall 23S64/25S12. However, the service department verbally refused to perform the recall, stating that “the part must fail first” and that it was a manufacturer issue. My wife was told this directly at the service desk. This recall involves critical components that could cause engine failure or power loss, and the refusal to repair violates federal safety requirements under 49 U.S. Code §30120. I am reporting this refusal and requesting the federal safety agency to review and ensure compliance.
2021 Ford Ecosport engine complaints
Page 3 of 8: complaints 41 to 70 of 218, newest first, as owners wrote them.
Myself, my husband and our son were driving on the freeway going 70 mph and all of a sudden with no warning and our engine lost all power we almost got killed by a semi my husband had to put the car in neutral to restart it and then it would only go about 40 mph, the RPM were between 4 and 5 going 30 mph, I took my car to valley Ford of Columbus and they told me it was some kind of valve and it was going to take 2 months for the part to come in, I told valley Ford we almost got killed and this car is a death trap, they didn't care at all they made me drive this car for 2 months with the motor shutting down on me We almost got killed 3 times from semi almost killing us, so finally after 2 months valley ford called and said the valve came in, we took it in and with in 3 minutes of leaving valley Ford we got on the freeway ramp and as soon as we switched lanes the car lost power again. A semi almost hit us from behind, I called valley Ford immediately and calab said oh maybe it's your transmission they didn't care at all, I contacted the Ford complaint department and for months I was talking on the phone and emailing with jamarian tate at Ford and then out of no where she completely abanded me, no response to phone calls or emails, I'm paying 480.00 a month for a car that terrifies myself my husband and our son, it's so bad that we all have major anxiety now, I mean we've had 3 near death experiences in this car, Ford should have gave me a different car due to the recall product liability I mean my motor shutting down and loosing brakes is not good Ford put a temporary fix on my car so it's going to happen again, we are afraid every time we get in the car, we just lost our 5 Year old Grand daughter to a rare brain cancer, and we can't even pick any of the other 8 Grand kids in the car were scared to death every day and ford could care less, they were supposed to have this part months ago and they still don't, and now we Don't trust this car at all. We need help.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the contact was initially informed that the part to do the recall repair was unavailable. The contact recently called the local dealer and was informed that parts were available. The vehicle was taken to the dealer and remained with the dealer for almost two weeks. The contact then called the dealer and was informed that the vehicle was not repaired because parts remained on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the vehicle was jerking significantly and failed to accelerate while depressing the accelerator pedal. The low engine oil pressure warning light and the check engine warning light were illuminated. The contact was able to pull into a nearby Auto Zone parking lot. The vehicle was then driven to the dealer, where diagnostic trouble codes were retrieved and the contact was provided the codes; however, the dealer informed the contact that there was no availability for the vehicle recall repair. The vehicle was then taken to an independent mechanic, where it was diagnosed that the engine oil pump belt had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,813.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the part to do the recall repair was available. The local dealer was contacted; however, the dealer refused to perform the recall repair because the vehicle had not experienced the failure. The contact was informed that the vehicle would not be repaired until a failure had occurred. The contact stated that the employee at the dealer read the information off a letter from the manufacturer. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The turbo oil presure was not good after the dealer reparations
The contact owns a 2021 Ford EcoSport. The contact stated had received notification of the federal safety agency Campaign Number: 23V905000(Engine and Engine Cooling). The contact stated that the dealer was contacted for the recall repair and advised that the recall parts were unavailable. The manufacturer was contacted in regards to the parts not being made available. The contact had not experienced a failure.
