The transmission shifting is dangerous. It’s shifting hard, missing gears and when trying to accelerate the engine just rev’s and then slams into gear. It also skips. It’s not even safe to pull out into traffic. I have had it in at a Ford dealership 3 times and it has only gotten worse! I don’t know what else to do as the dealership acts like they have not seen this before and aren’t sure how to fix it.
2019 Ford Expedition transmission complaints
Page 8 of 9: complaints 191 to 220 of 224, newest first, as owners wrote them.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Momentary Neutral-Out Condition In Drive The vehicle has exhibited issues that correspond to other Ford vehicles that share the 10-speed transmission. This includes slipping, jerking, and loss of power to put it simply. A main issue that I wanted to point out is that it has a Momentary Neutral-Out Condition In Drive which means that the vehicle shifts into neutral when driving, thus resulting in a loss of power, suddenly. Consequently, this posses a major safety risk in all roads. There has been no accident that resulted from this. However, this requires a replacement of transmission which is a recall for the F150 but not the Expedition despite it having the same transmission and issues. This issue began around Christmas of 2022.
"SHIFT SYSTEM FAULT" warning comes on dash with a wrench code. This is on my 2019 Ford Expedition Max, with 77000 miles on it. This warning comes when vehicle has been driven and since put in park, then put back into gear. If vehicle is shut off and turned back on code has cleared. Recently also got a "powertrain malfunction" code where then a driver mode became unavailable.
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 30 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that it was as if the vehicle was stuck in second or third gear. The contact stated that when the transmission attempted to shift to the next gear, the engine revved loudly, and the vehicle jolted into gear. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had gradually become constant. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had rebuilt the transmission previously. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000.
I had a complete transmission replacement 3 weeks ago and as I was driving down a grade, the car started smoking. I immediately took it back to dealership that had just replaced the transmission. They stated that the new transmission was "factory overfilled" that caused the smoking. They called Ford and now I am on my 3rd transmission. It was covered under the warranty of the transmission I paid 3 weeks ago. This was very scary as we were traveling as a family when the car started smoking. Our car could have started on fire.
The transmission in my 2019 Ford Expedition is slipping and having drastic gear changes. Other people with the 10R80 transmission are having similar issues. This car is unsafe to drive.
Hard shifting, getting stuck in high gears while stopped. Vehicle is only at 75,000 miles. Ford service says transmission needs to be replaced and it's extremely expensive.
Transmission shifts really hard , will not go into gear, and downshifts unexpectedly. Dealership said if they cannot make it happen on test drive nothing they can do. Ongoing problem with thousands of vehicles. 10 speed Transmission is the problem.
Our 2019 Ford Expedition MAX (75k miles), has a transmission that disengages while driving (wrench light on; powertrain system failure limp mode; incorrect 4th gear ratio error code). A mechanic diagnosed it as an inner sleeve of the C-D-F drum moving out of position needing a full rebuild or new transmission. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip/grind gears, rev up, or lose power completely. This has put my family in danger on the road. The car is dangerous when attempting to pull onto roads with moving traffic. It is concerning that Ford has not issued a recall.
My 2019 Ford Expedition Max- Limited: Shifting was starting to get rough and car was jerking between gears. It was unsafe as it would not speed up in the highway and it would jerk all of a sudden. Transmission failed at 88K miles. I had to pay over 8K at the Ford Dealership to get a whole new transmission placed after various attempts to deal with issue failed. Ford Company could care less about their faulty transmissions. No warning lights ever came on other than the harsh shifting that suddenly started within a week's time.
The transmission randomly switches gears, both down and up. At times, the car will just downshift and appears to lose power. Especially when attempting to pass other vehicles. This can be a dangerous situation, and has been. It also has caused a near accident on a snow covered road by 'taking off' in a high gear which caused the card to slide into the oncoming lane twice. I have taken this car to the dealership service department 4 times, they say there are no codes or recalls and just reset the computer to have it relearn my driving habits.
Vehicle has harsh shifting mainly gear 3-5 almost like being brake checked. The vehicle revs to 4000 rpm and won’t accelerate then slaws into gear causing the car to lurch forward and illuminate wrench symbol. Latest issue is car accelerates on it’s on and almost drove it on a drainage ditch pulling in my driveway.
Our 2019 Ford Expedition MAX (50k miles on it), has a transmission that disengages while driving. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip gears, or lose power completely. This has put my family (pregnant wife and two children under 4) in extreme danger on the road. In one incident her only available course of action was to attempt to coast off the road while in the midst of moving traffic with speeds in excess of 50+ miles per hour around her. The car is dangerous, attempting to pull onto roads with moving traffic, is now extremely worrying. It is unconscionable that this vehicle issue has not resulted in a recall.
The vehicle has problem when shifting gears, and complete loss of power occurs. When trying to enter a road or cross a street, the vehicle can start to move then lose power in the middle of an intersection or lane. A loud clicking can also be heard after power is lost.
