2011 Ford Escape Hybrid: loss of power steering

Filed Apr 17, 2025 · Steering · 130,000 miles · CA

The contact owns a 2011 Ford Escape Hybrid. The contact stated while 65 MPH on the freeway, the steering wheel became difficult to maneuver and the power steering assist failed to operate. The contact stated that after turning off and restarting the vehicle, the power steering functionality returned; however, the failure persisted. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that the steering control module needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 14V284000 (Steering); however, the VIN was not included in the recall. The manufacture was made of the failure but offered no assistance. The contact was transferred by the manufacturer to the federal safety agency Hotline to report the failure. The approximate failure mileage was 130,000.

Filed Jun 3, 2024 · Steering · 75,000 miles · CA

The contact owns a 2011 Ford Escape Hybrid. The contact stated while driving at undisclosed speeds, the vehicle experienced electrical power steering failure. The check engine and brake system light warning lights were illuminated. The contact stated that the failure had been reoccurring for several years. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor and the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the federal safety agency Hotline. The failure mileage was approximately 75,000.

Filed Feb 25, 2022 · Steering · 220,000 miles · NC

The contact owns a 2011 Ford Escape Hybrid. The contact stated that while driving at various speeds, the vehicle experienced a loss of electric power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the federal safety agency. The contact related the failure to the federal safety agency Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 220,000.

Filed Feb 16, 2022 · Steering · 120,000 miles · PA

The contact owns a 2011 Ford Escape Hybrid. The contact stated while driving at various speeds, the vehicle lost power steering assist functionality. The contact stated that he was able to safely pull to the side of the road and restart the vehicle. Once the vehicle was restarted the vehicle drove normally for approximately 30 minutes before the failure reoccurred. The vehicle was taken to an independent mechanic and the contact was notified of the federal safety agency campaign 14V284000 (Steering) however, the VIN was not included. The local dealer was contacted and the contact was informed that the repair would be an out-of-pocket expense. The manufacturer was made aware of the failure and the contact was referred to the federal safety agency for assistance. The failure mileage was 120,000.

Filed Oct 16, 2017 · Steering · 113,000 miles · MI

While driving on a city street and turning a corner I heard warning beeps and slight shake from the steering. I slowed down and the power steering failure light came on I could barely complete the turn avoiding hitting another car. The power steer went out

Filed Jan 2, 2017 · Steering · 395,000 miles · VA

The power steering failed as I pulled my escape from a parking space on a city street; I could go forward or back but only turn the steering wheel with great effort. I drove home with great difficulty, barely able to turn the wheel for the turns I had to make -- it was a very dangerous situation. I checked the nhsta website and learned that ford has issued a recall for model year 2008-2011 escapes made in the kansas city, mo. Factory due to power steering failure and that the federal safety agency has an open investigation into the issue. The dealership manager towed it the next morning and told me that it would cost $2100 to replace the power steering column and housing. When I asked why it wasn't covered under the the recall when it met all the criteria, he said because it's a hybrid - the recall only applies to non-hybrids. However, the manager said he would try to get it covered. He was able to get ford to cover two-thirds of the cost; I still had to pay $500. The manager was great, ford was not. I'm extremely upset by ford's position that hybrids aren't covered under the recall when the problem is exactly the same and the car met all the criteria. It was a terrible way to treat a life long ford owner. Things would have been even worse if it weren't for the manager who was very customer-oriented.

Filed Mar 31, 2016 · Steering · 79,000 miles · CT

This complaint is closely related to a 2014 recall relative to electric power steering assist on ford escape and mercury mariner vehicles, however ford states my VIN was not covered under the recall. Ref: the federal safety agency action#dp15001, the federal safety agency 14v‑284, ford 14s05. Problem: on a nearly-daily basis, the power steering assist (which is all-electric on this vehicle) "drops out" briefly - typically for 1-3 seconds - often during a turn. The vehicle steering has a strong tendency to "center" so for a driver without upper body strength this could easily cause loss of control. On two occasions the power steering assist has stopped and remained inactive after re-starting, which required me to visit a repair shop to have the software reset - a 5 minute process performed with a programmed ipad. Ford's recall center and customer relationship center took the case #, but want me to visit a dealer and pay for a diagnosis. Issue has occurred both turning and not turning; low speed and highway speed, cold and warm weather.