The rear back hatch cracked.
2002 Ford Explorer body complaints
Page 3 of 17: complaints 41 to 70 of 486, newest first, as owners wrote them.
The 2002 ford explorer has a design flaw such that the rear panel cracks. When moisture gets in it causes electrical problems. The six problems experiences on this explorer are as follows: 1) false "door ajar" indicator 2) rear window wiper no longer worked 3) dead battery 4) back-up warning signals no longer work 5) rear window can no longer open 6) brake lights won't turn off even after the engine is turned off. We had to disconnect the battery and take it to the dealership the next day.
The liftgate hinge fractured allowing the glass to fall nearly breaking my hand. This hinge was recalled by the federal safety agency campaign id number 04v442000 / ford recall no. 04s20. In contacting customer service tonight on a ford transmission issue, I discovered the previous hinge recall and they indicated that hinge had been replace once in 2004 and it was my bad luck that it failed a second time. They would make no restitution for the failed part. It is unconscionable that they would have the same issue as a previous recall and not correct the issue again. It is clearly a serious safety hazard they should address, reimburse me for the part I purchased through ford and replace the other hinge before it also fails and hurts someone.
The hinges on the back hatch are breaking. I have contacted ford on several occasions and they state this was already fixed once under recall. Therefore, I will have to pay to have it fixed again. If the safety recall was completed properly, I do not think it should be failing again; therefore, I believe they did not fix it properly the first time and since it was a recall, I feel they should have to fix it again. This will be a serious issue if the window completely breaks off. Please advise.
Car leaking unknown fluids .. There are outstanding recalls on my vehicle. Recall id 09509.
Tl* the contact owns a 2002 ford explorer. The contact stated that the panel under the hatch fractured and allowed water to penetrate the vehicle. The water then made contact with the electrical components. The vehicle was taken to a private dealer where it was found that the panel needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was contacted about the failure. The failure mileage was 50,000.
The interior lights occasionally flicker when all doors are shut securely. Also the door ajar light will flicker at times as well. The alarm goes off for no reason and usually it is in the middle of the night and I am pretty sure it is related to the door ajar malfunction. There is no way to disable the factory alarm so I have had to leave my car unlocked at night just to keep it from going off and waking up the neighbors. Also we have a crack on the lift gate just below the rear window. You can see this is a common issue by looking at other explorers around town. I have really enjoyed the explorer up until now but it does bother me that these two issues are very common yet ford won't issue a recall to fix these issues.
Tl* the contact owns a 2002 ford explorer. The contact stated that the lift gate window was shattered on the ground. The vehicle was taken to the dealer. After diagnosis they advised him that the hinges fractured and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was 140,738. The current mileage was approximately 149,229.
Rear panel below window cracked from cold while sitting in driveway.
The back door is cracked between the windows the the latch. This morning the latch stopped working and I can't keep the rear latch closed.
We opened the rear window to get something out of the trunk, lifted the window and the window exploded and crashed on my husband's head. It seems as if the hydrolics failed on each side of the rear window. Glass just shattered and was everywhere. My husband's hands were cut and his head was banged up.
Tl* the contact owns a 2002 ford explorer. The contact stated that there was an extended crack on the liftgate exterior panel. The defect became progressively worse over a period of time. The manufacturer was notified of the problem. The vehicle had not been repaired. The failure mileage was unavailable.
Tl* the contact owns a 2002 ford explorer. The contact stated that while driving at various speeds, the driver's side and front passenger side doors would swing open sporadically and without warning. The vehicle was not inspected by a dealer or an independent mechanic. The manufacturer was later contacted and advised her to schedule an appointment with the dealer for inspection and possible repairs. The failure mileage was approximately 105,000. The current mileage was approximately 105,500.
Tl* the contact owns a 2002 ford explorer. The contact stated that while driving at approximate 10mph the contact heard a grinding noise. The contact inspected the vehicle and noticed that the body mounts were deteriorating between the frame. The vehicle was not taken to a dealer for diagnostic testing. The vehicle was not repaired. The appoximate failure mileage was 141,000.
About a year after I purchased my explorer ltd, the rear logo panel started coming loose. I used special adhesive to attach it, but it just wouldn't stick. I tried pulling it off, but it wouldn't budge on the other side, so I tried a different adhesive. It stuck for a while, but as I was going down a busy street, it flew off almost hitting the car behind me. This very easily could have caused an accident and serious injury.
