Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (maritime ford-lincoln, 1305 franklin street, manitowoc, wi 54220) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updates 12/13/2017 *ln
2012 Ford Escape fuel system complaints
Page 5 of 6: complaints 101 to 130 of 160, newest first, as owners wrote them.
2012 ford escape. Consumer writes in regards to fuel delivery module safety recall. *ld the consumer stated the recall repair exceeded a reasonable amount of time. Updated 09/22/2017
Tl* the contact's father owns a 2012 ford escape. The contact's father received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called imperial cars at (800) 526-2886 (located at 8-18 uxbridge rd, mendon, ma 01756) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Parts distribution disconnect. Updated 10/26/17*lj
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
While driving uphill on a bridge on a city street at 40 MPH engine suddenly quit and all dashboard lights came on. No previous dashboard warning lights before shut down. Coasted to a parking lot. Engine would turn over but not start. Had car towed to dealer. Fortunately no traffic at time, but if I had been on expressway or in heavy traffic the result could have been wrecks and fatalities. Dealer said it was a fuel pump problem. I attached the repair report with personal info hidden. This needs to be a recall before some gets injured as could be very dangerous if occurs in heavy traffic.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to balise ford of cape cod (90 high school rd, hyannis, ma 02601) who stated that parts had not yet been sent from the manufacturer. The manufacturer was made aware of the issue and stated that they did not know when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.
My 2012 ford escape was recalled october of '16. To date, I have received nothing from ford in reference to the federal safety agency recall #16v777 and according to the recall, it has no remedy yet. What happens when a safety recall has a birthday without a remedy? We're supposed to allow time for things to be resolved, but really??? This is a safety recall isn't it? This is to prevent the vehicle from bursting into flames due to a poorly designed fuel modulator failure right?
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (ford of ocala, 2816 n. Pine avenue, ocala, fl 34475) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 ford escape. While driving unknown speeds, the contact smelled fuel in the vehicle. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (bill colwell ford located at 238 waterloo rd hudson, ia 50643) where a service appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened case number: 12873995. No further assistance was offered. The failure mileage was 71,400. Vin tool confirms parts not available. Updated 10/25/17*lj
Tl* the contact owns a 2012 ford escape. The contact stated that the vehicle experienced a loss of power and she noticed a fuel odor. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The koehn ford dealer was contacted and confirmed that the failure was due to the recall; however, parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The failure mileage was approximately 77,520. Vin tool confirms parts not available.... .updated 11/16/17 *bf updated `12/1/2017
There is a recall on the 2012 ford escape with a fuel leak that can lead to a fire. The recall has been going on for almost 1 year, since october 24, 2016 and has yet to be fixed and owners have not been notified. I only know of the issue because I decided to look and see if there were recalls on my car. I feel like this is beyond a reasonable time frame considering the severity of the issue.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at: ford of escondido, ca, and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 08/10/17 *bf
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline) and stated that the remedy and repair part were not available within a reasonable time frame to schedule the recall repair. The dealer (courtesy ford, 1636 dogwood dr se, conyers, ga 30013, (770) 922-2700) did not give a specific date for when the remedy and repair part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (river view ford located at 2200 us 30 oswego, il 60543 630‑897‑8900) and was informed that the recall remedy parts were on backorder. The manufacturer was not notified of the failure. The contact had not experienced a failure. Vin tool confirms parts not available.
Get ck fuel fill inlet warning, then get chk engine light code is p0457.system does not work properly .
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (haldeman ford 640 us-130 east windsor, nj 08520) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Throttle body problem p2111. Also transmission will jump into gear causing a lurching action and loud pop noise. Moving down street when car suddenly would not accelerate. Limped into autozone who ran a diagnosis and came back with p2111. Then they looked it up on youtube and found how to reset it (turn key to lock, slowly (10 sec) push down accelerator paddle, hold for 10 sec, deaccelerate at same rate, turn car off and restart. It worked for a few blocks and it did it again. Rinse and repeat several times to get home. Last time engine symbol came on...
No action yet on a safety recall issued 8 months ago- whats the [xxx] holdup? Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline) however the part to do the recall repair was unavailable. The local dealer was not contacted. The manufacturer was called and informed the contact that a time frame for the parts to be available was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and stated that the contact would receive an additional letter when parts were made available. The contact had not experienced a failure VIN tool confirms parts not available.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the dealer and was informed that the recall remedy part was on backorder. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system; gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and stated that the contact would receive an interim letter when the parts become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 ford escape. While driving various speeds, a strong fuel odor emitted from the vents throughout the vehicle. The vehicle was taken to the dealer where it was diagnosed; however, the technician could not determine the cause of the failure and confirmed that the VIN was included in the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to get a second opinion since the first dealer was unable to detect the failure. The approximate failure mileage was 50,000.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
A ford representative will be with you shortly. [xxx] says: hello [xxx]. My name is [xxx] how can I help you? [xxx] says: I need information regarding my vehicle's recall #16s41 [xxx] says: I can provide information for recall 16s41 fuel delivery module flange replacement. On your vehicle, the fuel delivery module may develop a crack in the fuel supply port, which could result in a leak. If a leak is present, you are likely to detect a fuel odor and/or visible fuel on the ground under the fuel tank. As a result ford has released this recall to repair the issue. The parts for the recall are not yet available but you will get a letter in the mail to update you on when they become available so that you can schedule an appointment at a ford dealer for the free repair. [xxx] says: do you have any additional questions? [xxx] says: sorry meant to be more specific; I know all of the above because I've been on the phone this morning with both my local dealer and ford customer service. Fcs told me the parts are to be made available the second quarter of this year (from now until june) and I told him that was unacceptable because we received the initial recall letter in december and if I have to wait until june for the fdm bracket that makes the vehicle potentially unsafe for me and my family [xxx] says: I want someone higher up to talk to regarding this but fcs told me he didn't have an email or additional phone number to call, that's what I need - I need to elevate this complaint higher information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I have tried your phone number at least 4 times throughout the day and it rings 20 times and then goes to a busy signal. You are about as organized as the ford motor company! Please call me at [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While driving at about 35-40 MPH, the vehicle suddenly turned off. I couldn't hit the accelerator and had to coast to the side of the road. I turned the car off and back on again, and it restarted without a problem. It has done this to me a handful of times in the last 3 years, but every time I take it to a mechanic, they cannot replicate the problem and therefore cannot fix it. The ford dealerships offer to "take a look at it" for a high price, and can't tell me what's wrong either. This is extremely dangerous and could easily cause an accident at any given time. There is clearly a defect in the electrical and/or fuel system, but no one can seem to solve the problem. In my opinion, ford should order a recall of the ford escape to address this dangerous problem. There are many online forums stating customer complaints and issues identical to this, all of them stating that no one seems to bad able to figure out what's wrong or fix their vehicles. As consumers, we pay a very high price for vehicles that we depend on daily to be safe and reliable. Ford should stand by its product and fix this dangerous issue to ensure the safety and satisfaction of its customers.
Fuel is leaking at all points clamped to body. Fuel line rusted out at every point that was clamped to body from engine to fuel tank. Vehicle was not exposed to harsh conditions. Fuel lines not rusted outside of clamps.
Tl* the contact owns a 2012 ford escape. While driving approximately 20 MPH, the vehicle accelerated without warning. The vehicle was taken to a dealer who was unable to diagnose the failure. The manufacturer was not made aware of the failure. The failure was not remedied. The contact was unaware of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The failure mileage was approximately 37,000.
Tl* the contact owns a 2012 ford escape. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 05/10/17*lj
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