The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was a vibration in the front differential. The contact stated that the vehicle felt like it was being driven in 4-WD however, the vehicle was in 2-WD. There were no warning lights illuminated. On another occasion, while driving approximately 30-35 MPH, there was a vibration and shimmy in the steering wheel. The vehicle was taken to the local dealer in July 2021 where it was diagnosed and determined that the failure was due to the front differential. The vehicle was repaired but the failure recurred. The manufacturer was contacted, and the contact was referred to the federal safety agency Hotline. The failure mileage was approximately 47,000.
The Ford series of Trucks/SUVs from 2018-2022 are equipped with an Automatic Start/Stop feature which turns off the engine when the brake is depressed, and the engine is idling. On 4 occasions in the last month, when releasing the brake to start accelerating from a stop, the vehicle's engine has completely stalled/turned off disabling the vehicle and requiring the vehicle to be shifted in to park, restarted, and then attempted to drive. This causes an obvious safety risk if turning in front of traffic, vehicles behind you moving, etc.. When researching this online there are multiple complaints on this issue, specifically for the F-150 which uses the same components. Ford will not admit there is an issue and refuses to respond to owner complaints on this obvious safety risk. I would ask that the federal safety agency looks further into this issue and the risk to consumers.
Transmission failure 4 occurrences after dealer repair under warranty. The transmission issues are very well documented and dealer has returned vehicle to parent with kids in vehicle..within 20 miles vehicle stooped on I-40 traffic endangering lives 3rd failure. Returned vehicle to dealer and when told vehicle was ready it made 15 miles prior to overheating and ceasing to accelerate out of traffic endangering lives. These are the last 2 times vehicle was returned. 2 prior when we were told the vehicle was ok and loss of acceleration, grinding, jerking were normal. Vehicle currently at dealer. Communication with Ford with little assistance. Prior to these failures were cam phasers with 4 similar failures and almost burned my garage down. This vehicle and many others are not safe and should be addressed.
The vehicle started to rough shift. Then it started to not shift into gear, and the engine will rev as if in neutral instead of in gear. This has resulted in abrupt loss of power and the vehicle actually shutting down completely requiring restart. I called my Ford dealer (Columbia, TN) when it started shifting rough. They told me it was 2mos out for transmission issues. I called another Ford dealer in Franklin, TN whom also said months before they could see it. They referred me to a local transmission shop. That shop Coleman transmission, said these transmission in 2018&2019 are notorious for failing and were redesigned by 2020, that he had many just like mine awaiting rebuild. So I started researching, and I’m not alone, and many have had this exact same extremely dangerous situation of losing power, and car shutting down repeatedly.
In April 2021 while driving, the car abruptly when into low power mode. I drove it straight to ford. They pulled the codes and said there was nothing wrong. Ever since then, the car will randomly make a grinding sound, lose power, a wrench flashes and then it goes back to normal. It has done with several times on the freeway upon acceleration. The dealerships cannot replicate.
On multiple occasions while driving at freeway speeds, there have been sudden episodes of power loss and rapid loss of speed associated with harsh transmission downshifts. These events sometimes occurred on slight uphill grades and also on flat highway. At other times, the transmission will fail to shift into higher gear and seem to slip, resulting in loss of speed. A warning indicator appeared on the last occasion (8/27/22) with a wrench icon, and the FordPass app told me to have vehicle serviced. Vehicle is at dealer now.
The contact owns a 2019 Ford Expedition. The contact stated upon starting the vehicle, the engine emitted abnormal loud rattling sounds. There was no warning light illuminated. The contact stated while driving 60 MPH, the vehicle would not shift from first gear to the other gears automatically. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that the Transmission Control Module (TCM) needed to be reprogrammed; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency for assistance. The contact referenced Ford Customer Satisfaction Program Numbers: 21B10 21N03 and 21N08. The failure mileage was approximately 29,000.
The 2019 Expedition 10 Speed Transmission went into neutral during acceleration from third gear, skipped 4th and finally reengaged in 5th with a huge jolt. This happened a second time after leaving the next stop sign. During the neutral period ( approx. 3 or 4 seconds) engine RPM's increased dramatically with loss of forward motion and speed. My reaction was to remove my foot from the gas pedal before the engine red-lined. This issue could have caused vehicles behind to rear end our 2019 Ford Expedition. The transmission was at full temperature as the expedition had been driven for approx. 30 minutes prior to the issues. We then parked the expedition for about an hour and then started the drive home and the neutral issue occurred once again. The transmission hard shifting issues were first noticed in March/April 2022 had been reprogramed in June, 2022 which didn't resolve the problem. It was then serviced late July 2022 by rebuilding a control module(?). We were told to drive the vehicle for a couple of weeks while the transmission learned how we drive and everything would return to normal. Currently have returned the Expedition to the dealer as this is a serious safety issue. Hard shifting or even jumping a gear with a jolt isn't going be a danger, but losing power and control of the Expedition could have caused an accident and possible injury to us and others.
