The contact owns a 2013 Ford Escape. The contact stated that upon a vehicle inspection, she was informed that the vehicle was included in the federal safety agency campaign number: 16V643000 (LATCHES/LOCKS/LINKAGES). The contact stated that upon opening the front driver’s and passenger’s side doors, the doors failed to lock securely when closed. The contact stated that the latch remained in the closed position on both doors, preventing the doors from being secured. The contact's husband called the dealer and was informed that the parts were on back order and that the recall repair could not be performed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000. Parts distribution disconnect.
2013 Ford Escape locks complaints
Page 2 of 3: complaints 11 to 40 of 65, newest first, as owners wrote them.
The contact owns a 2013 ford escape. The contact stated that the passenger’s side front door failed to operate as needed. The contact stated that the instrument panel showed that the door was opened while it was securely locked. On several occasions, the contact was unable to unlock the door. The vehicle was taken to bob davidson ford lincoln (1845 e joppa rd, baltimore, md 21234, (888) 349-8092) to be diagnosed. The mechanic stated that the door latches needed to be replaced. The vehicle was not yet repaired. The contact was informed that the vehicle had been inspected under an unknown recall related to the door latches and the vehicle was no longer subjected to the free recall repair. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The approximate failure mileage was 122,000.
The driver side seat belt will not latch. Also, the left back door will not open.
2013 ford escape. Consumer writes in regards to door latch safety recall. *ld the consumer stated the dealer was unable to coordinate a reasonable time frame to have the vehicle repaired.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 20v331000 (latches/locks/linkages). The contact called chino hills ford located at 4480 chino hills pkwy, chino, ca 91710 and it was confirmed that parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the brake lamp bulb needed to be replaced. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 134,000. Parts distribution disconnect.
Tl* the contact owns a 2013 ford escape. The contact stated that the rear passenger side door latch malfunctioned and the door would not remain closed. The cause of the failure was not determined. The local dealer (quality ford, 2300 e. Main st, cushing, ok) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 72,000.
Tl* the contact owns a 2013 ford escape. While the contact's daughter was making a right turn at 5 MPH, the driver's side door latch disengaged and the door opened without warning. The contact managed to hold the door closed and drove home. The vehicle was taken to rountree ford (8770 business park dr, shreveport, la 71105, (318) 798-3673) where it was diagnosed that the door latch needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 82,000.
Tl* the contact owns a 2013 ford escape. The contact stated that the vehicle was repaired per the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the driver's door would not remain latched. The contact also mentioned that the vehicle battery had to be removed so that it would not drain when the vehicle was not being occupied. Mooresville ford (151 e plaza dr, mooresville, nc 28115, (704) 664-1300) was contacted and informed the contact to bring the vehicle in for diagnostic testing. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was made aware of the failure and informed the contact that the vehicle was previously repaired under a recall. The failure mileage was approximately 104,000.
Tl* the contact owns a 2013 ford escape. While the vehicle was stationary and while driving various low speeds, the rear passenger door latch connector failed to operate when prompted. The contact stated that the rear passenger door would not latch while stationary, and the rear passenger door would not remain in place even after the child lock mechanism was engaged and disengaged. The contact drove home at various low speeds to prevent the rear passenger door from opening. A dealer and the manufacturer were not made aware of the failure. The contact referenced the federal safety agency campaign number: 16v643000 (latches/locks/linkages) as a possible cause of the failure. The failure mileage was 140,898.
Tl* the contact owns a 2013 ford escape. The contact stated that the vehicle experienced premature engine failure that caused the motor to fail twice. The dealer (plattsburgh ford, 320 cornelia st, plattsburgh, ny 12901, (518) 561-5030) diagnosed that an unknown oem part within the motor needed to be replaced. In addition, the vehicle was included in the federal safety agency campaign number: 16v643000 (latches/locks/linkages), but the same dealer confirmed that parts were unavailable. The manufacturer was notified. The failure mileage was not available. Parts distribution disconnect.
Tl* the contact owns a 2013 ford escape. The contact received a notification of the federal safety agency campaign number: 16v643000 (latches/locks/ linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to penske ford (8970 la mesa blvd, la mesa, ca 91941) and was informed that the part was not available. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 ford escape. Within a week of owning the vehicle, the rear passenger door failed to properly close when opened. The contact had to constantly double check to ensure that all of the doors were secured due to the failure. The contact later received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The dealer (brandon ford, 9090 e adamo dr, tampa, fl 33619, (813) 246-3673) scheduled an appointment for the recall repair and was to diagnose the cause of the failure. In addition, the service engine and coolant warning indicators randomly illuminated. The vehicle hesitated and stalled without warning. Also, the driver's side floorboard area was not structurally sound and began buckling. The manufacturer was notified of the failures. The failure mileage was not available. Parts distribution disconnect.
2013 ford escape. Consumer writes in regards to door locking mechanism and computer control module safety recall. *ld the consumer stated while driving the vehicle, the door opened. Updated 11/07/2017
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (bear lake motor company located at 867 washington st montpelier, id 83254 202- 847-0421) who stated that the parts were on backorder. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/26/17*lj updated 11/1/2017
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages). While driving approximately 68 MPH, the rear passenger door flung open. The vehicle was taken to the dealer (northgate ford, cincinnati, ohio) and the recall repairs were completed. Five days ago, while driving approximately 70 MPH, the driver's door flung open. The vehicle was taken back to the same dealer and was left there for diagnostic testing. The manufacturer was made aware of the issue and informed the contact that the issue would be addressed with the dealer. The failure mileage was 49,000. Parts distribution disconnect.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the recall notice indicated that a second letter woud be issued when the part became available. The contact had not experienced a failure. Parts distribution disconnect. Updated 08/22/17*lj
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (gibbons ford, dickenson city, pa) and confirmed that the part was not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the part would become available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (keller ford 3385 alpine ave nw, grand rapids, mi 49544, (616) 784-6600) did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure parts distribution disconnect. Updated 07/13/17*lj
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/ locks/ linkages). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (first choice ford located at 1264 dewar dr, rock springs, wy 8290 888‑418‑6791) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact also stated that the door failed to lock. The manufacturer was made aware of the failure. The failure mileage was not available. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford escape. The contact stated that while parked, the driver side door would get stuck upon entering the vehicle. The vehicle was not diagnosed or repaired as the contact was informed by dealer that she would have to wait until parts were available for diagnoses or repairs. The contact received notification of the federal safety agency campaign number: 16v643000 (latches, locks, linkages) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. The VIN was not available.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford escape. While driving approximately 55 MPH, the vehicle stalled without warning. The contact coasted the vehicle to the side of the road, waited a few minutes, and was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed that the fuel pump failed and needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. In addition, the front passenger door failed to remain locked. The contact received notification of the federal safety agency campaign numbers: 14v237000 (air bags), 14v239000 (structure), 14v597000 (air bags, seat belts), and 16v643000 (latches/locks/linkages). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 138,000. Parts distribution disconnect and VIN tool confirms parts not available.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford escape. The contact received notification of the federal safety agency campaign numbers: 14v597000 (air bags) and 16v643000 (latches/locks/linkages). The parts for the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the recall issues. Vin tool confirms parts not available and parts distribution disconnect.
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