The contact owns a 2020 Ford Expedition. The contact stated that while driving approximately 50 MPH, there was an abnormally loud sound and the sun/moon roof glass shattered overhead. At the time of the failure, the contact did not know that the sound was associated with panoramic moonroof and believed there was a blowout of a tire. Upon inspection, it was discovered that the sun/moon roof glass had shattered. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
2020 Ford Expedition: sunroof shattered
9 of the 430 complaints about the 2020 Ford Expedition describe sunroof shattered.
- owner complaints
- 9
- of this car's complaints
- 2%
- recalls
- 1
Is there a fix? There is 1 recall and 3 service bulletins for this area of the car. See below
Sunroof shattered by model year
What owners say
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the sunroof fractured. The contact stated that there was no impact on the sunroof. In addition, the contact stated that the sunroof glass had exploded outward. The contact stated that had the sunroof had exploded from the inside, the shattered glass pieces would have fallen onto the contact's wife, who was seated in the front passenger's seat. The contact stated that as the owner of the vehicle, the sunroof had never been opened. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that the vehicle was scheduled for a sunroof replacement on the following day. In addition, the contact stated that, according to the internet forum, it was a known failure with similar vehicles. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000. The VIN was unavailable.
Panoramic moonroof suddenly exploded in a car wash during the high pressure air drying. Thankfully the sunshade was closed and my 3 children sitting in the middle row were not sprayed or hit with the shattered glass, water or air from the car wash and were not seriously injured. Ford clearly knows there is a problem, and I’ve watched numerous news stories about exploding moonroofs and I want to know if the federal safety agency will re- investigate this known problem and huge safety risk.
I was driving my Expedition and the sunroof exploded out of nowhere. I had the screen closed so no one was injured.
Panoramic moon roof exploded without warning. No debris or objects hit roof. Glass fell into vehicle from above. Ford denying any manufacturing wrong doing. Glass could have cut or injured children sitting in car seats below.
While driving down the highway I heard a pop in my vehicle and realized my sunroof had burst. Glass separated and flew into my car and cut myself and my 4 small children. No warning lights were on in my vehicle at this time. When brought to the dealership for repair, the repair shop reported that this will happen with these vehicles and to pursue reimbursement with Ford. Unfortunately, Ford reports that vehicle is not under warranty and the repairs won’t be covered.
The MOONROOF EXPLODED- PLEASE come look at it before this kills someone!!!!!! Had the curtain been open the glass would have gone all over my children, it also poses danger to those that might be driving behind/around you should the glass fly into their vehicle/passerby's. It appears this has been a issue but a recall has yet to be issued which is mind blowing to me- as these vehicles often are hauling large families posing a huge safety risk. There were NO WARNINGS!!!!!!!!!!!! GLASS EVERYWHERE_ ADDRESS this before someone gets killed!!
While driving on a clear day on the interstate (no other cars around me) the rear portion of the vista panoramic sunroof exploded, sending glass everywhere.
2020 ford expedition. Consumer writes in regards to panoramic moon roof exploding while driving. *ld
Service bulletins that may apply
Related recalls
Structure: interior panels: center console
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.
- Risk
- Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.
- Remedy
- Dealers will inspect and replace the center consoles as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 16, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 26S38. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on June 10, 2026.
Recall number 26V368000 · Recall details
Questions about the 2020 Ford Expedition sunroof shattered
Is sunroof shattered a common problem on the 2020 Ford Expedition?
9 of 430 owner complaints about the 2020 Ford Expedition (2%) mention sunroof shattered. The model year with the most reports is 2020.
Is there a recall or service bulletin for this on the 2020 Ford Expedition?
There is 1 recall and 3 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Ford Expedition
Harsh shifting 70Jerking 61Loss of power 58Slipping 47Transmission failure 42Hesitation 29Stalling 23Won't shift 20Seat belt 19Check engine light 15Backup camera 14Shudder 12Grinding brakes 11Collision warning 9Fire or smoke 8Screen failure 6Headlights 5Overheating 5Warning lights 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2020 Ford Expedition?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history