Last summer (july 2002) during a military move from ga to az I noticed that my windshield had a large piece of glass missing on the outter right edge that you could not see until you actually got right up on the windshield. Part of it was visible to and part of it was hidden behind the rubber seal that is around the windshield. This windshield was actually installed with this piece missing from it when the vehicle was built and sent to the dealership. Also, the rear glass hatch, gas shock twisted from its original position and caused the window to be off center by about an inch or more. After fixing it three times it had to be replaced. Both of these problems (the windshield and the gas shock) have been fixed by my local dealership and thus far have held up. There are numerous other complaints that I have on my vehicle that include the elecrical system not functioning properly. When you turn the truck on sometimes all the dashboard lights stay on as well as the interior lights and you have to shut the truck down and back on several times in order for them to go out. The truck will sometimes stall at take off or will lurch while shifiting into a higher gear and has totally shut down while driving down the road on a few occasions. The trim paint on the doors, both front and passenger has faded there are rusted spots in the paint on the top of the vehicle, and the hood has a very bad orange peel effect on it with grit in the paint. The left rear speaker has busted and the panel on the rear hatch below has broken loose as well as one of the plastic bracket covers on the back of the passenger seats. Pe04045.pco
2002 Ford Explorer body complaints
Page 17 of 17: complaints 461 to 486 of 486, newest first, as owners wrote them.
The federal safety agency#14956-01-f-061-000 lift gate glass bracket rotation of the bracket could potentially cause the lift cylinders to detach from the glass: consumer states has the same problem. Dealer has been notified provide further information. Ts pe04045.pco
For the second time in five months, our explorer back window has exploded, propelling the window and frame outwards, cutting my husbands arm and shattering glass all over him and our driveway. He was attempting to close the tailgate, but was just lowering it, when it flew out. The second time it happened, my daughter was raising the window, and the frameand window flew out, and hit her in the shoulder, spraying glass all over her and imbedding it in the garage wall. This time they replaced the back window with a completely re-designed window. We told them that we didn't want the vehicle, because we were afraid of future injuries and were actually afraid to use it again. The dealership told us it was fords problem, not theirs, and so we contacted ford. A representative promised to get back with us after taking the information, but it has been over a week now, and we have not been contacted. I hope you can help us resolve this matter. Should there have been a recall? Dt pe04045.pco
Rear liftgate window exploded in consumer's face. Cause of explosion is unknown. Please provide any further information.*ak pe04045.pco
My 2002 ford explorer was parked in an parking lot. Returning to my vehicle I attempted to place my items in the back section of the SUV. When the hatchback glass was opened the left hydraulic lift shattered the rear glass. The glass flew to the front seat and 3 car lenghts over in the parking lot. I have taken my ford explorer back to the dealer for repair. The rear panel was replaced after a month of waiting. But we are not fully satisfied with the repair. Ford is sending replacement parts that have a buldge in the bottom panels. So we are on our second door and still waiting for a new part. It is funny how you can buy a vehicle that looks perfect but when you get replacement parts you get less than perfect. Makes me wonder if they are really ford parts. The problem we are having now is not a safety hazard, but it is a value problem if we sell or trade in this SUV. We are very disappointed that after buying the vehicle we where never told of the recall. This problem was recalled in april of 2001.*ak pe04045.pco
While opening the rear top hatchback, the rear window exploded in my wife's face while my 4 year old sat in the rear seat. My wife received minor scratches from the flying glass. My son was shaken but not injured as the shattered glass flew appx 15 feet outward and to the left and right. Since the bottom panel of the top half of the rear gate is only attached to the car by the glass and the defogger cable, this four foot by six inch metal panel slammed to the ground just missing my wife's legs. I was in the house at the time and heard what sounded like a small explosion when it burst. It was terribly frightening to my wife and son. I brought the car to the dealer who at first told me that it was not a warranty issue and I should go to a glass repair shop. I refused and asked them to fix it and inpect the work. They told me they had "only" three or so reported incidents of breakage in past year and that the previous recall notices I received for the rear window had nothing to do with what happened. They said my car was fine after it was checked for the recall notice two previuos times prior to this incident. I am waiting for the car to be repaired.*ak pe04045.pco
While parked with rear window of liftgate raised for about 30 minutes, it was shattered. Occupant did get cut by pieces flying of glass. Temperature that day was about 70 degrees. A witness saw the incident, and told the other party that the young lady didn't do anything to cause this. Glass/assembly is being ordered and glass has been modified. A ford dealership told her that they have never heard of an incident like this. Please describe details. *ak pe04045.pco
Main computer module malfunctions, causing other major components, such as transmission/ power window, and doors not to work.
