Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (flood ford lincoln, 21 woodruff ave, narragansett, ri 02882, (401) 515-2700) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the part was to become available. The contact had not experienced a failure. Parts distribution disconnect.
2012 Ford Escape fuel system complaints
Page 3 of 6: complaints 41 to 70 of 160, newest first, as owners wrote them.
While driving, everything cut off. I could not accelerate, the power steering turned off, and I had to try and safely pull over. Luckily, each time I was in a position where I could pull over safely. Restarted the vehicle and everything seemed normal. This is extremely scary and unbelievably dangerous!!! Please ford, do something about this! Have taken it in for service and no code can be found and everything passes the diagnostic tests. What can be done??
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline) in december of 2017. The contact called the manufacturer and was informed that parts were not available to complete the recall repair. The manufacturer could not confirm when the parts were to become available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not taken to a dealer or independent mechanic since parts were not available. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v770000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over five months ago. The dealer (sanderson ford, 6400 n 51st ave, glendale, az 85301) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. While driving unknown speeds, the vehicle stalled. Additionally, while driving 25 MPH, the vehicle shook and stalled and the wrench warning indicator illuminated. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called tyler ford (2626 s southwest loop 323, tyler, tx 75701) and bill mcrae ford lincoln (1511 e rusk st, jacksonville, tx 75766 903‑586‑2241) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 83,000. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact stated that the federal safety agency campaign number: 16v777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The contact received the recall notification in january of 2018. The contact spoke with gillespie ford (18834 grand avenue, lake villa, il 60046, (847) 244-9500) several times requesting information on part availability. The dealer stated that parts were unavailable; however, the manufacturer informed the contact that the part was available for the recall repair. When the fuel tank was filled, the vehicle emitted a fuel odor while parked. The approximate failure mileage was 40,000. Parts distribution disconnect.
Since jan. 2018, when I received my recall notice, and despite multiple complaints to my ford dealer and ford customer service, ford has not supplied the parts to fix my recall. They have no solution and no explanation of a reasonable time frame that I can have this repair done! Simply unacceptable!! My fuel module may crack and cause a fire!!!!
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v77000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over six months ago. The dealer (courtesy ford lincoln, 1313 ne 122nd ave, portland, or 97230) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact recently received a postcard from tk holdings, alerting him that they filed for bankruptcy. The contact had not experienced a failure. Vin tool confirms parts not available.
2012 ford escape. Consumer writes in regards to fuel delivery module safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The contact called auto nation ford marietta at 770‑674‑6077 (located at 860 cobb pkwy se, marietta, ga 30060) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
I received a recall notice in jan 2018 but the ford dealer has been unable to obtain the parts necessary to make the repair as of 5/8/18. The recall states a fuel leak in the presence of an ignition source increases the risk of a fire so I am very concerned having to drive my automobile. Today I was told they have no idea if/when they will be able to get the parts in.
Takata recall- had a recall on the fuel delivery module flange replaced and having issues starting , long cranking issues. Ford dealer refused to believe that the technician didn't install it properly. Never had an issue with my vehicle with only 50,000 miles on it until after the recall was performed. I believe the technician improperly installed the part and now every time I start my vehicle it has long cranking issues. I'm worried it might mess with my starter or fuel pump.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over four months ago. The dealer (causeway ford lincoln, 375 nj-72, stafford township, nj 08050) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *tt
There is fuel leaking out from the recalled location part. Ford and the ford dealership are waiting on backordered parts with no eta for nearly 8 weeks since we first reported the leak on march 5, 2018. They have offered no loaner car and the dealership has not even seen the vehicle due to the fact that they don't expect to have the part anytime soon. The car is sitting in the driveway drying out meanwhile I am making payments on a car that cannot be driven or repaired. I have made several phone calls to both ford motor company with the original case number cas-14437322-w6l8v8 dealing with roberta webb, ford customer service manager. Myself and my husband have spoken several times to the dealership service manager at shaker ford in watertown, ct where the vehicle was originally purchased. I feel as if this issue is being mishandled and redirected and that it is taking far too long to reach a reasonable resolution.
Tl* the contact owns a 2012 ford escape. The contact stated that the recall notice for the federal safety agency campaign number: 16v777000 (fuel system) was received in october of 2016. After contacting the dealer (cortese ford, 2500 w henrietta rd, rochester, ny 14623), the contact was informed that the parts were not available. In january of 2018, a second recall notice was received that indicated that the parts were available. After contacting the same local dealer, the contact was informed that the parts were still not available. The manufacturer was notified and referred the contact back to the local dealer who again confirmed the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact received a recall notification for the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (hastings ford, 3013 east 10th street, greenville, north carolina 27858) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over four months ago. The dealer (superior ford, 9700 56th ave n, plymouth, mn 55442) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I had a recall on my truck that I received in the mail about a couple weeks ago and I tried to get in touch with the dealer and the manufacturer and couldn't get through to neither locations
Tl* the contact owns a 2012 ford escape. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the vehicle had a fuel leak. The contact was advised to contact the ford dealer for any recalls. Tom masano ford lincoln (1600 lancaster ave, reading, pa) was contacted and informed the contact that the vehicle was included in the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was approximately 64,000. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (luther family ford, 3302 36th st s, fargo, nd 58104, (844) 361-4184) confirmed that parts were unavailable and was unable to verify when they would be supplied from the manufacturer. The manufacturer was notified. The contact was not experiencing a failure. Parts distribution disconnect.
2012 ford escape. Consumer writes in regards to fuel delivery module safety recall. *ld
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (sunset ford, 11700 gravois rd, st. Louis, mo 63127) who confirmed part unavailability and stated that the part would not be available until september of 2018. The manufacturer was not made aware of the issue. The VIN was not available. The contact had not experienced a failure.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The contact stated that the dealer (gordie boucher lincoln of west allis, 3161 s 108th st, west allis, wi 53227, (800) 924-7517) stated for months that the part was not available and was on a national backorder. There was no indication as to when the manufacturer would provide the part for the recall repair. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to dick wright ford (5204 main st, franklin, vt 05457, (802) 285-2211) where it was confirmed that the parts were unavailable and were on backorder. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Metro ford sales and service in chicago, illinois and fox valley ford in north aurora, illinois were made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue and provided the contact with case number: cas-14499921. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The part to do the repair was unavailable. The contact took the vehicle to a local dealer (tom masona ford lincoln, 1600 lancaster ave, reading, pa 19607) and was informed that the parts received were defective and had to be sent back. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline) and stated that the part was not available within a reasonable time frame to schedule the recall repair appointment. The dealer (elkins chrysler dodge jeep ram, 1434 beverly pike, elkins, wv 26241, (304) 636-2222) had been unable to verify when the remedy and part may be supplied from the manufacturer, so the contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted to determine if they may be able to verify when the part may be supplied to the dealer. The contact was not experiencing a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted (higley ford sales company at (507) 831-3131), (motor inn of spirit lake, inc. At (712) 336-2701), and (marthaler ford of worthington at (507) 727-7000) where it was confirmed that the parts were on back order and the contact was placed on a waiting list. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (sexton ford, 3802 16th st, moline, il 61265) and was informed that the part to do the repair was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
I received a safety recall notice from ford motor company, safety recall notice 16s41. The dealer, serramonte ford, has not responded to my request to do the necessary repair. I've been trying to schedule the appointment since I first received the notice in december 2017.
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