First complaint is the internal door panels do not properly fit and come loose becoming caught on the frame of the car not allowing you to open the door to exit the vehicle which is highly dangerous in an emergency. 2) the shift selector switch broke as my spouse was driving the car not allowing him to shift the car into park or shut it off. This is highly dangerous and quite common a mechanics told us.
2013 Ford Escape body complaints
Page 3 of 4: complaints 41 to 70 of 87, newest first, as owners wrote them.
Recall 16v‑643 received recall notice. When I tried to make an apt for repairs told call back in a month? I transport children and why when I receive a letter telling me to call they do not have the parts? I own two 2013 escapes. Totally unprepared for this recall.
Tl* the contact owns a 2013 ford escape. While the vehicle was stationary, the contact's foot became stuck between the brake pedal and the center console. The contact referenced manufacturer recall number: 12s34, which originally remedied vehicles manufactured between march 8, 2012 and june 7, 2012; however, the contact's vehicle was not included. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 77,000.
Tl* the contact owns a 2013 ford escape. While driving approximately 55 MPH, the vehicle stalled without warning. The contact coasted the vehicle to the side of the road, waited a few minutes, and was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed that the fuel pump failed and needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. In addition, the front passenger door failed to remain locked. The contact received notification of the federal safety agency campaign numbers: 14v237000 (air bags), 14v239000 (structure), 14v597000 (air bags, seat belts), and 16v643000 (latches/locks/linkages). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 138,000. Parts distribution disconnect and VIN tool confirms parts not available.
Recall was issued for defective door latch on september 2, 2016 (the federal safety agency recall number 16v643). It is now march 6, 2017, over six months later, and still no remedy has been offered by ford. I have called the dealer once per month trying to get the faulty part replaced and have been told that there is no estimate for when it will be available. Ford should be held accountable for remedying this recall in a timely manner and should be penalized for failing to do so.
I was driving with a passenger in the front seat when the passenger front door opened as I was driving. I was driving about 50mph. I pulled over to try and shut the door, but it would not latch. I had to bungee cord the door to the seat in order to get to the dealership.
Driving my 2013 ford escape sel with only 52000 miles on it home from shopping in reno, nevada. I was in washoe valley, nv when I though the high winds were keeping my car from speeding up, when I could not accelerate I pulled to the slow lane and then onto the shoulder. I put the car in park and look at my dash to see if I was overheating or any other issues were apparent. My dash showed nothing wrong at all. No lights or warnings of any kind. The gages were all running normal. I put my car in park and within a second or two a large very black billow of smoke came up back part of the engine nearest to he drivers side window. Then second later larger fire flames came right behind it that went over the top of my car. My car went up in flames in just moments. I had to jump from the burning car to safely.
Tl* the contact owns a 2013 ford escape. The contact stated that the recall notice for the federal safety agency campaign number: 16v643000(stucture) was received in september of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The VIN was invalid. The contact had not experienced a failure. Vin tool confirms parts not available. ..updated 05/23/17
I experienced door latch recall issue after hours on friday, february 17th while driving! I called the company on saturday morning and was told that the service department was not open. On monday I contacted them again several times to be told by the service department that the computer system was down. I even went to the dealership and got no help, being told that the replacement parts were not expected until 2nd quarter of the year. What? My door is broken now!!! I even asked if they could replace it with a defective part if they had any on-hand so that my car could be drivable. Up to now I have gotten no response because their system was down. Called a personal contact on tuesday afternoon and was asked to call back on wednesday morning. I did. I was asked if I received a letter, to which I replied no, but I do have the problem and do I need to have a letter to get the obviously defective part replaced? I shared my VIN number as requested and am still awaiting feedback on this. This is absolutely unacceptable business practice. I started looking into purchasing the part, but that should not be necessary.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 04/18/17 lj
Recall and dealer has not taken action or notified us.
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. Difficulty shutting drivers door. Recall status: recall incomplete. Remedy not yet available.
Recall notice 16s30 I contacted miracle ford in gallatin, tn phone: (615) 452-5267. The dealer said they did not have the part for the recall until the 2nd quarter of 2017. I am not sure what the 2nd quarter of 2017 is because I don't know their business calendar. I called ford directly 1 (800) 392-3673 and I talked with a person. At the end of the call on oct 21st around 5:15pm cst, ford sent me back to the dealer. The dealer voice message was full. I am not sure what to do next since neither parties have the tools and resources in place to fix my recall. The door on the passenger side as opened 4-5 times as I take a turn from left to right. The car was in motion going about 15-25 MPH. Please contact me at [xxx]. My name is [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2013 ford escape. The contact stated that they received notification of the federal safety agency campaign number: 16v643000 (locks/linkages) however, the part for the recall repair was not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact also stated that the door handle's were previously repaired under a recall. The details of the failure were not available. The manufacturer was made aware of the failure. The approximate failure mileage was 9,093. Vin tool confirms remedy not yet available.
