2013 ford edge. Consumer writes in regards to a defective door switch on vehicle. The consumer stated the the door ajar light continuously blinks. The dealer stated the vehicle was 8 years old and could not be covered. The consumer stated the past recall should be honored.
2013 Ford Edge locks complaints
Page 2 of 4: complaints 11 to 40 of 77, newest first, as owners wrote them.
Door switch problem -even when all doors are shut ,control panel is telling you a door is ajared -interior light stays on --can not lock car with remote --because it thinks door is open . if I try to lock my doors when I try to drive doors will not lock-safety issue right there. now I was informed by ford in January 2020 for the first time about this customer satisfaction problem as they called it . At this time the problem did not happen that often and the covid virus problem had keep us at home . when we were able to go out safely I brought car to my dealership and showed the paper work and the service dept said it is not covered anymore and I would have to pay $500.00 approximately. I called Ford from there and they would not give the ok on fixing it, where they would be able to do while I was there for regular maintenance. I advised them that I was only informed by that one letter in 2020. I have been having them do my service since I bought car in 2013 and nothing was ever mentioned about this problem . and now problem with door is continuous and I feel it should be taken care of by Ford. You have my vin # please have someone get back to me on what I should do to have this repaired by Ford.
I cannot safely drive at night because the dome light does not turn off while the door ajar alarm is on. My doors do not lock while operating the vehicle while this shows the door is ajar. My dome light stays on for 10+ minutes every time I open or close the door. The consumer stated the front left door had the same failure but, was repaired under recall. The manufacturer would not cover the cost of repairs for the rear left passenger door as it was not a part of the recall. *js *js*js *js
Tl* the contact owns a 2013 ford edge. The contact stated that the driver's side front and rear doors and passenger's side front door latches were defective. The contact stated that the latches failed to securely lock. The door ajar warning light operated as intended. The vehicle was taken to long-lewis ford lincoln (2800 woodward ave, muscle shoals, al 35661) where the vehicle was repaired out of pocket. The contact then received a letter from the manufacturer which acknowledged the defect but only to the driver's front door. The contact was informed that door latch would be repaired under warranty. The contact was reimbursed for the driver's front door latch repair however, the manufacturer declined to acknowledge a defect to the passenger's side doors. The manufacturer was notified of the failures. The contact was informed that there were no other recalls on the vehicle. The manufacturer referred the contact to the federal safety agency for assistance. The vehicle's other 2 doors were not repaired. The failure mileage was unknown.*dt
Tl* the contact owns a 2013 ford edge. While driving various speeds or while the vehicle was stationary, there was a strong odor of fuel detected inside the vehicle and the ignition fuel warning indicator illuminated. The contact also mentioned that the passenger side door ajar warning indicator illuminated when the door was completely closed. Furthermore, the passenger door did not lock. The vehicle was taken to jordan ford (13010 I-35, live oak, tx 78233, (210) 653-3673) where it was diagnosed that the fuel line needed to be replaced before it caught fire. Also, the half shaft needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 14v002000 (fuel system, gasoline). The manufacturer was made aware of the failure. The failure mileage was 115,000.
Tl* the contact owns a 2013 ford edge. Once the vehicle was started, the passenger door lighting remained illuminated and the doors failed to lock. The vehicle was taken to mike reichenbach ford lincoln (600 n coit st, florence, sc 29501, 888‑293‑4503) where it was diagnosed that the door latch mechanism failed. The vehicle was repaired, but the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
Tl* the contact owns a 2013 ford edge. While traveling at high speeds, the brakes seized and the vehicle made an abnormal sound when accelerating. The failure occurred without warning. In addition, the door ajar warning indicator illuminated even when all the doors were closed. The manufacturer was notified of the failures. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 62,000.
Tl* the contact owns a 2013 ford edge. While driving various speeds, the door ajar warning indicator illuminated. The contact also stated that the rear passenger door independently unlocked. The dealer and manufacturer were not contacted. The failure mileage was approximately 68,000.
