Tl* the contact owns a 2011 ford edge. While driving at any speed, all four doors unlocked and the interior lighting remained illuminated. In addition, the door ajar warning indicator illuminated. The vehicle was taken to the dealer (shamaley ford in el paso, tx), but the cause of the failure could not be diagnosed. The manufacturer was made aware of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 40,000.
2011 Ford Edge locks complaints
Page 2 of 4: complaints 11 to 40 of 83, newest first, as owners wrote them.
Tl* the contact owns a 2011 ford edge. The contact stated that the dome light failed to turn off, which drained the electrical power. In addition, the door ajar warning indicator illuminated intermittently when the door was closed. The independent mechanic who sold the vehicle to the contact did not perform diagnostic testing. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was waiting to determine if there was a manufacturer campaign to service the vehicle or a solution to prevent the failure. The approximate failure mileage was 49,000.
Tl* the contact owns a 2011 ford edge. Upon starting the vehicle, the door ajar warning indicator illuminated and chimed. The contact attempted to lock the doors, but the locks failed. The dealer diagnosed that the latch malfunctioned. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000. The VIN was unavailable.
Tl* the contact owns a 2011 ford edge. The contact stated that while driving at any speed, the driver side door remained open and the door ajar warning light illuminated. The failure was not diagnosed. The manufacturer was made aware of the failure and stated that the failure was covered by the warranty. The failure was not remedied. The failure mileage was approximately 49,000. The VIN was not provided.
Tl* the contact owns a 2011 ford edge. The contact stated that the door ajar sensor was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear driver side door latch failed and needed to be replaced. The manufacturer advised the contact to file a complaint with the federal safety agency. The failure mileage was approximately 121,000.
Tl* the contact owns a 2011 ford edge. The contact stated that the driver's door ajar warning indicator illuminated. The contact stated that the failure was intermittent, but eventually evolved to a consistent failure. The vehicle was taken to the dealer where it was diagnosed that the door latch was defective and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 77,100. The consumer requested a non-takata replacement for the airbag recall. Updated 08/10/2017
Tl* the contact owns a 2011 ford edge. While driving various speeds, the driver's door ajar warning indicator illuminated. As a result, all the doors failed to automatically lock. The vehicle was taken to the dealer where it was diagnosed that the front driver's door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The failure mileage was 130,000.
Tl* the contact owns a 2011 ford edge. The contact stated that the driver's side door failed to latch correctly and the door ajar warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the door latch sensor was malfunctioning and needed replacement. The vehicle was repaired, but the issue persisted. The vehicle was taken back and forth to the dealer several times. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Tl* the contact owns a 2011 ford edge. When parking and exiting the vehicle, the dome light and door ajar warning indicator remained illuminated and would only go off when the vehicle was shifted into drive. The dealer diagnosed that the door latch needed to be replaced, but was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000.
Tl* the contact owns a 2011 ford edge. The contact stated that the door ajar warning indicator remained illuminated even with all the doors closed. In addition, the door did not remain locked after being locked using the key fob. The contact also experienced excessive battery drain due to the failure. The contact had poor visibility due to the warning indicator being illuminated until the vehicle was operated between 25-30 MPH. The vehicle was taken to the dealer where it was diagnosed that the latch assembly was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
Tl* the contact owns a 2011 ford edge. The contact stated that the door latch on the front drivers side failed to lock properly. The vehicle was taken to a dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer had been notified of the failure. The failure mileage was 104,500.
Tl* the contact owns a 2011 ford edge. The contact stated that the driver's side door caused the door ajar indicator to illuminate, although the door was closed. In addition, the interior lighting remained illuminated and the doors would not lock. The vehicle was taken to the dealer where it was diagnosed that the latch assembly was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,000.
Tl* the contact owns a 2011 ford edge. The contact noticed that the door ajar warning indicator illuminated intermittently. The vehicle was taken to the dealer where it was diagnosed that the latch on the front driver's door needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired, but the failure recurred. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 136,000.
The door latch sensor in the drivers door is malfunctioning. Shows a door ajar warning on instrument cluster when door is actually closed tight. This warning indication prevent the doors from locking when driving. Big safety issue! It also causes interior light to stay on, and night time driving with that interior light glare is a safety issue. The dome lights have also stayed on when parked, causing the battery to go dead. This issue first was noticed 7/10/16 and continues intermittently each time the vehicle is driven.
