In 2021, the driver's side door began to be difficult to open and close. It make a loud cracking or popping sound each time it was opened and closed. Eventually, I was unable to open or close the door at all, and had to enter and exit the vehicle through the passenger door. Ford repaired the door under warranty. In 2023, the passenger's side door began to make the same noise and exhibit resistance to opening and closing. As the car is no longer under warranty, I will have to pay for the repair, but the issue is clearly a defective hinge or weld.
2020 Ford Escape Hybrid body complaints
Page 4 of 5: complaints 71 to 100 of 105, newest first, as owners wrote them.
After owning this car for 38 months we were out running errands and the driver's door began making a cracking noise when opened or closed. We visually inspected the door and found that it was related to the bracket that keeps the door from opening too far,. The bracket did not appear to be broken on the outside of the door but upon further further review, we noticed that 3 spot welds that secured the bracket inside the door had failed. I have attached a picture of the failed welds taken by the body shop (circled in yellow). The assessment of the body shop was that the door needed to replaced due to a "design flaw" that was known by the manufacturer. When I spoke to the body shop manager he said that he had replaced several doors for the exact same reason in his shop. This car was never in an accident so this issue is just from normal opening and closing. We noticed that the other 3 doors did not have the same method for attaching the bracket to the inside of the door. The loaner car the dealer gave us was also a Escape model (2023) and the flaw had been corrected. Had the car ever been in an accident on the driver's side and those welds did not hold there could have been serious injuries or a fatality. I am requesting that a recall be issued for that model of Escape for 2020 to replace the driver's door.
The left front door is making popping noises. Body shop has stated that the spot welds on the door have failed and the entire door will need to be replaced. Yes, it is available for inspection. Safety issue is that the door could open while driving threatening life of those in car and on highway if door were to pop open. The problem has been confirmed by independent service center. Plan on bringing car to dealership for inspection. No warnings prior to failure, just started without warning.
Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.
Driver side door kept clicking when opening or closing. At one point while opening, hinge where it is riveted in broke off and door will not close properly.
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
Drivers door check stop is creaking and snapping and exibiting all the behavior being investgated by your department as reported in the Reuters article https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/
The contact's company owns a 2020 Ford Escape. The contact stated that the hinge detached from the front driver’s side door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was repaired however, the failure recurred. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was unknown. The contact stated the door was set to repaired again on 07/31/2023.
The driver door made a loud noise when I opened it. I took it to my Ford dealer and they told me the door hinges had broken. Now my window will not go down and the Ford dealer suggested I take the car to a weld shop to fix.
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
The manufacturer welds on the door check arm failed. This prevented the driver side door from closing. Inspected by dealership and they acknowledged that ford was aware of the problem. They have had many similar failures on both the escape and edge vehicles. Ford has said they will not make "out of warranty" repairs. The repairs are at owners own expense and ford will not issue a recall for what is a manufacturing defect. Ford's solution, replace entire door and assembly. My opinion, factory welds should not fail.
opened driver side door making a popping noise coming from stop arm. found that spot welds broken off and stop arm will not allow me to open door not allowing me access to get into driver side door. found ssm 50150 on the internet. this is a safety issue and needs to be a recall.
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
Broken weld points inside the front driver-side door. There was no accident or impact to the door. The door was used properly and never overextended or caught by the wind to my knowledge. I am the primary driver. My spouse occasionally drives the car and he doesn’t recall any such incidents either. I opened it to get in one day and started hearing a popping sound. Immediately after the popping sound, I was not able to close the door. Ultimately, I was able to close the door but there are creaking and grinding noises every time I use the door.
2020 Ford Escape drivers door had the check arm fail due to the inner reinforcement bracket breaking off of the outer door shell. The failure caused the check arm to lodge into the window track and the door would not close and the vehicle couldn’t be driven or secured. The door made a popping sound just 1 time before the failure. Ford states an issue with the check arm welds failing in SSM 51553 but doesn’t have a remedy other than replacing the door. I worry a new door will fail in the same way unless it’s been redesigned.
The welds securing the check arm on driver's side door detached without prior warning during normal use, making the door nearly impossible to close fully, and keeping the window from going down more than about an inch. The dealer says they have seen multiple instances of this on the 2020 Escape, and there are many reports of the same thing on the internet. The body shop that repaired it has also seen it many times, always with the 2020 model. Ford appears to have strengthened it in subsequent model, but hasn't issued a recall and won't cover the cost the repair. Obviously, having a door (or even a window) that doesn't operate well, especially on the driver's side, is a safety issue. This detached check arm also allowed the door to swing out uncontrollably if caught by the wind or on a downhill slope, which could damage other cars in a parking lot.
My driver’s side door top hinge the spot welds let go, I already had the door replaced by Ford under warranty back in 2021 my car is not under warranty anymore I have about 156,000 miles on it. I got a estimate at a body shop it will cost me about $1820 to replace the door.
On the driver's side door are spot welds that are breaking away and preventing the window from coming down. As documented in SSM-50150.
Welds holding driver's side door broke inside the door, door makes a crunching noise, is hard to close and window can't be rolled down. Door was not caught by wind or any other strain, no abnormal use. The car has 26,000 miles and the welds just gave out.
Door started squeaking. Dealership checked and found that, "Door skin spot weld is broken under door weather strip near door check." Door has never been damaged by owner.
the federal safety agency ID Number: 10201603 Manufacturer Communication Number: SSM 50150 Summary Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly and door check arm replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7823552 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.
While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.
The welds on the bracket inside the drivers door that attatch to the check arm broke, leaving me with 3 holes in my door and unable to close the door.
For no apparent reason, Driver side door malfunctioned in early March 2023. Every time the door was opened it would make a horrible popping sound. No accidents or incidents at all with the car, was bought new in Feb. 2021. This morning when the door was opened it sounded like something snapped, now the door will just swing wide open so I have to hold the door and barely open to squeeze in and out or it won't shut correctly. Called Ford Dealership and was advised to take to a body shop for repair, which would involve replacing the left front door check arm and door because the spot welds break on the driver door check arm attachment point, at a price point of over $2K. They stated that is is a common occurrence on the 2020 Escapes, because of a manufacturer defect. This is mentioned in the federal safety agency ID #10201603. If a door will not properly shut or window properly open it won't pass a safety inspection for any state.
Driver door brake bracket spot welds failed preventing driver door from closing. Fortunately for me the event happened when I arrived home buy renders the vehicle unusable because the driver door is hanging nearly wide-open. I see via the internet thay others with this same vehicle are having the same issue and the repair requires the door to be replaced but there are no doors available. There are only 3 tiny spot welds securing this bracket to the door. The car has 49 thousand miles on the odometer and to my knowledge has never been wrecked. I purchased it in 2020 with 4 thousand miles on the odometer from Greene Ford in Gainesville Georgia.
The contact owns a 2020 Ford Escape. The contact stated while getting into the vehicle she heard a loud noise when opening and closing the driver's side door. The contact stated that the driver's side door failed to open as needed and the driver's side window failed to roll down as needed. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 48,010.
I experienced hearing a sloshing noise in my trunk, so when I open the trunk and inspected the battery compartment, it was completely flooded with water. The negative terminal is submerged in water and the positive wires are submerged in water. I tried to scoop out the water and got most all of it out, the next day it was full again!
The weld inside the driver door broke.
Lift gate randomly closed hit me in the head when I as in the back of the car.thelift gate randomly opened when I walked behind the car.
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