The contact owns a 2020 Ford Edge. The contact stated that while starting the vehicle, the Pre-Collision control activation notification failed to display for approximately 2 minutes after starting to drive. The Pre-Collision notification flashed a warning sign with a red wrench informing the driver to See Owner’s Manual. While driving at various speeds, the Forward Collision Avoidance system activated unintendedly, which caused the system to take control of the vehicle. While the system was activated, the accelerator and brake pedals showed great resistance while being depressed and the vehicle was difficult to steer. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 89,871.
2020 Ford Edge driver assistance complaints
Page 2 of 2: complaints 11 to 34 of 34, newest first, as owners wrote them.
The contact owns a 2020 Ford Edge. The contact stated that the forward-facing camera stopped functioning as designed, with the messages "Pre-Collision not Available - Sensors Blocked, Please Clear Sensors" displayed. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the forward-facing camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
The pre-collision Camera Stopped working. I was given a notice on my dashboard and had to repeat cancel 2 warnings that that indicated the front collision camera was no longer working. I brought it to G Stone Ford dealership in Vermont , which confirmed the camera had to be replaced. Because of the seriousness of the defective camera, I did have to have it replaced. I was concerned that the camera broke down much too early, as my mileage was only 20,235 miles. The invoice that shows it was replaced is number #10921. The car has never been in an accident.
The contact owns a 2020 Ford Edge. The contact received notification of the federal safety agency Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while his wife was operating the vehicle, the rearview camera displayed a distorted image while in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the touch-screen icons failed to function as intended. The contact stated that the failure occurred every 4 hours. Most recently, the controls to open the sunroof failed to function as intended. The contact stated that the failure was intermittent. The contact stated that while operating the sunroof, there was an abnormal sound coming from the sunroof. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The rear view camera glitches and the display is either blacked out or scattered. The motion sensor does not always work when this happens. I was not aware of an on coming car while backing up causing a safety risk. The screen will start glitching and become distorted while I am already backing up, making it hard to know where the objects are. There are not any warning lights to indicate a problem. I brought the car to the service center at the dealership from where I purchased it, They said I would have to pay for a new camera. I did not do that because there is a recall in the 2021 model and other Ford vehicles for the same issue .
The contact owns a 2020 Ford Edge. The contact stated that on several occasions while in reverse, the rearview camera image was black with wavy lines, and a distorted image. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
Front camera malfunction, not available. I’ve tried to reset by disconnecting the battery for over an hour. Will not reset. Every time I start my vehicle I get the warning. Cleaned the windshield and that has not helped. I have 25,000 miles on my 2020 Ford Edge.
The Forward Collision Warning system became inoperative because of a failed electronic module. The dealership indicated that the self test ipma code u3009-49 test diagnostic called for the ipma replacement and programing. The failure of this component endangers pedestrians, other vehicles and passengers by failing to stop the vehicle when an imminent collision is about to occur. Given the 63,000 kilometres of this vehicle when the module failed, its expected life of 250,000 kilometres, the cost of replacing this component during its life, at more than 20% of the purchase price of the vehicle, is ridiculously high.
The contact owns a 2020 Ford Edge. The contact stated that after the dealer overfilled the engine oil during an oil change, there was smoke coming from the rear end of the vehicle while driving. The vehicle was taken back to the dealer, and the engine oil was changed a second time. The contact stated that after the dealer redid the oil change, the "Pre-Collision Assist Not Available" message displayed on the Ford App. Additionally, the vehicle lost motive power while driving. The "Power Train Malfunction" message was displayed, and the air bag warning light was illuminated. The vehicle was then taken to Ken Garff Ford Ft. Collins (4809 S College Ave, Fort Collins, CO 80525); where the battery was replaced; however, the failure persisted. Ken Garff Ford Ft. Collins was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Forward collision warning stopped working which in turn caused the cruise control to not work. Then the PSCM (power steering control module) just went out all at once. Was driving and it showed warning on the dash. I drove on and parked. When I went to start back, it started fine but couldn’t move steering wheel. I’m seeing this has been a problem with other owners and the same year model. Ford has done a recall on edge for years around 2020 but not that particular year. Gonna cost $2772.59 to fix at dealership. Always owned ford but very disappointed how this happened with very little warning at all. If it had locked up while I was driving it would have been a major accident.
When backing up in the morning the brakes squeak and the camera goes blank when turning on the car or backing up and collision warning is coming on when no collision. And the car jerks when sitting at light, stop sign etc. According to your records this vehicle has no recalls please check your records and get back to me.
The contact owns a 2020 Ford Edge. The contact stated that upon shifting the vehicle into reverse, the center display failed to display a rearview image, compromising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 20V575000 (Visibility) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 60,000.
The contact owns a 2020 Ford Edge. The contact stated that the vehicle was included in the federal safety agency Campaign Number: 20V575000 (Visibility) and the vehicle was repaired before the contact took ownership of the vehicle. The contact stated that after taking ownership of the vehicle, the rearview camera failed to display an image in the rear of the vehicle. The camera displayed a black screen in cold and snowy weather. The contact stated that the carpet near the wheel wells would collect snow causing ice to form around the tires, causing damages to the tires. The vehicle was taken to the dealer where it was confirmed that the federal safety agency Campaign Number: 20V575000 (Visibility) was related to the present failure; however, the vehicle could not be repaired free of charge. The dealer had placed washers near the wheels to prevent snow from accumulating by holding down the carpet. The vehicle was sprayed with a liquid to prevent further damage to the wheel wells as well as another liquid on the back over the camera to ensure that the rear of the vehicle would be properly displayed. The contact stated that the repairs only prevented the failure from occurring temporarily. The manufacturer was made aware of the failure and a complaint was filed. The contact was referred to the federal safety agency Hotline to file a complaint. The failure mileage was 86,000.