Tl* the contact owns a 2013 ford escape. The contact stated that the front and rear doors appeared to be pushed out from the vehicle. In addition, the rear door hatch fractured and detached and the battery died. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed a new battery, the hatch handle needed to be soldered back on, and weather stripping needed to be added to the doors. The contact received notification of the federal safety agency campaign numbers: 14v495000 (electrical system), 14v597000 (air bags, seat belts), and 16v643000 (latches/locks/linkages). The manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified. The failure mileage was approximately 50,000. Parts distribution disconnect.
One month ago, july 2016 the rear driver's side door suddenly opened and would not latch. We tried everything; we could not drive the car because during turns the door would swing open and the alarm would not stop dinging. I did some research and saw that this has been an on going problem/recall with this year 2013 escapes. I took the car in to the ford dealer and was told my car was not part of the recall. I called ford, spoke with customer service and was again told, my car not part of recall. I expressed my concern that this could happen again and it was very dangerous! They said if recall is expanded I can get a refund for my repair. One month and 7 days later the same thing happens to the rear passenger door. My dog nearly flew out of the car. I am furious that ford knows there is an issue and refuses to take responsibility. This is not a minor issue. Someone or something is going to fly out of a car. When turning left, the door just flies open. There is also no way to lock car. The door will not latch. I will again never purchase a ford.
The rear door will not latch shut.
While driving down the road in a residential neighborhood, the "door ajar" alert appeared on the dashboard display screen. After pulling over to close the rear passenger door I noticed it would not close. After each attempt to close the door it would not latch. It would just bounce back open. The latching mechanism would not function, so I had to tie the door shut with a rope in order for it to not swing open while driving the vehicle back home. Faulty door latch seems to be the issue here.
While in motion the passenger door flew open while turning. The latch inside the door broke for no apparent reason. There have been many recalls of other ford vehicles that have had the same problem. But escapes have not been included. We are fortunate that no one fell out of the vehicle while turning the corner. The car was on a city highway turning onto another city highway.
Driver door swung open as I was driving in town. Door won't latch shut.
The door latch on the rear door failed to latch. The car could not be driven because the door would not latch and opened when making a turn. This is the same door latch that has been recalled on other ford models. Why is this recalled part on other models not recalled in the ford escape. It is the same part.
The liftgate is malfunctioning. The powered lift gate raises up after the button is pushed, opens full, stops fully opened for a split second before slamming down without warning. The liftgate will not stay open on its own, no matter how you open it. Warning: could cause bodily injury, be aware of the liftgate at all times.
The passenger door open while I was driving. Recall 14s03 does not apply to my model.
Tl* the contact owns a 2013 ford escape. While shutting the rear driver side door, the contact's right ring finger was caught by the door. The contact was rushed to the emergency room where medical attention was required to correctly amputate the top of the right ring finger. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 30,000.
Twice the passenger interior door frames have separated from the door and became caught on items inside the vehicle such as the seat etc. This causes the door to become stuck and unable to open. Both times it took we well over 30 minutes to dislodge the frame and reattach to the frame to be able to open the door. Both times, the vehicle had been just parked and I was trying to retrieve my infant daughter from the back seat. I fear that if I had been in an accident I would not be able to safely retrieve my daughter from the vehicle. If this occurs with no impact, what would happen in case of an impact? Would all 4 doors become lodged?
Drivers door appeared be closed but taking a slow right turn the door swung open.
On december 20, 2014 at approximately 3:30 pm we were driving on i15 - into salt lake city - 19 miles south of I-80. Passenger moon roof shattered with a loud bang! Sounded like an explosion. It raised up the glass on the outside of the car. The temperature was 41 degrees outside & 71 degrees inside care. My husband & I were the only people in the car. We were in 5-6 lanes of traffic & did not stop until we got off the highway. Rain was coming so we took pictures with our camera & I phone & taped up the roof over the cracks & covered it with a tarp. We returned to boise area the following day. We parked it in our garage until we could deliver the car to lithia ford in boise on 12/22/14. (we purchased it from lithia ford) the service tech said he thought it would be covered by warranty but would have to contact ford & get back with us. We researched this problem & saw in the past that this has happened. Ford made the decision, it was something we did & we therefore had to turn it into our insurance & we had to pay the deductible. We believe ford should have covered this damage, not our insurance company.
The ford escape 2010 was parked, the tailgate was opened to put in a baby carriage, the tailgate was pulled down to close as usual, and the glass exploded and shattered, inside and outside the vehicle. There was no warning, and no previous incident with the glass or the tailgate.
I own a ford escape se 2013, this last weekend (10/13/2014) my wife was getting off the car when suddenly the door was pushed out by the wind, her finger was injured with a small edge corner right at the far end of the passenger door, a little metal exposed. I got pictures of the thing and the finger. So be really careful specially if your kids are at the same height as the sharp point on the door; they can get injured on the face!!
Cpsc: i1490148a. 2003 ford escape. Consumer stated that the car has a failure of the forward subframe assembly that carries the wheel joints and steering arms. *ln the consumer stated the recall was intended to install a cross-brace on the control arm attachment so that if the subframe failed, there would be less of a tendency for major steering failure. The consumer had the brace installed in june 2014. On september 6, 2014, the sub frame failed while he was turning a corner and he was unable to steer the vehicle. Fortunately, he was only going about 5-10 MPH. The consumer referenced recall # 14v165000.
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