Owner has a 2000 ford excursion equipped with steeltex radial a/t tires size lt265/75r16. The vehicle had 1 tire blow out and was left on the side of the road. Owner tried to contact firestone for road side assistance but firestone refused. The owner then received help from goodyear and replaced those tires with goodyear tires. Now firestone will not honor the tire recall because the owner was not able to produce the damaged tires. Owner says the tires provide further details. *jb
2000 Ford Excursion tires complaints
Page 3 of 7: complaints 41 to 70 of 184, newest first, as owners wrote them.
The vehicle was being recalled for a tire exchange, however the closest firestone dealer was 120 miles away. There was a closer tire dealer who carried the same firestone tires, but firestone would not authorize that tire dealership to change the tires. *ak *sc
Reimbursement request solicited by firestone safety campaign.*mr numerous splits were discovered in the sidewall off all four tires mounted on the vehicle. After discussions with the dealer, a local firestone rep agreed to sell the consumer four new firestone steeltex radial at load range d tires at a prorated price. Ten months later the right rear tire experienced what firestone refers to as rapid air loss. The consumer was able to maintain control of the vehicle. Once again the tires had to be replaced. The vehicle was taken to a different dealer who indicated that the tire were too light duty for the size and weight of the vehicle. The consumer purchased four michelin load range e tires. The consumer received a recall in reference to the firestone tires and requested reimbursement. The letter only offered reimbursement for tires purchased after march 1, 2003.
The replacement tires for the bridgestone/firestone rapid recall 04t003000 have not been available for 3 months, and dealership doesn't know when they will be available.
Firestone refused to reimburse consumer for a tire purchase which occurred before firestone steelex tire was recalled. Also, it was not a bridgestone/firestone tire.
Prior to receiving steeltex tire recall, consumer replaced all four tires due to air loss. *ph the consumer requested reimbursement.
The consumer received a recall notice (04v14) for replacement of tires. The dealer is refusing to replace the tires at this time. Service manager keith ruohuen. *mr
The consumer took the vehicle to a firestone dealer, who refused to replace the tires with load range e tires. Firestone refused to honor the recall. *ak the consumers claim was denied because the firestone stated the tires were replaced because of normal wear, however the consumer disagreed and stated that was what the letter stated
When driving at undetermined speed right rear tire blew out. This caused the driver to pull off the road. Consumer changed the tire. Firestone, steeltex radial. *ak two incidents of tire blow outs, one on the front left side and the other on the left rear side.
Consumer is requesting reimbursement for the charge of replacement tire equipment. (nar) *mr the model tires on the vehicle were apart of the tire replacement program. (the consumer was told that his vehicle didn't qualify because he did not go to an authorized firestone dealer and have the tire replaced, but the letter stated differently) the vehicle experienced a flat tire on the left rear side while the vehicle was in motion. *sc *jb
Had steeltex r4s tires on my brand new excursion (I bought it with 4,752 miles on it and my tire went at 35,001 miles), rotated and my oil changed june 10, 2002. Noticed slits on the sides of these tires. Ford sent me to firestone. Guy at firestone assured me these tires were safe and I needed to be sure because I was leaving the next morning on a 1500 mile trip to california, with my 3 children. Back to ford, tech didn't trust the tire, placed it on back left of my vehicle. June 13, 02 at 35,001 miles, my tire blew. I got to the quartzite exit in arizona and all of a sudden if felt as though the entire road had changed. Tread separated and slapped the rear left quarter panel , causing damage, and discoloration to my running board. Hp helped me change the tire after calling ford roadside and telling me it would be 2 hours. Took the tire to firestone and fritts ford in riverside, on june 14, 02 told that it definately looked like a defective tire. Went to sam's club and had it replaced with a bf goodrich. Went to kingman, az and on june 20, 02 took vehicle to ford for estimate, per firestone hotline as to what I needed to do about the tire. On june 21, 02, I sent to firestone, documentation (letter, pictures, and estimate) of the tire blow out. In late july/to mid august 2002, a letter to me, was addressed to my parents address after telling firestone that I was on vacation, saying that their determination for my tire was that I was overloaded and underinflated???? I had 3 kids, an ice chest, a wheelchair, and two suitcases and some bedding in my truck. These tires are designed for 3500 lbs per tire..how was I overloaded and underinflated????
Consumer denied reimbursement for replacing firestone tires prior to receiving recall. *ph
Consumer received a recall letter about a month ago regarding firestone satellites a/t tires, lt265/75r16 load range, dealer had not received the forms authorizing the replacement of recalled tires.
Consumer experienced two tire blow outs. (nar) *ph *cb the blowouts occurred on the left side. The same thing occurred on the passenger side where the seam fell apart. *sc the consumer received a letter which stated the tires were recalled.
Complaint about the lack of customer serviced received from bridgestone/firestone call center. *ph consumer seeking reimbursement on tire replacement covered by the manufacturer's safety campaign.
Right rear tire on 2000 ford excursion completely disintegrated. *ph
Consumer previously replaced tires prior to a recall. Manufacturer informed consumer that reimbursement would be in order, if done. Consumer stated that manufacturer refused reimbursement because they could not inspect the tires.
