Tl* the contact owns a 2020 ford edge. The contact stated that the screen failed to display an image when the vehicle was shifted into reverse. The contact also stated that the screen image was distorted. The failure occurred with no warning. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed nor repaired. The contact received notification of the federal safety agency campaign number: 20v575000 (visibility) however, the part to do the recall repair was unavailable. The contact called jarrett ford of charlotte county (3156 tamiami trail, port charlotte, fl 33952) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 10,000. Parts distribution disconnect.
2020 Ford Edge visibility complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
Rear view camera failed on many occasions while driving in reverse in shopping store parking lots and while driving in reverse out of driveways into public streets. On a few occasions rear view camera failed to display motor vehicles and pedestrians. Reported issue to ford dealer service representative who stated there weren't recalls on vehicle. However, recall notice was found as follows: vehicle.
On july 4,2020 at approx 10:15am I was driving on pa 663 highway. Out of no where, I hear this loud boom. Car in front of me kept going, car in back of me getting closer as I slow down and pull off to the side of highway. Car behind me kept going. I get out of car and find my panoramic sunroof shattered. I had the cover closed so glass was caught inside cover. I look inside cover and find nothing but shattered glass. I call ford roadside assistance. While I wait for driver, I take pictures. Driver arrives and tows car to nearest ford dealer which is 100 miles from my home. On monday, 7/6/20, I call dealer since I've only had this car 26 days. Brand new, leased with 907 miles. Dealer tells me it's not under their warranty. I'm told something must have hit the roof but no sign or evidence of anything. I call ford corporate and they tell me the same thing. Since I need a car, I file claim with my insurance to have it fixed having to pay a deductible and the cost of a rental.
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