I formally request an investigation on the reason for delay and reporting of incidents occured. Recall notice 23S27 / 23V380 is going on ONE YEAR and STILL NO REMEDY! FordPass recall incomplete, remedy not yet available. If my engine catches on fire and I can't get my newborn out of the car seat in time and anyone is hurt or injured as a result of this incompetence then what? My vehicle is now leaking oil and it can be smelled in the passenger compartment.
2021 Ford Escape Hybrid engine complaints
Page 2 of 2: complaints 11 to 36 of 36, newest first, as owners wrote them.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
This repair fix was suppose to be available by October 2023. We are still waiting, and it seems that this could be a dangerous situation if the car stops running and oil is released and a fire starts. Our local Ford dealership seems to be in the dark about when a fix will be available. Maybe the federal safety agency needs to urge Ford to hurry up and find the fix for this situation.
See attached document for complaint
See attached document for complaint
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine). The contact stated that on three separate occasions, while driving at various speeds, there was an abnormal burning odor coming from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure and a complaint was filed. The failure mileage was unknown.
We stopped driving this vehicle when notice was sent about the possible engine fire. We are appalled that Ford has provided no fix for this for 9 months (May 2023 to Feb 2024, the time of this complaint). We contacted a Lemon Law lawyer but there's no protection unless the engine were to malfunction. Tell me: Would you want to drive your kids in a vehicle with an engine that could explode into flames without notice? We've lost $12,000 so far: $6,000 paying the loan + dmv/insurance on the Ford and another $6,000 for the same for a replacement vehicle. Cannot do PNO bec of lien.
There has been a recall on the engine for this car for almost a year at this point. The original estimated date for the parts to come in to be able to fix this was October 2023. I received a new notice yesterday that a remedy is not expected until MAYBE quarter of 2024. This is the second Escape I have had with engine issues. (Previously owned a 2019 Ford Escape that the engine DID fail on). I no longer feel safe driving this vehicle.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
My vehicle has not malfunctioned. However, a safety recall was issued for this vehicle with a completion date of October 2023. As of February 2024, the problem has not been solved. I am submitting this complaint in connection with the federal safety agency’s notice that vehicle owners can submit a complaint if a recall solution is not provided in a timely manner.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
METAL-TO-METAL CLANK TO ENGINE. This is the last incident that occurred while traveling to my job in Richmond, Virginia and back home to Fredericksburg, Virginia on 12/20/23. I traveled a total of 100 miles that day. I have reported this same issue previously 4 times to Sheehy Ford of Ashland in Ashland, Virginia to the Service Shop Associates where I purchase my vehicle. They told me to continue to drive my vehicle but I explain to them that Ford was suppose to have a remedy by October of 2023 but nothing happened. My car continues to get worse and my 3 year warranty to my vehicle is up in March of 2024. As a consumer I should not have to be put in this position. This is not only unfair but dangerous to travel on the highway. I should of been given a new vehicle and Ford Motor Company should be responsible to not allowing for this to continue. I am respectfully asking you have Ford Motor Company to furnish me a new vehicle or give me an additional 3 year warranty on my vehicle with no additional costs. This burden should not be put onto the consumer and even if they find a remedy there is no guarantee this will resolve the problem. I will be contacting legal counsel and patiently awaiting your response. Thank you.
I am worried that this vehicle's engine could die, proceed to leak oil and fuel and combust, leaving a burning husk that should've been repaired three months ago. The open recall was set to conclude, per Ford, in October 2023. It is now New Year's with no resolution. I do not want to drive a tinderbox.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape The contact received notification of the federal safety agency Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Ford Escape Hybrid. The contact noticed that a loose wire hanging from underneath the vehicle. The vehicle was taken to a dealer where the mechanic informed him that the heat exchange wire was designed longer than needed which resulted in the defect. The dealer cautioned him that extensive driving with that wiring hanging could lead to engine damage. The contact was able to purchase the wire kit at Bates Ford (1673 W Main St, Lebanon, TN 37087) however, the dealer could not service the vehicle. The manufacturer was notified of the failure and informed him that the vehicle was not under warranty. The vehicle had yet to be repaired. The failure mileage was approximately 14,500.
I was driving down the road and the car stated to stall. I noticed white smoke in my review mirror. I started to pull over and I got a warning message that said I had zero oil pressure and the engine shut down. I costed off the road into a pull off. When we got out of the car there was a fire in the engine compartment. As we were out in the middle of no where it took the local voulunteer fire depart 25 minutes to respond. In that time the car was a total loss. I did not hit anything in the road and I was drive around 60 mph at the time this started.
The Electric Motor Cooling Pump failed and shut down the engine without warning. It occurred the first time on Route 1 at night and about two weeks later it occurred three consecutive times as I was driving on a local street. I was able to restart the car but was told by the dealership to have it towed to them, where it remains now while waiting for the part to arrive (which is on national back order). My safety and the safety of others was put at risk when I lost all power and only through sheer luck was I able to pull over safely. This problem was diagnosed at the dealership.
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