The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the panoramic sunroof center trim piece became dislodged. The contact associated the failure with Technical Service Bulletin: 23-213 and stated it was a known issue with the panoramic sunroof center trim pieces being dislodged due to extreme heat and weather. The dealer was contacted and stated that a master technician was needed to perform the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
2020 Ford Escape Hybrid body problems
105 complaints (36% of all complaints for this car). Typical mileage when it fails: 40,000.
- owner complaints
- 105
- of this car's complaints
- 36%
- typical mileage
- 40,000
- crashes
- 0
- recalls
- 0
Which part fails
- Body82
- Body: door13
- Body: door: hinge and attachments5
- Body: roof and pillars1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ford Escape Hybrid body problems in other years
Related recalls
No recalls on record for this model year.
Related investigations
Failed Door Check Arm Attachment Point
On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupantsâ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Fordâs testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present. Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Fordâs customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
PE23013
What 2020 Ford Escape Hybrid owners say
Most recent owner complaints, unedited.
The contact owns a 2020 Ford Escape. The contact stated that the vehicle was taken to a local dealer for the federal safety agency Campaign Number: 26V123000 (Back Over Prevention). The dealer performed the software reprogramming; however, a week after the recall repair, the display screen and rearview camera shut off again. Additionally, a piece of interior ceiling trim fell and struck the contact's arm, resulting in a minor injury. The local dealer was contacted, but the vehicle was not repaired due to the dealer's request for a diagnostic fee for the recall remedy inadequacy. The contact mentioned that the check engine warning light was illuminated. The vehicle was taken to the same dealer, where it was informed that the vehicle needed an unknown oil. The vehicle was repaired, but the check engine light continued to be illuminated. The manufacturer was made aware of the failure. The failure mileage was 82,000.
The contact owns a 2020 Ford Escape Hybrid. The contact stated that while operating the vehicle, there was an abnormally strong odor of mold and mildew was inside the cabin of the vehicle. The vehicle was taken to the local dealer who discovered that rainwater had leaked into the trunk and spare tire well, causing mold and mildew to develop inside the vehicle. The contact was informed that the carpet needed to be replaced. The exact cause of the water intrusion was unknown. The vehicle was not yet repaired. There was no illness or sickness reported. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000. The VIN was not available.
The lift gate fills with water when it rains and I worry that it can interfere with the backup camera.
The contact owns a 2020 Ford Escape. The contact stated while exiting the vehicle, there was an abnormal crackling sound coming from the driver's side door. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 78,000.
The spot weld in the driver’s side door arm has failed. The door is not closing properly and makes a loud clunk when opening or closing. Car is available for inspection, Dealer can not assess for another week.
For a little over 24 hours the front driver side door began making a strange crunching like noise. The next day upon attempting to close the door, three welds that hold a long black hinge within the door broke. These are small, sheet metal welds and in no way appropriate for something as heavy and important as a car door.
The door hinge's weld came off. All of the sudden the door was making noises when opening and closing. When finally, it wouldn't close at all. I was looking on what was wrong and the door hinge wasn't welded on the door and it shows 3 dots where the welding broke off.
Hear a popping sound when opening the driver side door on my 2020 Escape Titanium Hybrid. Tack welds all broke free on the driver's side door hinge mechanism. Ford dealership informed me it was not under regular or extended warranty
Driver side door made a loud popping sound when opening or closing. Sound came from door hinge area. After only 7 opens, the popping sound turned into a crunching sound and the check arm spot welds broke free from the panel of the door.
Questions about the 2020 Ford Escape Hybrid body
Does the 2020 Ford Escape Hybrid have body problems?
Owners have filed 105 complaints about the body of the 2020 Ford Escape Hybrid, 36% of all its complaints, more than any other problem.
At what mileage do 2020 Ford Escape Hybrid body problems start?
The typical (median) mileage in owner complaints is 40,000 miles.
Was there a recall on the 2020 Ford Escape Hybrid body?
There is no recall for this problem on this model year.
What year does the Ford Escape Hybrid have the most body problems?
The Ford Escape Hybrid model years with the most body complaints are 2020 (105 complaints), 2021 (32 complaints) and 2005 (24 complaints).
Other 2020 Ford Escape Hybrid problems
Engine 65Electrical 43Transmission 30Driver assistance 17Fuel system 9Visibility 8Brakes 7Acceleration 5Steering 4Airbags 3Lights 2Locks 2Seats 1Tires 1Wheels 1
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