I purchased a 2002 ford explorer. The rear hatch has cracked opening approximately 1/16 inch wide through the hatch below the window approximately. 5 inches long. Ford has agreed to repair under warranty by gluing the crack. As I have seen numerous injuries from other cracked hatches, I want ford to replace the hatch not just glue a repair. They have refused.
2002 Ford Explorer body complaints
Page 16 of 17: complaints 431 to 460 of 486, newest first, as owners wrote them.
The rear tailgate has a window and there is a part of the door that goes up with the window. Consumer noticed a crack from the glass down, and another crack starting to form. Consumer is afraid the whole window may fall out while on the highway.
Rear window fell off the hinges. *ak pe04045_pco
Consumer was about to start vehicle when it was noticed that there was a message on the dashboard that rear hatch door was ajar. When consumer went to close the door, the glass exploded out of the frame, which fell apart. The hydraulic piston had a bent insert which caused the infraction. *ak pe04045.pco
The half way cargo glass exploded while consumer opened the door. Technician stated it was related to the federal safety agency recall 01i010000. Vehicle description: 2002 ford explorer and mercury mountaineer sport utility vehicles. The brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient. This was not a safety recall; however, it was deemed as a safety improvement campaign by the federal safety agency. *ak dup_pco
Problems with rear window hatch.*mr the right and left rear glass lift sticks were replaced. The rear window fell out when it was opened.*ts *jb pe04045.pco purchased 03/02. Dob 02/02, old style design (through glass) struts fell/detached (mount rotated and strut detached) and then fell on her head (bruise, headache). Received emer. Med attantion. Date was 7/24/2003. Finally replaced entire glass assembly (glass, wiper motor, trim, strut)
Seats are rusted underneath, under dash metal rusting. Contacted local dealer where purchased, said they contacted ford, condition normal. I contacted ford, same answer. Concern is rust is a never ending condition and in time (what ever it may be) will cause failure. Having paid quite a large amount of money for vehicle, I find it hard to understand that this practice is safe and not a concern.
Vehicle's hatchback glass shattered.*mr two incidents occurred where the consumers hatch back glass shattered.the dealership repaired them twice but the consumer feels that there is definitely something defective in the manufacture of the hatchback door/glass. And maybe measures need to be taken for a recall issued. *cb pe04045.pco
Consumer stated after her husband had driven ford explorer for about a half hour, parked/ went in the house and ate, then decided to go back out and unload the stuff he had in the truck. Window in the back exploded. Window exploded while he was closing it. Also, frame was also blown out. She stated that her husband fortunately was not hurt although he did get glass into his face and hair. *ak the lift gate glass exploded while parked in the garage and damaged the lift gate and bumper cover. *scc pe04045.pco
I own a 2002 ford explorer. This morning my wife opened the top portion of the rear tail gate, as she closed it, the glass shattered giving her minor cuts on both arms. The outdoor temperature was 62 degrees f and sunny. There was no evidence of tampering. I've tried to contact ford reps and have had no luck!! Pe04045.pco
When driving my 2002 explorer, the cabin has a pounding sound when driving over any uneven surface, just like a booming stereo. It doesn't evevn have to be a large bump or bumps. After about 5 minutes of this noise, I end up getting a headache. This has never happened before in any other vehicle. I can attach a letter I sent to ford with no reply.
On two occasions the hydraulic cylinder that supported rear window slipped out of the bracket that was designed to secure it. The third time the incident occurred the cylinder popped out of the bracket and shattered the window. *ak pe04045.pco
When lowering the liftgate rear window exploded.*ak pe04045.pco dob is 11/01_061604_pco
The rear liftgate window shattered into pieces. *ak consumer reached to close the window and it moved approx. Six inches when it shattered. *ph *jb pe04045.pco glass shattered when closing. Will ck. Dob and design version.
2 of my cousins were involved in a ford explorer tire blow out outside of raleigh nc on august 16th. Amal muaraka, a pediatric surgeon was killed instantly and summeet murarka was placed in icu as the non-bridgestone tire blew out on the ford explorer and the vehicle flipped 5 times when the tire blew out. What will it take for the government to act on ford's malicious deceit. Ford's history is plagued with serious issues such as the pinto that blew up and this time it was the governments inaction and fords cover-up that prevented my cousin from living a full life at only the age of 33. I can only hope that the government will immediately recall the ford explorer line even if it causes serious costs and financial burden to ford to save lives and prevent so many from the pain of tragedies such as the one that we have experienced. Again - it is my belief that it is the fatal design flaws in the ford explorer that caused this wreck and the death of my cousin - he is survived by his wife, and 2 daughters. Please stop ford from murdering others!!!!
