The contact called on behalf of his wife who owns a 2015 Ford Edge. The contact stated that after his wife had parked and exited the vehicle with the door still opened, the vehicle inadvertently reversed, causing damage to the driver’s side door. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
2015 Ford Edge transmission complaints
Page 3 of 5: complaints 41 to 70 of 118, newest first, as owners wrote them.
The contact owns a 2015 Ford Edge. The contact stated while reversing into a parking space, she shifted into drive(D) and depressed the accelerator pedal but the vehicle failed to respond. There was no warning light illuminated. The contact depressed the brake pedal and shifted into drive(D) again and the vehicle then responded. The contact stated that the failure reoccurred while driving on the highway. The contact had shifted into drive(D) however, the transmission shifted into drive two(D2) inadvertently. The contact veered to the side of the road and shifted into drive(D). The contact was able to continue driving. The contact later received notification of the federal safety agency Campaign Number: 22V413000 (Power Train) which she associated with the failure. However, the part to do the recall repair was not yet available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 81,000.
my car rolled back in the park position and shows to be in reverse and will no longer turn on to drive and the gears are are stuck in reverse. Vehicle is no longer drivable and the recall is not until December to be fixed. I am out of vehicle and ford will not provide me with a loaner car. I do not know what to do.
The contact owned a 2015 Ford Edge. The contact stated that upon entering a car wash, she placed the gear shifter into neutral(N); however, the vehicle accelerated on its own. The contact was uncertain if any warning lights illuminated on the instrument panel. Due to the failure, her vehicle crashed another vehicle which sent that vehicle into a wall. The side curtain airbags deployed upon impact; however, the driver side air bag only partially deployed. The contact sustained minor scratches and bruises but did not seek medical assistance. The contact expressed that she experienced mental trauma days following the accident. The other driver did not sustain any injuries. A police report was filed. The contact was not notified of any property to the car wash was damaged due to the accident. The vehicle was towed to an independent tow yard and was destroyed. The contact received a recall notice for the federal safety agency Campaign Number: 22V413000(Power Train) which she linked to her failure. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 102,000.
The contact owns a 2015 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the driver's side front seat belt was unable to retract. The dealer was made aware of the failure and scheduled an upcoming appointment for inspection. The vehicle was not yet diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,000. VIN tool confirms parts not available.
The contact owned a 2015 Ford Edge. The contact stated that upon parking the vehicle in the driveway and taking groceries inside her residence, his wife heard an abnormal clicking sound coming from the vehicle and the vehicle started rolling down the driveway onto the street independently. The contact stated that the vehicle crashed into the neighbor's vehicle that was parked in the driveway across the street, pushing the neighbor's vehicle into the garage where his neighbor was located. The contact's neighbor sustained back injuries and sought medical assistance. A police report was filed. The contact's vehicle was towed to a tow lot, where it was totaled. The dealer was not notified of the failure. The manufacturer was notified and informed the contact that there was no open recall and it was not a known failure. The contact became aware of the federal safety agency Campaign Number: 22V413000 (Power Train), which he associated to the failure. The failure mileage was approximately 60,000. The VIN was not available.
The contact owns a 2015 Ford Edge. The contact stated while parked in his driveway, the vehicle rolled backward into the neighbor's yard across the street. No one was injured. There were no warning lights illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.
While driving a very loud noise was coming from the rear end of SUV
Driving on the interstate at 60 miles an hour the vehicle randomly lost all propulsion and died, which caused an immediate quick slowdown and almost caused a 4 car/semi pileup. Causing me to hit the ditch to avoid being killed by a semi. Vehicle no longer starts. Appears to be a faulty flexplate that caused engine and transmission issues to which Ford has been no help. FORD has only recalled the 2017 edge 2.0 for the flexplate issues despite the same engine being used in the 2015-2018 models. Countless mentions of faulty flex plates in the model year range with the same engine but Ford refuses to address the mass issue.
The flex plate on the vehicle has broken twice within 10000 miles. This is most certainly a manufacturer defect. The vehicle then runs rough, has a loss of power along with transmission shifting issues and can nearly die or not accelerate properly while driving, leading to several near collisions which could result serious injury or death.
The Flex Plate (flywheel) cracked twice now, First time was at 62,000 miles and second time was at 81,000. My safety was at risk the first time due to the fact I had just entered the Interstate and loss all power to the engine as my oil pan and crankshaft seals also gave way and all engine oil was drained out with no engine oil warning what-so-ever. This nearly caused a Semi to rear end me as I limped over to the edge of the road powerless. The wrench appeared earlier that morning denoting a transmission issue for the first time as I was driving to work, then at lunch time it died on the Interstate with no warning indicators at all. The second time it cracked I was also driving 75mph on the Interstate saw the wrench and heard a loud grinding noise and the engine would just rev up when I pressed the gas. I pulled over safely without issues, but the flex plate cracked again and took out the transmission this time. Both repairs were completed at a Ford Dealership and neither repairs were warrantied or covered by Ford
Failed Part: Shift cable attachment at the transmission; Safety Risk: Unable to shift gears from inside the cabin making driving hazardous; Confirmed By: Tow truck driver and 2 independent service centers; Inspected By: Tow truck driver and 2 independent service centers; Warnings: None; The shift cable bushing has been recalled on other Ford models built during the same time period. I'm reporting as this may be related. This occurred in a parking lot. I reversed out of my parking spot, put the gear shift in drive, but the car was still in reverse. Roadside assistance was called. He showed me that the shift cable was not attached to the transmission. He was able to place the cable so that I could drive it a short distance to a service station for repair. The car is currently being repaired by an independent service center.
