2003 ford explorer rear hatch glass shattered while parked.*mr
2003 Ford Explorer body complaints
Page 12 of 13: complaints 311 to 340 of 354, newest first, as owners wrote them.
Complaint regarding recall 04s20 relating to the rear lift gate.*** no answer required***. *mr the consumer still had not received a call or letter as to when to take the vehicle in to have the recall work performed.
The federal safety agency recall campaign 04v442000, consumer received a recall for the hinges on the liftgate. Consumer has been unable to have the vehicle repaired since the dealer has made not contact with her for the service date. *ak
The plastic molding around the rear glass on the liftgate cracked. Consumer was concerned that the glass may fall out while opening the liftgate or while driving. The dealer was notified.*ak.....the consumer was advised by dealership that this happened to a lot of people. If not under warranty the consumer must pay. The consumer's gas gauge failed with only 2500 milles over warranty.
When cold, below 35 degrees f, the rear hatch will not fully open. The hatch stops at head height. I've hit my head twice. Ford has said because the hatch opens when it's warm, there is nothing they can do. It's a minor head bump, but has potential to damage an eye because of the way the hatch sheet metal protrudes. The SUV is a 2003 ford explorer.
After receiving a recall letter for the liftgate, the consumer is unable to obtain repair, since the part is not available. Liftgate recall the federal safety agency 04v442000
The consumer received a recall letter for the liftgate, and no parts were available to make the repair. The federal safety agency liftgate recall 04v442000 *jb
Received recall notice for hinges on rear window of hatch and was advised not to open until hinges were replaced, which I did not. Noticed the fiberglass under the window cracked approximately 4 inches to the left of the latch. Took the vehicle to ford dealer and the warranty administrator said the fiberglass was not covered under recall. The warranty administrator said he would send a request for ford to repair the fiberglass under the glass but doesn't know if they will since they have denied paying for a few of these that he has already submitted. I am convinced this damage is a direct result of the defective hinge and feel that ford should repair my vehicle.
The federal safety agency recall campaign 04v442000 concerning rear liftgate glass. Owner received notification from the manufacturer in october 2004. Owner has been in touch with the dealership, but is constantly being told that parts needed to repair the recall are unavailable.
Consumer received recall campaign 04v442000 concerning rear liftgate glass. However, consumer was waiting since october 2004 for repairs. Ford continuously told her that the parts were not in.
The consumer was experiencing problems with the liftgate latch. She then took vehicle to get serviced. Recently while she was driving, the back window literally came off. She was aware of a recall for this vehicle. The federal safety agency's recall #04v442000. When the consumer contacted the manufacturer, they denied that there was such a recall.
Complaint received via e-mail."I have a 2003 ford explorer and the rear glass hatch has a recall. Recall # 04s20 we first brought the problem to hawkinson ford's attention sept 2004. In oct 2004 we received a notice and were told the hinge had to be redesigned and would take several months. Jan 11, 2005 we had the repairs done to the hinges. The next day the very first time the hatch was opened both hinges moved I drove right back to the dealership. I spoke to paul's the assistant manager and showed him this problem, he was amazed. We set up another appointment to have it checked and repaired. My concern if this is their new design, wow it lasted 1 opening and now I have moisture in my explorer because the window doesn't close properly. I can only used the lift gate and have to worry if I drive could bumps cause the window to fall out. I would like to talk to someone on the subject in regards to my options."
Consumer was unable to have the liftgate bracket repaired since no parts were delivered to the dealer since receipt of the federal safety agency recall 04v442000. *ak....consumer was advised not to use tailgate window. However the remote operated window was one of the reasons for purchasing the ford explorer. Consumer complained that to wait four months for repairs was radiculous.
The right hinges attached to the vehicle body and the liftgate broke. Dealer was notified. Consumer was waiting for the part since september, and no part was available. Consumer was concerned that the liftgate may fall unexpectedly and cause severe injuries to someone when opened.
