As I drove down the road my sunroof exploded, glass flew everywhere and scratched the top of vehicle
2024 Ford Expedition: sunroof shattered
8 of the 80 complaints about the 2024 Ford Expedition describe sunroof shattered.
- owner complaints
- 8
- of this car's complaints
- 10%
- recalls
- 1
Sunroof shattered by model year
What owners say
The rear portion of the panoramic moonroof shattered spontaneously while the vehicle was being operated, without any impact or external cause.
On Monday, January 12, I was driving down the highway with 2 of my coworkers, when all of a sudden there was a loud pop and glass shattered. My sunroof had exploded. It was a sunny clear day, there were no vehicles in front of us and we were not going under an overpass. We pulled over to take pictures and drove the vehicle straight to Ford. We have since read that this type of incident has occurred before with multiple other Expeditions.
Vehicle was driving approximately 65 miles per hour on interstate. Upon crossing a bridge the sunroof exploded sending glass flying inside the vehicle. The vehicle was equipped with a dash camera which also captured audio. No external object struck the vehicle. Two children and an adult in the vehicle were struck with flying glass. The video has been saved and can be provided in addition to the pictures.
I was driving on the I95 and just passed the McHenry tunnel when out of nothing I heared a loud bang and my moon roof spontaneously shattered into pieces. Nothing hit it and after inspection there was also no other damage on the car but the rear part of the moonroof that was completely shattered.
Sunroof exploded while driving down the road.
On 1/7/25, I took my (less than 4 month old) Ford Expedition to Midwest Ford to have the oil changed and to have a rattle in the roof examined. I was told they had time for the oil change, but I'd have to make an appointment for the rattle and they were about 2 weeks out on appointments. In the meantime, I was on a 3 hour road trip, and approximately 10 minutes before arriving at my destination, the sunroof glass shattered. Because it had a rattle, I had the interior cover closed to prevent listening to the loud rattle. Had I not had it closed, that glass would have shattered on myself and my children while driving 60+ mph. This happened on [XXX], at approximately [XXX]. I have photo evidence upon arriving at home and inspecting the damage. My safety and the safety of my children was definitely put at risk. Had the interior not been closed, the explosion/shattering could have easily caused a wreck. When hearing the noise, I ducked, initially thinking something outside the vehicle had exploded. It wasn't until I heard/felt the air coming through that I realized it was the sunroof. I took the vehicle in first thing Monday morning to be examined by Midwest Ford. The service manager informed me that I couldn't prove nothing hit the vehicle so it probably wouldn't be covered. He refused to acknowledge that I had brought it in for a rattle and felt something was not right. His "claim" is that Ford denied the warranty claim because I couldn't prove something didn't hit the glass and cause it to shatter. We were on a 2 lane highway with no vehicles nearby and no outside weather conditions that would have initiated the shatter. No warning messages were present, other than the rattle that was clearly present. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Related recalls
Structure: interior panels: center console
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.
- Risk
- Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.
- Remedy
- Dealers will inspect and replace the center consoles as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 16, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 26S38. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on June 10, 2026.
Recall number 26V368000 · Recall details
Questions about the 2024 Ford Expedition sunroof shattered
Is sunroof shattered a common problem on the 2024 Ford Expedition?
8 of 80 owner complaints about the 2024 Ford Expedition (10%) mention sunroof shattered. The model year with the most reports is 2020.
Is there a recall or service bulletin for this on the 2024 Ford Expedition?
There is 1 recall and 0 service bulletins for the same area of the car. Check them below with your VIN.
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