Tl* the contact owns a 2011 ford edge. When the vehicle was started, the front driver side door warning indicator remained illuminated. The VIN was not included in the federal safety agency campaign number: 10v516000 (latches/locks/linkages). Also, while driving various speeds, the vehicle hesitated and a loud sound was heard. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 51,000.
Tl* the contact owns a 2011 ford edge. While the vehicle was parked, the door ajar warning light illuminated even though all the doors were closed. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the door latches needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 36,000.
Tl* the contact owns a 2011 ford edge. The contact stated that the door ajar warning light illuminated even though all the doors were closed. As a result, the contact was unable to lock the doors. The interior dome light remained illuminated and caused the battery to drain. In addition, the contact stated that the brake pedal was depressed, but failed to function. The contact had to pump the brake pedal in order to stop the vehicle. The dealer diagnosed that the brake booster needed to be replaced. The vehicle was repaired per a voluntary recall by the manufacturer; however, the failure recurred. The dealer diagnosed that the door latch and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 30,000.
Tl* the contact owns a 2011 ford edge. The contact stated that the warning light for the driver's door was illuminated, which indicated that the door was not locked despite the locks being activated. The interior lighting also remained illuminated due to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Tl* the contact owns a 2011 ford edge. The contact stated that the front driver's side door ajar warning light illuminated whether the door was closed hard or softly. While traveling 10 MPH, the contact stated that the automatic locking feature failed. The contact also stated that the warning light illuminated, causing the battery to deplete. The approximate failure mileage was 55,000.
Tl* the contact owns a 2011 ford edge. Once the contact entered the vehicle on the driver's side, the door ajar warning light illuminated and would not dim. The contact stated that the door sensor was replaced twice by the dealer, but the failure recurred several times since. The failure occurred when the vehicle was in motion and while parked. The manufacturer was notified of the failures. The failure mileage was 45,000.
Tl* the contact owns a 2011 ford edge. When starting the vehicle and driving off at approximately 10 MPH, the doors would not lock and the warning light illuminated. The front passenger door and the rear passenger door was open and the interior lights remained illuminated. The battery was drained. The vehicle was taken to be diagnosed and repaired. The mechanic stated that both sensors required latch replacment. The approximate failure mileage was 72,993.
Tl* the contact owns a 2011 ford edge. While driving at any speed, the rear driver side door dome light remained illuminated due to the faulty door latch. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.
Tl* the contact owns a 2011 ford edge. After entering the vehicle on the front passenger side, the door ajar warning light illuminated. The contact reopened and closed the door, but the light remained illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000. The VIN was not provided.
Tl* the contact owns a 2011 ford edge. The contact stated that the driver side door caused the door ajar light to illuminate although the door was closed. In addition, the interior lighting remained illuminated and the doors would not lock. The vehicle was taken to the dealer where it was diagnosed that the latch assembly was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.
Tl* the contact owns a 2011 ford edge. After starting the vehicle, the passenger side door ajar warning light illuminated and the doors failed to lock. Due to the failure, the battery was completely drained. The vehicle was taken to the dealer. The technician diagnosed that the door latch wire harness needed to be replaced. The remedy failed to repair the failure. As a result, the door latch needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 39,948.
Tl* the contact owns a 2011 ford edge. While the vehicle was parked, the door ajar warning light remained illuminated. The interior dome light remained illuminated also. The vehicle was taken to a dealer where it was diagnosed that the door switch and the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,000.
Tl* the contact owns a 2011 ford edge. When the ignition was turned to the on position, the passenger door ajar warning indicator illuminated. The contact had to exit the vehicle and slam the front passenger side door in order for the warning indicator to turn off. While driving at various speeds, the passenger door ajar warning indicator illuminated and all the interior lights illuminated. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,500.
Tl* the contact owns a 2011 ford edge. The contact stated that the driver's side door sensor remained illuminated causing the vehicle doors not to be able to lock and the interior lights illuminated on and off, draining the battery. It was diagnosed that the sensor and the door latch needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 59,000. The VIN was not available.
Tl* the contact owns a 2011 ford edge. While driving at various speeds, the interior lights remained illuminated and the passenger and driver side door ajar warning indicator illuminated on the instrument panel. The contact stated that the doors would not lock. The vehicle was taken to the dealer, but the details of the diagnosis could not provided. The vehicle was not repaired. The manufacturer was made aware of the failures. The failure mileage was 71,000. The VIN was not available.
Tl* the contact owns a 2011 ford edge. The contact stated that the front driver side door open warning light repeatedly illuminated. In addition, the contact stated that all four doors failed to lock when the vehicle was being operated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 77,517.
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