Consumer has been waiting for recall 04v442000 concerning rear liftgate glass repair since october. Consumer contacted ford several times, and was told the parts have not come in. Also, while driving and upon depressing the accelerator pedal and releasing foot off it vehicle surged forward. *ak recall campaign
While at a stop, the frame separated which caused the rear hatch back window to shatter. Please provide more information. *jb ford motor company notified. Back portion of the door separated when the windshield exploded.
Received recall notice for hinges on rear window of hatch and was advised not to open until hinges were replaced, which we did not. Noticed the fiber glass under the window cracked from the window to bottom of where window lifts. Took to ford dealer and service writer said the fiber glass was not covered under recall but he felt the crack was a result of hinge failure. He opened the rear window on the hatch and was unable to close it. The dealer had to replace the hinges before we could drive the vehicle. The service writer has sent a request for ford to repair the fiber glass under the glass but don't know if they will. I am convinced this damage is a direct result of the defective hinge and feel that ford should repair my vehicle.
The consumer heard a wind noise coming from the rear of the vehicle when being driven, then suddenly the liftgate opened by itself. *jb
On december, 11, 2004, my 10 year old son went to open the back hatch of our 2003 ford explorer. On trying to close the hatch, the left hinge holding the glass part broke, dropping the glass but held onto by my son. On trying to place the glass in a secure position to drive the vehicle back home, the glass exploded and lacerated my older son's eye who was helping to try and correct the issue. The tear to his upper eyelid was extensive enough to require a hospital visit and 7 stitches. Ford is now giving me the run around that I would not expect especially since my complaint is based on a faulty hinge (recalled but in supply limbo), broken glass and an injury to a minor. All I wanted was the car to be fixed and secure a loner car. Unbelieveable that they will not take responsibility.
Rcall 04v442000 concerning rear liftgate glass: consumer was unable to get this recall honored by the dealer because no parts were available.
Consumer was waiting three months for recall 04v442000 concerning liftgate parts to come in. He contacted ford manufacturer, and was told they do not know when the parts will be available. Consumer was very concerned.
Consumer received manufacturer's recall 04007,the federal safety agency recall 04v129000 concerning tailgate cables. No parts were available.*ak. Window part of tailgate could fall down an dhurt consumer if he wa susin git to load groceries. Consumer suffers from arthritis in hands and fingers, and uses ths window constantly since the whole tailgate is too heavy to close. Warning indicated not to use the window.
Consumer has been waiting for the repair parts to come in for recall 04v442000 concerning rear liftgate glass for four months. Was told the parts should have been here late november. However, the parts were not here, and the problem recurred.
Consumer received manufacturer's recall 04007, the federal safety agency recall 04v129000 concerning tailgate cables. No parts were available.
The vehicle was brand new and there was rusting around the windshield, the power doors and the seats were not working , there was a problem with the cruise control as well. *jb five windshields had been replaced due to constant leaking including the moon roof and the headliner. The power doors did not work. When it would rain, many electrical problems would be present.
The windshield, moon roof and headliner were leaking. The consumer had the windshield replaced at least 5 times. The owner has been corresponding with the manufacturer for several months. Owner is asking for a new vehicle. *jb
The liftgate window would open when no one was near it and on several occasions the vehicle was in motion. Bf the consumer received the liftgate recall and hopes that the repair will also repair the window. *nm campaign id number : 04v442000
The glass blew out of the back rear trunk window. After going to the dealer for repair, the manufacture stated there was a recall, however, the consumer was never notified. Please provide information.
The lift gate sheared off the hinges while pressing the remote. The consumer took the vehicle to the dealer. The mechanic informed the consumer the parts were not available at this time. Please fill in additional information.
While opening the tailgate window, the right and left hinges broke. *ak pe04045.pco the back window was hanging by the pistons. When popping up the window using the button it did not go up automatically. The tailgate window does not shut properly.*mr
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