Problem with car jerking when driving went to dealership and still having the problem He said that it was internal and nothing else he can do he said he changed parts paying a $725 note a month while it sits can't drive it . scare to put on the road don't want it to break down I also end up paying out of pocket. The car was purchased through Enterprise Car Sales payment is going to Santander Consumer USA payments are always paid in advance of a week and a half.
The rear view camera on my 2020 Ford Edge works intermittently. I found recall "the federal safety agency ID21V011000" and called Ford, but they say this does not apply to my vehicle. The symptoms described in the recall are the same as I am experiencing. This is definitely a safety issue and I am asking that this recall be extended to include my vehicle.
Rearview camera displays black distorted image. Vehicle is available for inspection upon request. The sensors do not appear to work as designed, which coupled with the distorted image allows for accidental backing if not careful. The problem has been acknowledged by FORD via recalls on other model years, but not the 2020. Manufacturer will inspect for a fee. Police and insurance have not been involved as there has been no accident with my vehicle. No warning signs or lamps illuminated to advise of this problem at any time. The camera first started displaying the distorted image last week, 15 June 2023.
Driving down a private dirt road, at about 8mph the dash went red, alarms went off and almost instantly the car slammed on its own breaks. Nothing and nobody around. It scared me but i continued on. Not even 2 minutes later it did the exact same thing. Red dash, alarm, breaks. All before I could even register in my head what was happening. It was taken by rollback to the shop where we are being told “we can’t recreate the issue” Again, this was down a private lane no one and nothing around. I got out the 2nd time and observed under and around the car and there was NOTHING. If this were to occur on the road it could potentially put mine and my children’s lives in danger as they are almost always with me. I also have teens learning to drive and had this happened to them, it’s untelling what the consequences could have been. I am completely terrified to drive this car again.
When I’m driving all the sudden my braking system will say collision warning and slam the brakes on, the car pump the brakes and stop moving. It just does it at random times out of nowhere. Seems like most times I’m going at slow speed but I’m afraid I’m going to get rear ended. I’ve already taken it to Ford once and the reset code to system telling me Ford knows about this error but has not recalled it yet! This is very scary while driving and dangerous… plus I have children in the car!
Vehicle has never had a trailer attached ever and randomly while driving the vehicle said trailer connected and disabled all safety features while I was driving. Then while driving it would say trailer disconnected and shortly after the trailer connected message would pop buck up and start all over again. This all happened on 1 drive without shutting off the vehicle and happened roughly 10 times throughout my drive. Vehicle currently has 18755 miles on it. The trailer pin connector port has never been opened and I have owned this car since day one.
The contact owns a 2020 Ford Edge. The contact stated while she was depressing the brake pedal to slow the vehicle down in order to park but the brake pedal traveled the floorboard. The vehicle failed to stop and crashed into a wall where it came to a stop. The contact mentioned that the Forward Collision Avoidance/Emergency Automatic Braking failed to detect that the wall was in front and prevent the collision. The contact sustained minor injuries that did not require medical attention. The vehicle was towed to the dealer where the vehicle was diagnosed, and they stated that no failure was determined. The manufacturer was contacted and advised she will receive a call and to contact the federal safety agency Hotline. The failure mileage was 17,015.
VEHICLE transmission while in park failed to remain and moved backward on its own. My safety was at risk as a tractor trailer pulled into rest stop and had to brake b4 colliding with the said vehicle, also if anything was behind me it could have been at risk. unknown unknown NO there was NO warning lamps or messages of this problem, however there were indications on the dashboard lights that stated Blind Spot System Fault AND Cross Traffic System Fault at 45478 miles and Prior
On 11-16-2021 I put my 2020 Ford Edge in park, got out, and it rolled away. After I put the Edge in park, I opened my door and was moving a trash can, when the Edge rolled forward pinning me.
While in motion with no road traffic ahead of vehicle crash detector engages, occurred on highway straightaway. While in motion lane assist made a hard pull to the right, driver overcorrected to the left resulting in collision, occurred on highway straightaway.
Recently, my 2020 ford edge, with 1,800 miles, displayed a warning that the pre-collision assist was not available. After completing the possible solutions indicated by the owner's manual without success, I took the edge into a ford dealership. The service tech's attempt to reprogram the unit revealed the front center camera was offline. Upon further inspection, it was discovered that the bracket that held the camera and radar components of the 2020 edge were damaged requiring replacement. The ford team theorized a stone hit a 2 mm plastic grill trim breaking it, then the same stone ricocheted and damaged the plastic bracket holding the camera and radar components of the pre-collision assist rendering it useless. No sign of any impact. To replace the bracket holding the pre-collision hardware costs $80. However, labor was $600. No choice but to have it repaired. The ford motor company determined, using an unknown metric, that the repairs were not covered by the three-year bumper-to-bumper warranty. The final cost to me of the repairs: $671. During the repair, I learned that the edge model years prior to 2020 had a metal bracket to protect the pre-collision camera and radar components. However, for the 2020 edge model year and beyond, ford replaced the metal bracket with a plastic bracket. In short, the bracket would not have been damaged if hit by a stone if the metal bracket had not been replaced by ford with a plastic bracket. I believe that this plastic bracket is not only a threat to me and my passengers safety, the proper functioning of the pre-collision assist, but also an outrageous expense for ford customers who may not afford to have it repaired. Thus, exposing customers to unsafe driving conditions. The metal bracket should replace the plastic bracket. Included is a picture of the front grill area cracked by a stone.
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