Mounting bracket on glass liftgate became detached from strut-lift mechanism joint upon reaching maximum extension causing glass to fall onto my head. Reported to dealer but not repaired/replaced due to parts n/a. Often have difficulty turning ignition switch after inserting either of the factory keys. It requires a "jiggling" motion to engage and turn ignition. Pe04045.pco
While opening manual tailgate window glass exploded, glass was thrown inside vehicle with such force that interior panels were scratched. Please provide additional information.*ak re-eval to be valid since pe opening_pco pe04045_pco
Consumer states attempted to open liftgate to unload groceries when the liftgate blew out crashing on the top of the roof of the truck, shattering the glass to the liftgate window. Vehcle has been shop for 14 days. Body roof was badly damaged. *tt pe04045.pco
Consumer states there is a squeaking noise originating possibly from the suspension when driving over speed bumps or uneven road surfaces at highway speeds especially during windy conditions. Also there is vibration occurring in the front end of the vehicle at 55 - 60 MPH. The vibration can also be felt from under the seat with the windows rolled up.
Collapse of tailgate window/structure onto my head while I was in the process of removing groceries from the vehicle. I have suffered cervical injuries as a result. *ak pe04045.pco
The rear window piston shattered the glass in back of SUV. My passengers standing by were hit with flying glass. Superficial cuts only. The date of this incident was august 8th. I'm writing this on september 3rd. We still don't have our car back.*ak pe04045.pco
The left strut on the glass section of the tailgate broke free and shattered the rear window. The broken glass covered my hair and my clothing, this is potentially very dangerous as the glass could shatter into the eyes of someone closing the tailgate. *ak pe04045.pco
01 1 010 000/liftgate glass bracket; while closing tailgate both brackets broke and caused glass to fall onto consumer. Consumer sustained cuts and bruises. Dealer was notified, and given appointment for repairs. Feel free to provide any further information on this matter.*ak pe04045.pco
While opening rear window, and without any indication window popped off hinge and shattered. Dealer has been contacted. *ak left hand hinge appeared to be missing threads to engage with bolt for mounting rear window assembly to vehicle. *yh pe04045_pco
Four hours after new vehicle was collected from dealer, glass tailgate exploded on being closed gently. Complete rear window shattered with such force that metal components of the door were badly bent and scratched. Glass was scattered over a radius of 20 feet, including into the back seats and onto the roof. My right leg was cut in three places. Luckily, my children were not in or at the back at the time of the explosion. The entire door was replaced by the dealer within four business hours. Unless recalled, this apparently common defect will result in serious injury. *ak pe04045.pco
Left hydrualic support bracket for rear window has broken off three times.*ak *slc pe04045.pco
Consumer started to slowly open tailgate window, and piston popped off back of windshield, dented inside top of vehicle, and wedged between glass and body of truck. Consumer stopped, opening process. This was how first explorer's back window explod to take vehicle back.*ak pe04045.pco
4 hours after taking delivery of vehicle consumer parked it and opened tailgate window. Window exploded with glass flying 15 feet. Windshield wiper assembly hit consumer in chest, and glass flew into eyes. Dealer picked vehicle up. Then, stated he could repair vehicle or replace it. Consumer chose new vehicle. Consumer still has pain in eye, still under medical attention.*ak piston popped off the window and caused glass to explode, consumer has since had another piece of glass removed from her eye. *slc pe04045.pco
Bracket and spring that holds hatchback window up broke completely off, causing left side of the window to almost drop into frame. Please give any further details. *ak pe04045.pco
The back window raised up while the truck was parked, and when I touched the window to shut it, it blew up completely, leaving nothing in the rear. All the glass was shattered, and the struts holding the window were blown out. I received cuts on my arms and wrists. Pe04045.pco
On closing rear window the thing exploded in my face. Fortuneately I was not injured, but was covered with glass. I feel I was very lucky not to have gotten glass in my eyes. *ak pe04045.pco
Hydraulic arm that holds up hatchback window broke. The pressure from the broken plunger arm pressed against the back glass and caused it to explode out. The pressure was so extreme that the door panel was moved two inches away from the frame. Car was parked in a garage at the time the glass and door blew out. Pe04045.pco
Plunger that holds hatchback window opened/ fell off due to design defect, causing window to come crashing down on consumer, resulting in head and neck injuries.*ak pe04045.pco
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