Automobile was making a loud rattling noise. More noticeable at idle. The rattling noise then became loudest with start-up. Temperature gauge increased, but did not get to overheat as the vehicle was discontinued from driving. Towed to Kenny Ross Ford Route 30 @ Blackhill Road Adamsburg, PA 15611. Initial evaluation done by Kenny Ross Ford: Cracked Flexplate. Further evaluation is currently being done for further damage with pictures taken. This problem has been well made to FORD in 2015-2018 FORD EDGE models with technical service bulletins issued. Class action lawsuits are being conducted. There is no reason for a cracked flexplate except a manufacturer error. Communication has been poor with Kenny Ross Ford, as phone calls are not answered or voicemail messages not returned. Thank you.
My panoramic vista sunroof has cracked. The cracks are wavy and everywhere on the rear passenger side. This cracked at 52k miles I also have just replaced the flex plate that cost me $2,275 and 1 month without driving my vehicle. I have 68k miles on this vehicle currently. My transmission fluid was BLACK when they replaced my flexplate as well.
The engine flexplate cracked and disconnected from the torque converter. The vehicle lost the ability to move and left the vehicle stranded in the traffic lanes, nearly causing a major accident.
The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the vehicle started to move without warning. The driver noticed that the back over prevention camera was activated and depressed the brake pedal. The vehicle was towed to the local dealer and was diagnosed with the gear linkage needing to be replaced due to the cable being stretched. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000. The Vin was not available.
On June 23rd, I turned on my 2015 Ford Edge and heard a knocking/rattling noise coming from the engine that I had never heard before. It got worse when the A/C was on and while idling. It somewhat subsided while accelerating but became very loud again when I came to a stop. I took it to my local mechanic that is Ford trained, and after putting the car up, he indicated that he thought it was a broken Flex Plate. He said it was good that I had come in because if I had ignored it and been driving on the freeway, my car could have just shut off - which I think we can agree is highly dangerous. There was never a warning light or any indication of a problem prior to hearing the rattling/knocking sound on June 23rd. My mechanic advised me to call Ford to see if there was anything they would be willing to do as the repair was costly. I called my local Ford dealership in Irvine, CA on Thursday, June 24th and the service manager said that since it went out of warranty in Oct 2020, that the repair would be out of pocket. My mechanic then advised me to call Ford Motor Company in Michigan to see if there was anything they could do or provide assistance with. I spoke with "[XXX]" at 11:30am, and she advised me that there were no programs available for my vehicle. I was in disbelief considering there is a recall on the very same part for 2016-2017 Ford Edges. She apologized and said there was nothing they could do. She provided a case number #[XXX] and said she would let her engineering department and the federal safety agency. The total cost of the repair was $1,819.64 and the cost of my rental from Enterprise for the 5 days was $611.74. I have photos of the repair process as well as the actual cracked flexplate part. This should not happen on a vehicle with 44k miles on it and I certainly should not be footing the bill for it when Ford [XXX] well knows this is a manufacturing problem on their part. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Ford Edge. The contact stated that when the vehicle was at the dealer for routine maintenance when they were advised that the power transfer unit failed to cause the seal to fracture and leak transmission fluid. The dealer advised that the power transfer unit needed to be replaced. The vehicle was not repaired. the manufacturer was not contacted. The failure mileage was 86,836.
The 2015 ford edge started to not blow hot air, and eventually the check engine light turned on. Took it to the dealer and they tell me it needed a new engine, but it was covered. The dealer explained that there is a bulletin tcb is # 19-2346. However, today I found out by the sales person that it not covered and I have to pay for it. This about $7500. I'm reading several post that this is a know issue. I don't know why there isn't a recall or more press on this issue.
While driving my car I started to notice a rattling noise from underneath the vehicle. After about a week, I took the car to my local mechanic and he indicated that my car needed a new water pump, which he repaired. This did not fix the rattling noise and he informed me that my car most likely had a cracked flexplate. Upon contacting ford customer experience, they indicated that my car would have to be checked by an authorized ford dealer to verify this issue. It was verfied by the dealer and they have quoted me a repair bill of $3,800 and that is only if the engine is not bad due to the cracked flexplate issue. Ford has not offered any assurance that this will not recur or assistance with the obvious manufacturers defect.
