2003 ford explorer...when opening glass portion of hatchback, the right hinge failed, causing the window to fall on my wife's head, giving her a concussion. Ar has 38000 miles and has not been in an accident. Hinge failure due to bolt shearing off at window. Going to get it looked at tomorrow. *ak pe04045.pco
2003 Ford Explorer body complaints
Page 13 of 13: complaints 341 to 354 of 354, newest first, as owners wrote them.
The liftgate glass shattered when consumer's son was closing the liftgate. The glass landed in consumer's son hair and face. Technical service bulletin #10004078 was issued on this problem. Manufacturer was contacted. *ak this is a my2002 vehicle and not my2003 per consumer_081704.pco pe04045.pco
Water leaked into the vehicle on the driver side door. The dealership inspected the vehicle many times and could not duplicate or correct the problem. *ak *sc
While parked rear liftgate glass exploded.
Numerous problem: brakes, rear window opening, seat belt retraction, heater, rear defrost, body work, etc.. *ph while braking the brake pedal went to the floor and caused extended stopping distance. The rear window hinge failed which caused the window to open while the consumer went through a car wash. The seat belt retracted slowly which caused the belt to become hooked onto the door lock system. As a result the passenger could not get out of the vehicle. The left wiper was not clearing the windshield. The left rear door would not close all the way unless it was slammed hard.
While the consumer was driving at an undetermined speed engine check light appeared on the dash, causing the vehicle to stall. Consumer contacted dealer on four occasions, but problem still occurs. *ak consumer seeking or vehicle replacement reimbursement for repairs on engine, right rear door, and center console lid.
Glass of front windshield leaking, we had it resealed and it is again leaking and the new seal is lifting. The rear liftgate window was leaking and the water was leaking in between the inner and outer panels. When the liftgate is opened one gets an unexpected shower. This too required repairing.*ak dup
I was involved in an accident that occured on oct. 14, 2003. I was making a left turn when I was broadsided by a toyota camry going about 20 -30 miles an hour. My explorer tipped onto the driver side. I was terrified it would roll-over (upside-down) I had no idea how easy it was to tip my vehicle over. Do you have any data concerning ford explorers? Do you have any suggestions as to what I can do? I'm never getting into that vehicle again but I owe $22,000. Now trade in value is maybe $16,000. The car is still being repaired and will be covered by the other driver's insurance.
Plastic under the rear liftgate (rear hatch) cracked when closing in cold weather. The two cracks were over 6 inches long. The entire liftgate will need to be replaced.
Vehicle was involved in a accident and the frame cracked. Dealer notified.
We bought a ford explorer xlt late saturday night october 11th. That late night after bringing the xlt explorer home we pressed the blue liftgate button for liftgate. The glass went up by itself and the shock rod disconnected from the ball bearing slamming back down. Luckily no one was injured but this is a serious safety concern that needs to be addressed because some could seriously get hurt including children when the weight of that glass comes down. I contacted ford and have only received a merry go round and no suitable answers. I had taken the vehicle back to the dealership and have gotten it checked out... With no suitable answers except it was factory related. Please investigate. We do not this to happen to anyone else or someone from getting seriously hurt. Please investigate and forward to all other regulatory and safety agencies federal/ state/local so a thorough investigation is done. *la factory mis-installation of struts causing lift cylinder detachment at first use.pco
While driving hood flew up which impaired visibility.
Consumer states that vehicle had been sitting for 40 minutes when the rear hatchback window exploded. Cause unknown.
Plastic under (attached to) rear liftgate window cracked in cold weather. Crack was ~10 inches long. Entire liftgate needs replacing.
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