Bridestone dueler a/t d693 lt285/75r16 tlowlps d, article number 298581. Tires purchased 9/18/03. Failure occurred at 6 months, 10,000 miles after purchase. 2000 ford excursion 4wd, diesel. *ak catastrophic blowout on front left drivers side while driving on I-30 in grapevine, texas at 2:00 pm, good conditions, dry, speed 65 MPH. No warning, loud explosion, truck whipped left immediately and slammed into cement highway dividers. Literally on two wheels on top of dividers before coming to a stop over 100 yds away. Children in car. No injuries as were all belted. Entire left side truck damaged, left rear tire damaged. Frame damage. Truck still being repaired. Repairs exceeding 6,000.00 so far. This is the second blowout on these tires I have experienced. The first occurred at 6 or 7 months as well as it happened in july or august and tire was purchased 1/4/02. Tire was replaced as dealer stated it was a defective tire. Is anyone looking into this yet?
While driving, two tires blew out on separate occasions. The sidewalls cracked before the tires blew out.
While driving, the driver side tire blew out. The consumer stated that the tire just shredded. He stated he still had the wheel and what was left of the tire. The consumer took the tire to a firestone dealer, after hearing that there had been a recall on the steeltex tires, he stated that the dealer pretty much kicked him out of the door, stating that his tire was not on recall. Consumer stated that he did not have an accident, because of this sudden blow out, but it was because of the handling of his vehicle, which handled very well. The consumer stated that the tire was a steeltex 265 75/16, and had about 45,000 miles on it. He stated he was told that his tire was not included in the recall.
When driving the vehicle at an undetermined speed, the right rear tire blew. This caused the driver to pull off the road. The consumer changed the tire. The owner stated that," the side walls on all four tires are cracked." firestone all season steel tex. The consumer will provide tire size and dot #.
Consumer changed the tires on the vehicle prior to recall. Currently, consumer would like reimbursement from the manufacturer, who refused to reimburse consumer because the tires were diffrent than those that manufacturer suggested.
My vehicle, a ford excursion, suffered a tread separation. As a result of the separation, the vehicle became involved in a rollover. During the rollover, my wife and I and our two passengers, my son and his wife, received severe injuries.
Consumer stated while driving down on interstate highway right rear tire blew out. Tire shredded completely from the sidewall to the tread. Tire blowout caused vehicle to swerve all over the highway until it was able to come to a stop. Consumer pulled to the side of the highway, and called a tow truck to change the tire. Then, consumer bought a new set of tires. Firestone, steeltex, radial at, lt265/75r16d.
I own a 2000 ford excursion. Original tires were firestone steeltex radial at lt 265/75r 16d. On 6/1/02 my family and I were on I-70 in illinois. We had a blowout of the right rear tire. The tire completely shredded. Steering immediately became difficult. I swerved into the median of I-70 and slowed to a stop. I got out and observed the damage. I located an area dealer who had replacement tires. I did not want to further endanger my family. I had the tires replaced. I took photos of the tires. When we returned home, I contacted ford and firestone about these tires and inquired if they were part of the 2002 tire recall at firestone. I was informed that these tires were not part of the recall and that they were "perfectly safe" to operate on my vehicle. I informed them that they should investigate these tires too because of my recent accident. They offered to sell me new firestone tires which I declined. Now, it is apparent that these tires were also defective and firestone has begun another recall of these tires. I then contacted firestone. I related the account of the incident and gave them the data on my tires. They stated that these tires were part of the recall and they started to give me information on how to have the tires replaced and to be reimbursed. When I told them that I obviously had to replace the tires back in june of 2002, they informed me that their recall and reimbursement plan only covered tires that were replaced after march of 2003. I replaced my tires too "early" to be involved in this recall! Given no other recourse, I am now filing this complaint. How can firestone not reimburse me for tires that were obviously defective? They endangered the safety of my family and caused me to replace the tires long before their service life. Now they tell me that I replaced them too early? Please let me know what other avenues might be available to get firestone to take responsibility for their defective tires and reimburse me for the cost of new tires.
Consumer stated that firestone tires separated and flapped before consumer had to purchase another tire. Since the tire was replaced before march, 2003 firestone will not honor consumer's request for a replacement.
Replacement of firestone tires initiated by recall of 2/26/04. I replaced these tires in 2001 at 17,200 miles because of safety concerns. At that time there were many complaints to the federal safety agency and shortly thereafter an investigation was open. Ford now uses e rated tires on the excursion which run at higher tire pressure. Once again ford did not outfit the vehicle with a proper tire for the weight of the vehicle, rather opting for a smoother ride of a d rated tire. They were doing this because the front springs were also inadequate for a good ride. The used e rated tires on the f250 and f 350 from which the excursion is based.
Replacement of firestone tires initiated by recall of 2/26/04. Having replaced these tires in 2001 at 21,622 miles because of safety concerns, I am now ineligible for reimbursement because of having done so. Rather, it seems, I should have waited until the tires had malfunctioned and then, if I had survived, filed for reimbursement. Such perverse logic by firestone should be overturned and I call on the federal safety agency to have firestone reverse its position.
Left front tire blew while the consumer while driving on the highway. *ph the consumer contacted the manufacturer and requested reimbursement. The manufacturer refused reimbursement indicating that the tire had a rupture prior to the blowout.
While driving 65 MPH, the right rear tire exploded. The driver was able to pull over to the shoulder and call for road side assistance. Firstone #lt265/75r16 steel belt #at please fill in additional information.
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