Shifter cable detached leaving car in current gear however dash indicates a different gear such as park or neutral.
I have what appears to be a coolant leak with any warning whatsoever I purchased the car used (one owner) 3 months ago
Catastrophic failure of the flexplate while driving at 55 MPH. Also destroyed the torque converter and transmission pump
While driving across oak island 2 lane bridge at approx 45 MPH, my edge started revving at a high RPM, one loud clunk & car was still running, but lost all transmission. I tried to shift in another gear, but no power transfer. Traffic was heavy & shoulder was small. Drifted to stop in shoulder & called 911. Police came & protected my vehicle which was in an extremely bad position. I had nowhere to go if I wanted to move to a safer position. I had to wait in vehicle until police came. It was sunday, tow truck operator was on call. All total I was in that location for more than an hour. Had car towed to local mechanic who diagnosed it to be shattered flywheel at least. Probably more damage, but recommended to have it serviced at a ford dealership due to their internal service bulletins noting this issue. Bulletin #19-2236 8/6/2019
When parking the vehicle the shifter got stuck in park but the vehicle itself was stuck in neutral. Had to put on parking brake and get vehicle towed (09/20). Vehicle was fixed. Issues with electronics on shifter (10/19/20). Reversing out of driveway onto street. When I attempted to shift into drive the vehicle would not shift out of neutral. Coasted down the hill 500' and pulled over to the shoulder at intersection. Shifter would move but the indictor on the dash would not say it was out of neutral. I tried a few things before putting it into park which again locked up the shifter. Shifter was stuck in park but vehicle was in neutral. Had to have the vehicle towed again to ford dealership. This time it was the shifter bushing fell apart. Waiting to see what happens next with this issue. Luckily it was only myself and not my children in the vehicle when I had to coast down the hill and left at an intersection.
The flex plate/flywheel has now failed for the 3rd time in less than 2 years. This is confirmed by an authorized ford dealership and still has no recall on this part that is clearly a manufacturer defect. The damaged flex plate has caused my 2015 ford edge to have a terrible rattling noise and causes concern for safety if this part where to break apart while driving causing the wheels or motor to lock up while in motion. Issue began while city driving
This is a re-occurrence of the issue reported as the federal safety agency complaint 11317068. On 09/01/2020, a distinct rattling suddenly occurred when driving the vehicle. Given that this is the exact sound that occurred six months earlier with the flexplate failure, I immediately drove to the dealer. (the first event ended in a catastrophic failure at highway speeds because the dealer could not diagnose the problem and did not know if anything was wrong so I kept driving the vehicle despite the rattling.) this time I was able to safely drive to the dealer and the dealer replaced the flexplate under part warranty (with the vehicle at the dealer for repairs from 9/1/20 to 10/8/20). In my previous the federal safety agency complaint, I listed four other identical the federal safety agency complaints on the same model. In the intervening six months, I have found two more complaints of an identical nature - the federal safety agency ids (11327304 and 11320476). This is clearly a systemic issue with the potential for loss of control at highway speeds as has been documented. I urge a specific investigation of this mode of failure.
My wife and I own a 2015 ford edge with approximately 65k miles. It is a daily driver for my wife. The vehicle started making a bad rattling noise a couple days ago. We already had an appt. For an oil change at the local ford dealership so I told her not to drive it and to have them check it out when she took it in. Upon arrival to the ford dealership, the technician popped the hood, listened for a moment and replied, "I'm 99.9% sure I know that noise". He further explained they would need to get a bore scope and look at the flex plate as these vehicles have had and are having issues with the flex plates cracking/breaking. They kept the vehicle most of the day and called back later that evening stating that's what it was and they needed to pull the transmission to determine how much damage was done. The next day the dealership called back stating it has to has a new engine due to flex plate failure, again. The cost of the repairs are estimated to be $5600 as it is out of warranty. The ford dealership also stated this will be the 3rd flex plate that this vehicle will have had: repaired in 2017, repaired in 2018 and now 2020. So this will be the 4th flex plate this vehicle has seen in 5 years counting the original one. My wife originally heard the noise when she started it at work to go pick up our toddler from day care. It is very loud at idle, sort of sounds like a diesel engine. I'm very thankful (and according to the ford dealership) this did not happen on the highway as she could have lost all power to the vehicle causing an accident.
After stopping to park the car in a street parking spot (the vehicle was stationary), I placed the gear shifter in park, however the vehicle went into reverse. The shifter cable bushing degraded and fell off the cable which detached the cable from the transmission. I know that other ford vehicles have the same issue, but there is no recall issued for ford edge vehicles even though they have the same problem. The dealership replaced the whole cable (claimed that the bushing is part of the cable) and charged me $700. The dealership invoice and a couple of pictures of the missing bushing are attached as a pdf document.
My 2015 ford edge has only 16,500 miles on it as I only use it on occasion. This week the powertrain symbol came on and a few minutes later the check engine light came on!! I was driving on the freeway when this occurred.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2015 Ford Edge?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history