Tl* the contact owns a 2011 ford explorer. The contact stated that the air conditioner/heating unit failed causing the windows and the windshield to be unable to defrost. The vehicle was taken to the dealer (autonation ford north canton, 5900 whipple ave nw, north canton, oh 44720, 1‑877‑346‑8338) where it was diagnosed that 1 of the 4 motor blenders failed and needed replacement. The vehicle was repaired at a discounted rate but approximately one year later the failure reoccurred where another 1 of the 4 motor blenders failed. The vehicle was taken back to the same dealer where the second motor blender was replaced. The vehicle was repaired and covered under an extended warranty program purchased by the contact. The vehicle was repaired however the contact was concerned that the other 2 motor blenders in the vehicle would also fail. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 29,416. *tt
2011 Ford Explorer visibility complaints
Page 2 of 2: complaints 11 to 23 of 23, newest first, as owners wrote them.
Tl* the contact owns a 2011 ford explorer. While driving at an unknown speed, the air conditioning unit failed on the passenger side. The contact mentioned that the vehicle was blowing cold air instead of hot air. The vehicle was taken to autonation ford north canton (5900 whipple ave nw, north canton, oh 44720 (330) 238-3206) where it was diagnosed that the air conditioning motor assembly needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact was advised to contact the federal safety agency. The approximate failure mileage was 29,416. *bf consumer stated the dealership has list of many other customers with similar defective parts and tv new story with same problem and consumer report has record of poor parts updated 8/20/18
All of the windshield top molding and half the right side has blown out over last 2 highway trips. Windshield is original and has never been worked on. Usually occurrs at speeds of 60 MPH or above
Tl* the contact owns a 2011 ford explorer. While driving approximately 60 MPH, the contact saw a piece fly off of the windshield and into traffic. The contact stopped to inspect the windshield and noticed that the plastic piece was connected to the panel of the windshield. The contact called all star lincoln ford (17742 airline hwy, prairieville, la 70769, (225) 490-7645) where the dealer stated that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact to take a photo of the windshield and to send it to ford customer service. The approximate failure mileage was 78,000.
My vehicle was on the road in motion when I heard a creaking/clanking noise on the front right side near the tire. After taking my vehicle to the dealership to determine what the cause of the noise was, I was advised that it was a faulty front right strut and spring assembly. I had my mechanic replace both the front and left struts. After doing a lot of research on the internet from other ford explorer owners , I believe that strut and spring assembly are manufacture defects. While backing up my vehicle, I noticed that the back up camera was blank and not working. After monitoring the operation of the back up camera, it has become and intermittent issue, it comes and goes. Now, my back up camera is working but the back up camera guidelines are not there. After reading many blogs, there' s alot of ford explorer owners who are having similar issues with the back up camera. This is a safety issue and I believe it is a manufacture defect.
I had started the car before our trip with the remost start and it warmed up for 10 minutes. We were about 15 minutes into our trip and driving down the I-96 expressway in grand rapids, mi near exit 43 (28th street), 65 MPH, 9:45pm, 32-33 degrees outside and raining, rear window defroster on as well as auto temp control at 70 degrees. All of a sudden the rear window loudly explodes inwards and showers our 10 year old daughter with glass (she was the only passenger in the third row) as well as into the passenger compartment. Immediately pulled off the highway at the next exit, there was no sign of impact, no snow or ice in the car, no rocks, no bullets. Where it occurred there were no overpass or signs over the road (nothing could have fallen on our car). After inspecting the window, it was apparent that the whole window was shattered with a large gaping hole in the lower middle (12" x 18") with most of that glass in the passenger compartment. The rear windshield wiper had came through the hole and was inside the car (but still attached to its outside position). The edges on both sides of the rear window had broken off.
Tl* the contact owns a 2011 ford explorer. While driving approximately 60 MPH, the front exterior driver side windshield panel detached. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.
Tl* the contact owns a 2011 ford explorer. The contact stated that while driving at 65 MPH, the contact heard a hissing noise coming from the front passenger side of the vehicle. The vehicle was taken to a dealer. The technician diagnosed that the a-pillars needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 18,500.
My vehicle was parked in the driveway, where it had been since the previous day. I opened the front drivers side door and got into the car. I put the keys into the ignition switch and started the vehicle. At this point I closed the drivers side door. At this moment I heard a loud "pop" sound. I looked into the rear view mirror and saw a large hole in the glass of the upper center portion of the rear window. Upon further inspection the remaining glass was shattered and spider webbed. There was glass on the ground outside the vehicle as well as in the rear compartment of the car.
Driving down the road and rear window exploded.
As I am outside talking to a neighbor I hear a weird sound, then I see pieces of debris on the ground near the rear of my 2011 explorer, as I get closer I see pieces of shattered glass just crumbling before my eyes and falling onto the ground. As I look up my rear window liftgate glass is just shattered. I cant believe my eyes because I know nobody or no object hit the glass. This has to be a ford defect in the glass and has to be recognized by them. However they are denying me the right to be covered under my extended warranty I had purchased. The explorer barely has 11,000 miles on it. And I am just sickened of ford for not taken responsibility.
Purchased this vehicle for my wife a little over a year ago. At first everything was fine but then at about four months we started having issues with the window not rolling up. The dealer took care of that issue with no problems. Then we take it in for the scheduled maintenance (oil change/tire rotation) & our tires had inside cupping in which the dealer does nothing about & still have not. At around 22k miles my wife notices the vehicle starting to jerk when stopped or moving. Over the past 8k miles this gets worse & gets to where the vehicle has stalled out numerous times (still or moving). I have made an appointment with the dealer to resolve this issue. Not sure the cause yet.
I have a 2011 ford explorer and the sun visors do not allow me to make small adjustments to block the sun. When the visor is fully opened I cannot make 1/4 or 1/2 inch adjustments. I almost have to bring the visor half way down before it holds in place. Then it blocks my view of traffic. I've notified champion ford katy and they didn't know what to do. I can make small adjustments when the visor is facing me. This leads me to believe that it is manufactured or installed backwards.
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