The contact owns a 2018 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2018 Ford Edge driver assistance complaints
Page 2 of 2: complaints 11 to 31 of 31, newest first, as owners wrote them.
The contact owns a 2018 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed that parts were not available for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure.
The contact owns a 2018 Ford Edge. While the vehicle was shifted into reverse(R), the rearview camera displayed a blank screen. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. Two dealers were notified of the failure and confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2018 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and the back over prevention camera was inoperable. The contact stated that while reversing, there was no image displayed on the screen. The failure mileage was 78,000.
The contact owns a 2018 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while reversing, causing the vehicle to slightly hit the trailer hitch of another parked and unoccupied vehicle on one occasion. There were no injuries sustained. The dealer was notified of the failure and confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
The contact owns a 2018 Ford Edge. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that two dealers were made aware of the failure, and the contact was informed that the parts were not yet available. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed both the forward and rearview images simultaneously. In addition, the contact stated that the buttons on the infotainment system were lagging and were sometimes inoperable while pressed. The vehicle was taken to an unknown dealer, where the contact was informed that the failure was related to an unrepaired recall. The dealer declined to inspect the vehicle at the time. The vehicle was not diagnosed or repaired. The contact later received a call from the dealer to schedule the recall repair for June 2026, when the parts were scheduled to be available. The contact stated that the vehicle was unsafe to drive with the forward and rearview images displayed on the infotainment system screen simultaneously, and the contact could not wait until June 2026. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure, but no assistance was provided. The contact was informed that the failure was not related to the unrepaired recall. The failure mileage was approximately 74,000.
The contact owns a 2018 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2018 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the alarm used to alert the driver of oncoming vehicles failed to function as intended. No warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 110,000.
The contact owns a 2018 Ford Edge. The contact stated that while reversing, the camera screen was blank. The sensor was not beeping. The contact stated that the USB was inoperable. The contact received notice of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention). The unknown local dealer was contacted and informed the contact that a second letter would be mailed when the parts were available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 185,000.
The contact owns a 2018 Ford Edge. The contact received notifications of the federal safety agency Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts for the recall repair were not yet available. The contact did not understand how the recall was initiated without the parts being available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure.
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the ABS, the Advance Trac, the Hill Start Assist, and the Powertrain warning lights were illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the contact became aware that the rearview mirror and the instrument panel were inoperable. The contact stated that the rearview image appeared blank, and the instrument panel appeared blank while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the APIM module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 109,000.
We had stopped to get a soda and when we came back out and started the vehicle the steering wheel turned 90 degrees so the straight position was now 12 and 6 vs 3 and 9, I tried to shut the vehicle off and restart it and no change in steering wheel position. There was also an adaptive steering error on the dash. Another issue with this was that you could no longer see the speedometer as the steering spoke was covering it, we drove to the closest Ford dealer from where we were and we were told they didn’t have time to look at it on that day. I confirmed with the cashier that they were sending us away with a vehicle with a steering issue and the cashier once again just said they could not look at it on that day which I was not asking them to do I just wanted to leave it and go off in a loaner that I was able to get under the extended warranty. We went to the second ford dealer that was closer to our home and they took the vehicle in and 2 different service writers stated they had never seen anything like this before. they had the vehicle for a total of 3 weeks to diagnosis and replace the steering wheel and try to get the wheel back into alignment which took 2 trips. The second visit we met with the master tech at Ford country who went for a drive with us and could see that the Ford emblem in the center of the wheel was not straight and it took them 2 or 3 attempts to get it straight and the master tech with 35 years of experience stated they had only seen this 1 other time in all their years of working on vehicles. I just do not have confidence in the vehicle any longer and just keep thinking about what if this happened while we were driving and not just in a parking lot. I no longer feel safe in the vehicle
Airbags went off no warning
The contact owns a 2018 Ford Edge. The contact stated while attempting to reverse, the rearview camera failed to display an image. The contact stated that the failure only occurred during hot weather conditions. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified of the failure. The contact was informed by the manufacturer that the VIN was not under recall. The manufacturer was notified of the failure and referred the contact to report the failure to the federal safety agency Hotline. The approximate failure mileage 89,870.
The adaptive steering fault light came on. My steering wheel is slightly turned to the right. I took it into the dealership for service and troubleshooting for this issue. As far as I can tell, there is not a recall for this issue, however I am reading about numerous incidents where this is happening in particular with the Ford Edge. The part is back ordered and the repair quote is $4,090, which is outrageous. In the interim, I was advised not to drive the vehicle because it could completely fail. I am completely disappointed in Ford. I bought my 2018 Ford Edge used and I love the car, but a $4k repair for a 6 year old car with about 55k miles is outrageous. Ford should issue a recall for this problem.
APIM Module needs replacing. Screen keeps going black, does not work after trying to reset. Took to dealer and stated it does not work. THIS IS A SAFETY ISSUE!! No contols no navigation, cannot adjust heating, defrost and no rearview camera. makes it difficult to drive. Was told screen needs replacing too with this defect. There are many web reports of same issue with ford and they should be responsible for this repair
About a week and a half ago, we started getting an error message that the Adaptive steering fault requires service. We contacted our local Ford dealer who says it could be an electrical issue. But can't see us until Nov 1st. Additionally ,when driving straight, the steering wheels ( Ford logo) is turned to the left. It is worrisome but the dealer says it's safe to drive. I don't think so. In doing our research,we've found that this seems to be an issue. I shouldn't have to pay for theses repairs whether through my pocket or through my extended warranty. Which will be out of pocket either way, because I pay for this through my car note and would have a deductible.
The contact owns a 2018 Ford Edge. The contact stated while driving under 25 MPH, the front, side and rear sensors Forward Collision Avoidance warning lights illuminated on the center display; however, the vehicle speed was not affected. The contact stated there were no objects or other vehicles around the vehicle during the failure. The contact stated that the failure had been reoccurring while driving below 25 MPH. The dealer was notified of the failure and informed the contact that he would be responsible for the diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 33,000.
The contact owns a 2018 Ford Edge. The contact stated that while passengers were walking behind the vehicle, the back over prevention system failed to activate. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the audio unit needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to another local dealer Bergstrom Ford Lincoln of the Fox Valley (525 S Green Bay Rd, Neenah, WI 54956, (800) 404-1138) but vehicle was not diagnosed or repaired. The manufacturer was contacted and informed of the failure. The contact was referred to the federal safety agency for assistance. The failure mileage was 11,000.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2018 Ford Edge?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history