The steering wheel locked in one position i pulled over shut off the car restarted and the steering wheel started working again. Is their a recall on my 2011 Ford Escape Hybrid with this problem. This scared me to death I got lucky and the road was straight and I was able to stop the car. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2011 Ford Escape Hybrid steering problems
14 complaints (38% of all complaints for this car). Typical mileage when it fails: 84,763.
- owner complaints
- 14
- of this car's complaints
- 38%
- typical mileage
- 84,763
- crashes
- 0
- recalls
- 0
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ford Escape Hybrid steering problems in other years
Specific symptoms reported on the 2011 Ford Escape Hybrid steering
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
No recalls on record for this model year.
Related investigations
Loss of power steering while driving
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to the federal safety agency describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (the federal safety agency 14V‑284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
DP15001
What 2011 Ford Escape Hybrid owners say
Most recent owner complaints, unedited.
The contact owns a 2011 Ford Escape Hybrid. The contact stated while 65 MPH on the freeway, the steering wheel became difficult to maneuver and the power steering assist failed to operate. The contact stated that after turning off and restarting the vehicle, the power steering functionality returned; however, the failure persisted. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that the steering control module needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 14V284000 (Steering); however, the VIN was not included in the recall. The manufacture was made of the failure but offered no assistance. The contact was transferred by the manufacturer to the federal safety agency Hotline to report the failure. The approximate failure mileage was 130,000.
The contact owns a 2011 Ford Escape Hybrid. The contact stated while driving at undisclosed speeds, the vehicle experienced electrical power steering failure. The check engine and brake system light warning lights were illuminated. The contact stated that the failure had been reoccurring for several years. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor and the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the federal safety agency Hotline. The failure mileage was approximately 75,000.
The contact owns a 2011 Ford Escape Hybrid. The contact stated that while driving at various speeds, the vehicle experienced a loss of electric power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the federal safety agency. The contact related the failure to the federal safety agency Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 220,000.
The contact owns a 2011 Ford Escape Hybrid. The contact stated while driving at various speeds, the vehicle lost power steering assist functionality. The contact stated that he was able to safely pull to the side of the road and restart the vehicle. Once the vehicle was restarted the vehicle drove normally for approximately 30 minutes before the failure reoccurred. The vehicle was taken to an independent mechanic and the contact was notified of the federal safety agency campaign 14V284000 (Steering) however, the VIN was not included. The local dealer was contacted and the contact was informed that the repair would be an out-of-pocket expense. The manufacturer was made aware of the failure and the contact was referred to the federal safety agency for assistance. The failure mileage was 120,000.
When steering car making tight turns causes the steering wheel to lock up and makes it extremely difficult to turn.
After driving less than a mile from home on a cold day, I was stopped to turn left with the steering wheel turned hard left. The steering wheel forced itself back right with significant force. I couldn't turn it back right so I turned off the ignition. When I turned it back on the steering behaved normally. I took it to a mechanic who performed an inspection and checked the computer codes. That report is attached. The report states that the fault codes indicated a problem with the torque/angle sensor and steering control module. This problem, should it occur while moving could cause an accident and possible death. Since my VIN number is not covered by the existing recalls for this type of problem, I would like the federal safety agency to investigate and add my VIN to the recall 14v284000 or 14s05.
I was driving out of a parking lot (going very slow) when my steering wheel started to shake and I could not move the steering wheel right or left it was frozen my entire dash board lit up. I quickly turned off the car and turned it back on - my steering wheel was still shaking but not as much and my dash had the tcs code on. I took it to ford dealership right away and the car was difficult to drive made me so nervous. At a stop light I threw it in neutral and that did seem to help and got rid of the constant tsc light on the dash and the car drove a little smoother to the dealership. The dealership said that I need a new steering wheel column along with torque sensor and software update. I asked if this is from wear and tear and they said no just a faulty malfunction to the tune of 2036 dollars. I have a ford escape 2011 with 84,000 miles on it only serviced at ford for it's life. I have a case number with the ford regional service manager who will decide if they will take care of this since there is a recall for this same problem(14s05) for over a million ford escapes and mariners 2008-2011. The recall does not include the hybrid but there are so many less hybrids out there so they are not included. However I had a throttle problem a couple of years back where my car would stall out going 60 miles and hour super dangerous. There was a recall for ford escapes for the throttle but not the ford escape hybrid however they did cover the repair since it was the same problem existing in my car. I am hoping they will cover this again since it is the same problem (ie recall) of the ford escape and mariners 2008-2011. Also this is so dangerous thank goodness I was not on the highway because there is no way I could turn that steering wheel!
Steering wheel doesnt move
While driving on a city street and turning a corner I heard warning beeps and slight shake from the steering. I slowed down and the power steering failure light came on I could barely complete the turn avoiding hitting another car. The power steer went out
Questions about the 2011 Ford Escape Hybrid steering
Does the 2011 Ford Escape Hybrid have steering problems?
Owners have filed 14 complaints about the steering of the 2011 Ford Escape Hybrid, 38% of all its complaints, more than any other problem.
At what mileage do 2011 Ford Escape Hybrid steering problems start?
The typical (median) mileage in owner complaints is 84,763 miles.
Was there a recall on the 2011 Ford Escape Hybrid steering?
There is no recall for this problem on this model year.
What year does the Ford Escape Hybrid have bad steering?
The Ford Escape Hybrid model years with the most steering complaints are 2008 (110 complaints), 2009 (70 complaints) and 2006 (24 complaints).
Other 2011 Ford Escape Hybrid problems
Acceleration 8Brakes 5Transmission 5Engine 4Fuel system 3Airbags 1Body 1Electrical 1Visibility 1Wheels 1
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