Tl* the contact owns a 2013 ford edge. When starting the vehicle, the driver's door sensor would chime and the interior lighting would remain illuminated. The contact stated that the door would not latch correctly. The vehicle was taken to sunset ford (11700 gravois rd, st. Louis, mo 63127, (314) 472-7109) where it was diagnosed that the driver's door latch sensor malfunctioned. The vehicle was repaired, but the failure recurred two years later. Upon exiting the vehicle, the interior lighting would remain illuminated for a long period of time. The contact would have to start the vehicle and turn the vehicle off to reset the interior lighting to turn off. The vehicle was not taken back to the dealer or an independent mechanic. The manufacturer was not notified of the failures. The failure mileage was approximately 40,000.
Tl* the contact owns a 2013 ford edge. While driving approximately 45 MPH, the door ajar warning indicator illuminated and the chime sounded. The "engine on, door open, park car" message flashed on the instrument panel. The contact had to pull over to the side of the road, but the chime continued and the message remained. The contact had to unplug the battery in order to stop the warning indicator and the chime. The vehicle was taken to the capell ford woodside new york dealer where it was diagnosed that the driver side door latch was damaged and needed replacement. The VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.
Tl* the contact owns a 2013 ford edge. While driving various speeds, the door ajar warning indicator illuminated continuously. The indicator dimmed after hitting a bump in the road. The vehicle was taken to a dealer where it was diagnosed that the door lock mechanism needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000. The VIN was not provided.
Tl* the contact owns a 2013 ford edge. While driving at any speed, the dome light remained illuminated. Also, while idling at any stop, the vehicle beeped and the door ajar indicator illuminated. Additionally, the contact stated that the door locks did not lock. The failures were not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
Tl* the contact owns a 2013 ford edge. While driving approximately 20 MPH, the interior lighting suddenly illuminated, the driver side door ajar indicator illuminated, and the door chime began to sound. When the contact stopped the vehicle and opened and closed the door, the chime stopped. The failure recurred shortly afterwards. The contact also stated that the failures occurred every day for the past three weeks. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures and the contact was advised to call the federal safety agency and file a complaint. The vehicle was not repaired. The approximate failure mileage was 20,200.
Tl* the contact owns a 2013 ford edge. While driving 75 MPH, all the instrument panel warning indicators illuminated and the driver side was ajar. The contact had to use excessive force in order to secure the rear passenger door and prevent the dome lights from illuminating. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact stated that the rear passenger door latch was previously repaired, but the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.
Tl* the contact owns a 2013 ford edge. The contact stated that the dome light inside the vehicle remained illuminated when the vehicle was parked and locked. As a result, the vehicle alarm sounded and the driver's door ajar sensor indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the switch mechanism inside the door fractured and needed to be replaced. The failure was remedied, but recurred after six months. The vehicle was taken to the dealer who again diagnosed and replaced the switch mechanism. The failure recurred. The manufacturer was made aware of the failure and stated that there was no recall. The failure was not repaired. The failure mileage was 31,797.
Tl* the contact owns a 2013 ford edge. While driving various speeds, the door ajar indicator illuminated constantly. The failure caused the battery to die each time. The dealer diagnosed that the door latch assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,375.
Tl* the contact owns a 2013 ford edge. When the doors were closed, the dome light and door ajar warning indicator remained illuminated. The dealer diagnosed that the front driver's side door latch needed to be replaced. The contact stated that the vehicle was repaired per the warranty, but the failure recurred. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The approximate failure mileage was 28,000. ..updated 02/09/17 *bf the consumer stated the latch was repaired at the cost of $315.95.
Tl* the contact owns a 2013 ford edge. While the vehicle was stationary, the door ajar indicator remained illuminated. In addition, none of the doors would lock when prompted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 86,000.
Tl* the contact owns a 2013 ford edge. While driving 9 MPH, the door ajar warning indicator illuminated. After four attempts, the door was securely closed. The contact stated that the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 58,000.