None of the windows will work, they were operating properly and just quit. This vehicle is unsafe to drive, in an emergency, (such as a crash). The occupants of the vehicle could become trapped in the vehicle because the windows would not operate. If a fire occurred the results could be tragic. Ford is aware of this problem along with several other problems on this vehicle. Yet they choose not to repair or replace any of the known defective components. My vehicle has a lot of miles on it, but this problem along with other problems on this vehicle happens on lower mileage vehicles also.
Tl* the contact owns a 2002 ford explorer. The contact noticed that two cracks developed under the hatch. The contact stated that the failure was caused by extremely cold weather. The dealer was contacted and they stated to the contact that the failure was not a safety issue. The vehicle was not repaired. The contact stated that they did not feel safe driving the vehicle. The failure mileage was 130,000 and the current mileage was 170,000.
The rear hinges gave way, and the back half glass exploded.
The trunk of my vehicle has developed a sizable crack in the rear panel only through normal use. I have seen this on a number of other similar vehicles and know it is not only me with this problem.
Tl* the contact owns a 2002 ford explorer. While the vehicle was parked the contact noticed the rear lift gate and window would not engage properly and it would also wobble. The electronic power door locks would not work because they would detect the lift gate was not closed engaging and a warning sound activated. The vehicle was not taken to the dealer for a diagnostic test. There was a recall under the federal safety agency campaign id number: 04v442000 (structure:body:hatchback/liftgate:hinge and attachments) that may be related to the failure; however, the dealer stated the VIN was not included in the recall. The approximate failure mileage was 65,000.
Tl* the contact owns a 2002 ford explorer. The contact stated that the liftgate glass shattered without warning. The contact received notification of the federal safety agency campaign id number: 04v442000 (structure: body: hatchback/liftgate: hinge and attachments) and the vehicle was taken to the dealer for repairs. One year later, the contact noticed a fracture through the middle of the liftgate and the liftgate would not close properly. The dealer was contacted and they advised him that were only mandated to repair the failure under the recall once. The vehicle was not repaired. The failure mileage was approximately 135,000. The VIN was unavailable.
Vertical crack rear life window assembly near 2002 ford explorer logo. Vertical crack goes between window glass and bottom of lift window. I feel the whole rear window glass will fail on the highway and seriously effect other drivers with the hail of glass. Recall of hinges had been completed right after original new purchase.
Tl*the contact owns a 2002 ford explorer. The contact stated that the rear liftgate panel was ajar when the pistons failed, causing the liftgate to slam shut and shatter the rear window glass. The vehicle was taken to the dealer who advised that the pistons were not covered under warranty nor was there a recall for the failure therefore; the contact would be liable for the $700 in repairs. The manufacturer was not contacted. The VIN was unavailable. The failure mileage was 156,000.
Vertical crack in hatch of 2002 ford explorer. I look at other explorers in the same time pereiod and they all have the exact same crack!!
Tl* the contact owns a 2002 ford explorer. The contact stated that the rear hatch was fractured. The vehicle was taken to the dealer who advised that the vehicle could be repaired but he could not guarantee that the failure would not recur. The manufacturer was contacted who offered no assistance. The failure mileage was 30,000 and the current mileage was 110,000.
The back panel below the rear window has cracked.
Tl*the contact owns a 2002 ford explorer. The contact noticed that the lift gate panel was cracked. The manufacturer was aware of the failure; however, informed the contact that there were no related recalls and offered no additional assistance. The vehicle was taken to a private mechanic who informed the contact that the entire lift gate needed to be replaced. The current and failure mileages were 154,000.
Ford explorer cracked rear panel.
I have 2 issues with my 2002 ford explorer..the first issue is with the transmission. I bought this last year and took it back to where I bought it 2 days later and they had the transmission shop they deal with look at it and was told there's nothing wrong. When I go to put it in drive or reverse the vehicle wont move. Once I start driving the transmission keeps slipping and when stopped at red light or stop sign I have to be very cautious because it wont go and wants to drift backwards and wants to stall and I don't want to cause an accident by drifting into someone. I have to deal with this everyday and it's getting old now. The second issue is the rear hatch/door.. Today I took notice that there is a crack right under the window where the rear ford emblem is located.
Tl*the contact owns a 2002 ford explorer. The vehicle was parked when the contact noticed a large crack on the rear lift gate. The crack was located directly under the rear lift gate window. The vehicle was not taken to the dealer to have the failure diagnosed. The vehicle was not repaired. The failure and current mileages were 60,000.
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