2002 ford explorer rear window explosion. Upon slowly closing the rear gate window, the glass exploded in my wife's face with the brackets and frame falling down causing rear gate body damage. Personal injury resulted (cut on wife's hand). Bracket parts were found as far 8 to 10 yards from the original location and broken glass throughout vehicle. Ford has been very difficult to deal with and appears to be posturing defensively. Customer service has been very bad. Ford replaced the window but would not repair body damage without signing a general release of liability. We were never notified of potential problems in their customer notification program or "soft recall". Dealer also stated that they saw a few more vehicles just recently with same problem upon further discussion. This is a very dangerous situation and encourage a recall of these vehicles. If ford does'nt put consumer safety first, I encourage the federal safety agency's intervention. All 2003 ford explorer customers need to be educated on this issue .*ak pe04045.pco
Problems with 2002 ford explorer rear window hatch.*mr the vehicle has been taken to the dealership four times for the broken rear window hatch and the problem has not been fixed yet. Please respond promptly in resolving matters. *cb the rear window hatch failed when the hydraulic lift cylinders on the left and right side of the hatch literally flew off when the hatch was opened. One occasion when the cylinder flew off, the cylinder flew off and hit the consumer in the back of his head neck, shoulder and spine and subsequently the consumer had to go to the hospital for his injuries. *jb multi-incidents pe04045.pco
Nhsta#01i010000 ref. 2002 ford explorer rear window lift arm twisting and causing the rear window to break. I have owned the car for 1.5 years and the window has broken twice and the arm twisted a third time. When we got the vehicle back the screws were stripped and the liftgate was damaged. My daughter was standing below the window when it broken and glass fell all over her. Luckily no glass got into her eyes or mouth but I believe the rear window bracket is a safety hazards which demands correcting. I know that ford did re-engineer the rea window frame and lift brackets. Because there has not been a formal recall, I can not get the new rear lift gate but rather thay keep replpacing the broken windows. Meanwhile I keep paying for the vehicle to be in their shop. Please help! Pe04045_pco
The rear liftgate cylinder broke while traveling on the highway without prior warning. *ak pe04045_pco dob=12/01. Old style mount. Glass opened and when closing, heard "pop" noise and glass assembly came down. No injury. 06/14/2004. Will take pics of "rotated mounts" and email to me.
I own a 2002 ford explorer xls and the back lift gate hatch has broken on both sides and could cause injury if falls on either me, my daughter, or anyone else who opens the glass hatch. With the side that is now broken it is putting a lot of strain on my hinges where connects to the car and is pulling my glass off and has dented my car. *nlm pe04045_pco
Problems with rear glass hatch supports. *mr the vehicle was taken to the dealer on 4 occasions to rectify the problem. *ts *jb it also fell on wife's head but no injury. On 3rd occasion (1/02), lt strut detached again and struct glass and shattered glass. Dealer replaced "entire" liftgate assemby. Failure mileage was around 5,000 miles. Owner gave permission to release info to mfr. Owner will ck. Design version of liftgate during replacement. 061704_pco pe04045.pco
Driver side door will not close. Consumer would have to close door 4-5 times to lock door.
This was not a safety recall in accordance with the safety act. However, it was deemed a safety improvement campaign by the agency. Vehicle description: 2002 ford explorer and mercury mountaineer sport utility vehicles. The brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient. The consumer's vehicle experienced the same failure, however the vehicle identification number was not included in the recall. *jb pe04045.pco
On june 1st, 2003 I had the rear glass hatch of my 2002 ford explorer open briefly to remove groceries. My daughter was in rear 3rd seat. I stepped back from vehicle to assist daughter in getting out and glass in rear hatch exploded (without being touched or moved). I was hit by glass shards and if I had not just stepped back, the 4 x 6 metal attachment would have hit me in the head as it is attached to the vehicle only by the glass and defrost cables. My daughter was shaken but fortunately not hit by the exploding glass. A neighbor across the street heard the explosion and thought it was a gun shot. Glass shards/pieces were strewn throughout our 3 car garage, some landing on the top of our other vehicle parked next the explorer. The local dealer told us it was a manufacturer's defect but as there was not a recall on this particular area, they would not be 100% responsible for the cost of replacement as we were 2,000 miles out of our warranty. Ford company in deerborne, mi threatened to revoke any assistance as we "did not seem appreciative" of the 80% the local dealership offered. We strongly feel this is a safety issue (not a warranty issue) that ford should be accountable for. This type of glass explosion could seriously injure or kill someone. *nlm pe04045.pco
Hatch window exploded and shattered upon routine closing. Had car into dealer 3 previous times to repair hatch, the strut had broke off on the left side each time. Each time they repaired or replaced the strut and said it would be fine. This time the strut did not just break off the whole window exploded and left cuts on the consumers hands as well as glass in her mouth and on her head. *nlm pe04045.pco dob is 06/02_061704_jf
The vehicle was on its fourth repair for rear the glass lift gate, the bracket door failed to stay up. *jb
The vehicle's tailgate glass exploded while the consumer attempted to close it. The dealer was notified. *nlm broken liftgate glass and wiper motor and arm were replaced. There were squeaks when going over bumps. Sway bar bushings replaced. Ignition switch hard to insert key at times. Cylinder and tumbler rekeyed. Bottom door molding (passenger side) peeling off. Rubber grommet on antenna base off. Resecured rubber grommet for antenna base. *tt pe04045_pco
The doors were not properly sealed which could have resulted from debris on the road/weather corroding the door. The manufacturer and dealership were aware of the problem, but did not have a remedy. *jb....
The passenger door handle was replaced 4 times, the mechanic stated the gear inside handle was made of plastic and would continue to break.
Hydrolic arm on back liftgate broke 3 times and was "repaired" at the dealer. It broke a fourth time, causing the liftgate window to shatter. The glass and falling debris scratched the paint on the back of the vehicle. I was not notified of the recall. Pe04045.pco
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