The contact owns a 2021 Ford EcoSport. The contact stated that while her husband was driving approximately 65 MPH, several unknown warning lights illuminated. The driver was able to pull over and stop the vehicle. The driver raised the hood and noticed that the engine compartment was covered with engine oil. The vehicle was towed to a dealer but was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling); however, a local dealer had informed the contact that the parts to do the recall repair were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
The contact owns a 2021 Ford EcoSport. The contact stated while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The vehicle was restarted after several attempts. The vehicle was driven to the residence. The contact stated that the failure had occurred while driving over a bridge. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 11,226. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while the contact's mother was driving at an unknown speed, the vehicle suddenly went into Limp mode. The driver was able to pull to a safe area, was able to restart the vehicle and continue driving. The dealer was informed of the failure and confirmed that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Oil pump tensioner failure still has not fix the recall on my vehicle since 12/23/2023 when it was issued. I had taken my vehicle in today for both recalls Ford only address the Half Shaft recall. But stated parts are not available on the oil pump tensioner. Being waiting for a remedy for year and a half. I can not claim lemon law in California with Ford hiding behind the recall issued. Ford should be forced to buy back vehicle or fix the recall.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V9055000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 70 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the engine had failed, and the failure was related to the recall. The dealer replaced the engine free of charge; however, the contact stated that she was concerned that the failure would reoccur. The vehicle was repaired temporarily. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and denied the request to buy back the vehicle. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notifications of the federal safety agency Campaign Numbers: 23V905000 (Engine and Engine Cooling) and 25V126000 (Power Train); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that there was a loud thumping sound coming from the drive shaft while the transmission was changing gear. The contact stated that the oil level was checked, and the contact was informed that the engine had low oil pressure. There was no warning light illuminated. The dealer was contacted and stated that the vehicle would not be repaired until the part became defective. The manufacturer was not made aware of the issue. The failure mileage was approximately 71,000. VIN tool confirms parts not available for the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling). Parts distribution disconnect for the federal safety agency Campaign Number: 25V126000 (Power Train).
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle jerked abnormally. The vehicle was taken to an independent mechanic; however, the failure was not diagnosed. The contact's grandson, an employee at Pep Boys, informed the contact not to drive the vehicle because the vehicle was unsafe to drive. The contact received notification of the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 64,300. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I was exiting the freeway and my engine shut down and was unable to manever the vehicle. Stuck on feeder road, unable to place car in neutral to move car out of the road. Police and passerby have to disconnect transmission in order to move my car out of the road. I had car towed to ford dealership. Ford dealership submitted for recall repair approval twice. Both times denied. Dealership advised car is running but they can not repair anything because Ford will approve repair. When Ford Dealership repair service started to put the car back together they realized bolts were one time use and have to order parts. They have had my car for 5 days and still need to keep it for 3 or 4 more days for the replacement bolts to arrive. My car has not been repaired because Ford won't honor recall because they believe what happened to my car is not recall related. They also stated they don't know why my car lost full power while driving and can't tell me if it will happen again. I do not feel safe driving the car, I feel lucky I was exiting the freeway when it happened, but if I was going full speed on the freeway when I lost power I believe it could have been catastrophic! How can Ford not approve a repair that is a known problem with the vehicle even with the severely of the consequences if the engine fails again. I don't feel safe driving this car, but I don't have a choice because it is the only car I have.
The contact owns a 2021 Ford EcoSport. The contact received notification of the federal safety agency Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. In addition, the contact stated that the vehicle hesitated to accelerate as intended while the accelerator pedal was depressed. The contact stated that the message "Auto START/STOP, Shift to Park then Restart Engine" and "Low Engine Oil Pressure" were displayed in the instrument panel. The local dealer was contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact received notifications of the federal safety agency Campaign Numbers: 25V126000 (Power Train) and 23V905000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford EcoSport. The contact stated while driving 35 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was able to restart. The contact received notifications of the federal safety agency Campaign Numbers: 25V126000 (Power Train) and 23V905000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,606. VIN tool confirms parts not available.
2021 Ford EcoSport SES 2.0L gets an Engine Coolant Over-Temperature and Service Engine Soon Warning. In each instance, the Ford service center replaced the engine coolant temperature sensor and/or its associated wiring. In a short time after the repair, the same issue reoccurs (over six times now). Engine is not actually experiencing an over-temp issue, it is just that the sensor/wiring is faulty. When the issue occurs, the car is put into limp mode with reduced power/acceleration, sometimes at highway speeds or when accelerating onto the highway. I've been caught in traffic at highway speed then the car suddenly loses power in limp-mode forcing me to move over to slow lane or to pull over to the shoulder to avoid impeding traffic.
I have been waiting on this part for nearly year , engine oil pump drive belt tensioner arm to fracture,separate from the tensioner backing plate, or oil pump drive beltmarerialmay degradean lose teeth resulting in lose of engine oil pressure an cause engine damage which can cause me to wreck, I am needing this fixed as I do a lot of driving with with special needs granddaughter, please help get the part or buy back my vehicle than you
The contact owns a 2021 Ford EcoSport. The contact stated that while driving at unknown speeds, the transmission was slipping. There were no warning lights illuminated. The contact received notifications of the federal safety agency Campaign Numbers: 23V905000 (Engine and Engine Cooling ) and 25V126000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 29,000. VIN tool confirms parts not available.
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