The first incident I was travelling on the highway at approx 60-70 mph and attempting to overtake a slower car by switching lanes. As I changed lanes and hit the gas, my Expedition became stuck between gears and lost power until I let off the accelerator and the rpm's came down. This happened on several occasions with similar circumstances. The other times it's been stuck between gears are typically when I am turning left. The loss of power and basically being in neutral while on the highway or turning left is a specific safety hazard that needs prompt attention. I am dropping it off at the dealership tomorrow and I'm sure they will be "unable to recreate the problem" and I'll have to wait until the recall for it to be fixed.
The ecoboost 3.5 engine has a common issue with the cam phasers. My vehicle has had oil changes done, every 9,000 miles and now needs the cam phasers to be replaces. It has 83,000 miles. I believe this is a known defect that Ford is trying to remedy with customer satisfaction campaigns, rather than a recall. Had the 21b10 tsb performed and which is a requirement and the car shudders and the transmission shifts poorly. Also, the driver's side seat best will not retract fully.
My vehicle started jumping gears. It felt like I was manually changed gear.
•Vechicle is a lemon car by definition and needs to be replaced due to safety issues and the amount of calls in the short duration I have had it in my position •My family and I have been leveraging other family vechicle along side putting the car dormant as much as we can to avoid further mechanical issues which is not acceptable •The request to ask for 4 to 6 weeks on a car repair without loaner is unacceptable as the loan payments are still due by me to the lender and are unable to utilize the car in any capacity •The issue has been open for about 10 months since reporting with NO resolution - unacceptable •Dealership purposely delayed and provided incorrect information and allowed the warranty period to expire as it would provide revenue of service to the business (recalls are free) Please see the attachment for a detailed timeline and supporting documents
The contact owns a 2019 Ford Expedition. The contact stated a rattling sound was heard coming from the engine compartment after starting the vehicle. The contact stated no warning lights were illuminated. The independent mechanic was called and stated that the failure was related to the cam phaser, which needed replacement. The independent mechanic stated that the part was on backorder. The vehicle was taken to the dealer and the contact was informed of a recall which the vehicle was included in regarding the cam phaser. The contact stated she received notice of the customer satisfaction program for the cam phaser however, the part was on backorder. The contact was advised of a PCM upgrade to correct the issue however, the failure continued. The manufacturer was made aware of the failure and was advised to contact the federal safety agency for assistance. The customer service representative at Ford looked up the VIN and told the contact to call the federal safety agency as there was nothing they could do. The failure mileage was 67,000. Local Ford dealer informed consumer this was a recall and they could fix it. Two week later, consumer got the recall in the mail. But by this time, consumer was well over the 70,000 mile marker, so it was going to cost her a prorated price to get it fixed. I was almost at the 80,000 mile marker by the time it was fixed.
Event occurs when vehicle is warmed up - transmission fluid temp > 205 and more likely to occur going uphill or on a slight incline on highway with a speed above 55 MPH. When accelerating quickly or aggressively, the 10 speed transmission fails. I push down on the gas pedal while in the 10 gear. It seems like it is stuck in neutral, the engine rev's to the red line if I leave my foot on the pedal, the vehicle looses speed and eventually finds a gear between 2 and 6 and transmission re-engages. The vehicle will rev to the red line before finding a gear. This has created multiple dangerous situations in which a vehicular accident almost occurred due to the immediate loss of speed in highway traffic situations. The vehicle went from 83 MPH to 55 in seconds before the transmission re-engages. I have take the car to the dealership twice and they can not recreate the issue in order to fix despite submitting numerous videos of the separate times in which the event occurs. Videos on 2/3/2021, 2/11/2021, 4/1/2021
Ford is aware of a design defect that causes the vct system to wear out within a short amount of time in brand new expeditions. When the vct system wears out, the vehicle immediately transitions into "limp mode" , which causes the vehicle to immediately (unsafely) decelerate to a speed of 15mph (or less on hills), creating dangerous situations, particularly on highways and when towing. We purchased our expedition in march 2019, brand new. We purchased the vehicle with the heavy duty tow package, which provides towing up to 9,300lbs. Within a few months, the vehicle began making a loud rattle at start up, lasting a few seconds. We diligently serviced the vehicle only at ford dealerships, who routinely said the rattle was "fine" or "within spec." on 9/1/2020, while towing our airstream trailer (~7,000 lbs) on interstate highway 86 through windsor, ny, the vehicle threw on the "wrench light" and rapidly decelerated from 55mph to 10mph. We were at the bottom of a long incline, in moderately heavy traffic (65mph). There was an insufficient shoulder to stop with our trailer, so we very slowly crept for miles to the nearest exit. The closest ford dealerships refused to look at it. It was eventually towed to oneonta ford. Despite knowing of tsb 20-2315 (and its predecessors), ford claimed that the vehicle was "fine" and likely just suffered a bad oil change. After spending 12 days with our vehicle, they returned it, performing only an oil change. The rattle remained and ford claimed there was nothing they could do. On 10/9/2020, the very next time we attempted to tow, on county highway 2, the vehicle again, abruptly went from 55 to10mph on a long, slow incline in moderate traffic. We turned around (with the trailer) on a 2 lane road. The vehicle was towed back to ford, who reluctantly (after weeks) replaced the vct system per tsb 20-2315.
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