Rear shock absorber defective, but ford won't replace under extended warranty, even premium extended. Dealer replaced at cost of $556 plus charged another $100 to align wheels. Ford will not take care of, despite issuing tsb no. 15-0194 indicating that shock absorbers may be defective. Ford says part not covered, but there is a safety issue due to defective part.
2014 Ford Escape suspension complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Power steering goes out when you step on the acelator to merge into traffic and the vehicle attempts to stall taking off from stop sign. Also at 14000 miles I was told all four wheels needed alignment and I did not ask them to check alignment. I was told I get 30 plus mpg and have not been able to get over 24 mpg
When I have an oil change, the dealer (2 of them) notify me that I have a leak in my rear shock absorbers. I have replaced the passenger side twice and now they tell me my drivers side is leaking. The vehicle just went out of warranty, but there is a problem with the rear shocks. I have never experience a rear shock leak as long as I have owned a vehicle. Now, basically, every time I have an oil change and check, they inform me of a leakage.
Tl* the contact owns a 2014 ford escape. While driving various speeds, the vehicle vibrated when it drove over a bump. The contact stated that the bar that the bar that connected the wheel to the vehicle was fractured. The wheel was loose and moveable. The vehicle was not diagnosed or repaired. The failure mileage was 70,000.
My 2014 ford escape has a blown right front strut and tie rod at only 47,000 miles. The mechanic was shocked and said to contact ford. He said it's unheard of for a strut or tie rob to fail with so few miles. It is a poor quality part. Unfortunately, there has been no response from ford.
My wife pulled up driveway, I happened to be outside next to car when she pulled in. We suddenly heard loud crunching sound and she stopped. When we found nothing I asked her to back up. We heard crunching sound again and she said the steering wheel was not controlling car. She immediately stopped. We discovered right front wheel pushed against tire well of body frame. Next day when tow truck lifted car, we discovered the ball joint assembly had come apart. Perry ford (san diego) confirmed ball joint appears to have come apart without any obvious sign of damage due to impact or driver fault. Note: my wife had just come off freeway, traveling 15 miles from work and 1 mile from off ramp to our home. If she had been just another 5 min on freeway traveling 65-70mph...I hate to imagine what would have happened. Please investigate this matter with ford.
I bought this vehicle from stivers ford in montgomery, al. On jan. 20, 2014. This vehicle shake at low speed and high speed. I told by dealership that it would stop but it has gotten worse. This vehicle ride worst than the 2006 model I traded in.
Picked up my brand new car, ford escape s 2014, and had the AC system running, when I turned the AC of a strange noise was audible from the rear end of the car. I took the car back to the dealership and was told it would be an easy fix. Apparently two screws had to be tightened at the shock and suspension. After leaving the dealership with the fixed car' it took about 10 min to hear the noise again. There is obviously a problem. I will take the care back again to see what the next step is. Very disappointed.
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