Ford door latch issue- the driver door will not latch when door is shut this causes the lights to come on in the vehicle and warnings to appear on the dash (door ajar, shift to park, etc). I have issues with my car locking because the doors appear to be open. This is an ongoing issue. The dealership cleaned the latch for me and this temporarily solved the problem, however a few months later and its happening again. This is unsafe when I am driving as I do not know if the door is securely shut. It also is a distraction when all of the lights are on and there are warnings flashing on the dashboard.
The dash says that the door is ajar when it is closed. I have seen where there have been numerous complaints about the sensor or latch going bad. I am having similar problems.
Tl* the contact owns a 2013 ford edge. When the contact opened the door, the door ajar warning indicator remained illuminated. All of the door locks failed to work. The contact stated that the failure occurred for at least six months. The dealer diagnosed that the driver side door latch assembly failed and needed replacement. The vehicle was repaired previously for the same failure. The vehicle was not repaired this time. The approximate failure mileage was 62,948.
Tl* the contact owns a 2013 ford edge. The contact stated that the door ajar warning indicator illuminated. The failure caused the interior lighting to remain illuminated. The contact was concerned that the doors could open independently and also that the battery could be drained while the vehicle was parked for an extended period of time. The dealer diagnosed that the door latches needed to be re-calibrated. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
Tl* the contact owns a 2013 ford edge. While stationary, the door ajar indicator remained illuminated while all of the doors were shut. In addition, the dome lights would not turn off in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 42,000. Updated 01/25/2017*ct updated 6/28/18
Tl* the contact owns a 2013 ford edge. The contact stated that the door ajar warning indicator illuminated and the interior lighting remained illuminated. In addition, the electronic panel failed to function properly on the driver's side and the liftgate failed to remain closed. In addition, the front and rear passenger side doors randomly failed to remain closed. The vehicle was taken to the dealer and the sensors were cleaned. Two months later, the failures recurred. The manufacturer was not notified. The failure mileage was not available. Updated 01/10/17*lj updated 06/27/18
Tl* the contact owns a 2013 ford edge. The contact stated that the "door ajar" indicator illuminated when the doors were closed. When the contact managed to get the "door ajar" indicator to go off, it came back on while driving. The vehicle was not diagnosed or repaired. The VIN and failure mileage were unknown.
We recently heard that the edge was being investigated because of problems with the door latch. We want to report that we have had that problem. We bought a 2013 edge in dec 2015. During the first week we started getting the warning message that the driver's door was open when it was actually not. It did not happen every time we drove the car, but when it did happen, the message kept repeating & there was no way to stop it. On july 26, 2016, we took it to the dealer & found out the problem was the door latch. It cost $486.57 for replacement (see invoice). When I heard about the investigation, I talked to the manager at the dealership & he said that it was 'possible' that we would be reimbursed by ford if a recall were issued. Another ford worker in the service department said he does not think there will be a recall because there have not been that many incidents. An ongoing investigation indicates that there must have been plenty of incidents. If this is a design flaw, ford should be held responsible. We are living on social security and $486.57 is a substantial part of our income. We should not have to pay for ford's mistake. We urge you to issue a recall so that we can attempt to obtain reimbursement.
Car door ajar message ad dome light on at all times, low electrical power, caused the battery to go bad, latch on door problem, car would not lock, car stationary and you could not lock the door to start car
This is for a 2013 ford edge sel awd model, recently the driver's door ajar indicator keeps coming on , and interior lights on with it, slamming the door a few times , sometimes corrects it. But it is an ongoing issue, and seems to be getting more and more frequent, very annoying, and if it does it upon leaving the vehicle parked , interior lights stay on and run down the battery. While driving it sometimes comes on, and unlocks the doors, because it thinks this door is ajar, when in fact the door is closed tight. Ford should recall and fix this issue, apparently it's been going on for years with several different models, and they want more than $400 to repair their faulty switch issue.
Tl* the contact owns a 2013 ford edge. The contact stated that the door ajar warning indicator randomly flashed and all four doors failed to lock appropriately when necessary. In addition, upon exiting the vehicle, the dome light remained illuminated and the contact had to close the doors several times to get the light to dim. The vehicle was taken to the dealer for diagnostic testing, but not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
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