The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to a local dealer, and the front A-Pillar trims were removed to avoid a failure. The contact stated that the vehicle was left with the A-pillar trims unattached. The local dealer was contacted on several occasions; however, parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
2013 Ford Explorer body complaints
Page 4 of 16: complaints 71 to 100 of 439, newest first, as owners wrote them.
Why is it taking Ford years to fix body molding for a recall. It would appear they are not going to comply with the recall and hope they wait long enough they can age out the vehicles and there won’t be any left. I don’t understand why N.H.T.S.A is night having FORD comply with the recall.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim separated from the vehicle and flew off. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 99,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to the dealer, where it was diagnosed that the driver's side windshield exterior A-pillar trim retention clips had failed and needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim started to detach. The vehicle was taken back to the dealer, where it was confirmed that the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 104,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-Pillar trims were detaching. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that A-pillar trims on the front drivers side and passenger’s side of the vehicle had detached from the vehicle. The failure mileage was 110,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH, the passenger's side windshield exterior A-pillar trim separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the passenger's side and driver's side windshield exterior A-pillar trims needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side windshield A-Pillar trim detached and flew off the vehicle. In addition, the contact stated that due to the failure, the front A-Pillar trim struck the windshield and caused several cracks. The contact stated that she was afraid to drive the vehicle, fearing that the fractured windshield might shatter. The vehicle was taken to the dealer; however, the contact was informed that parts were not available to repair the vehicle. The contact was advised to delay replacing the front windshield until the parts for the recall repair became available. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact stated that an inspector arrived at the residence to inspect the vehicle. The failure mileage was 175,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Manufacturer Recall Number24S02 the federal safety agency Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available Recall is over 15 months old and manufacture still hasn't developed a resolution.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the driver's side A-pillar trim became loose. The vehicle was not repaired. The contact stated that on another occasion, while entering the vehicle, there was an abnormally strong mildew odor coming from inside the vehicle. The contact found standing water by the gear shifter. The contact became aware that water was leaking from the sunroof. The vehicle was taken to the dealer and the sunroof was replaced. The contact stated that recently, the contact found standing water inside the sunglass compartment located near the front windshield. The contact stated that the trim around the windshield was loose, and water was leaking inside the vehicle from the windshield. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off by the slipstream. The contact was unable to recover the trim. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving on the highway at 75 MPH, the passenger’s side A-pillar trim detached from the vehicle and the contact was unable to retrieve the trim piece. The vehicle was not repaired. The approximate failure mileage was 223,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side windshield trim had detached and flew off the vehicle. The contact also stated that the passenger's side windshield side trim had detached. The dealer was made aware of the failure. The contact was advised to take the vehicle to the dealer for a diagnostic test. The contact was requested to pay a diagnostic fee. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number:Â 24V031000(Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The Ford company put a recall out over a year ago on parts that were defective for windshield paneling and weather proofing. They have no ETA on recall parts to fix the issue - it’s been over 12 months and there are weather issues associated with the vehicle because of the missing parts. This is unacceptable.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated that while having the windshield replaced, the A-pillars on both sides of the windshield were cracked. The contact paid out of pocket for the A-pillar replacements. The contact stated that after a while one of the A-pillar trim detached and flew off while driving and the other A-pillar trim was cracked. The contact took the vehicle to an independent mechanic where both A-pillar trims were replaced again out of pocket. The contact then received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact called another dealer a year later and was informed that parts were available and that the part was being held to have the recall repair performed. The contact arrived for the appointment and was informed that parts were not available and that the recall was being performed on a first come, first serve basis. Once the contact expressed frustrations with the dealer, the contact and the agreed to leave the vehicle with the dealer. The contact received a call from the dealer that only the passenger’s side A-pillar trim could be replaced. The contact was instructed to retrieve the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had partially separated. The vehicle was taken to the dealer, where an inspection was performed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed on the freeway, one of the windshield exterior A-Pillar trims separated and flew off the vehicle. The trim was replaced by the dealer. Additionally, the contact stated that the passenger's and driver's side windshield exterior A-Pillar trims had detached. The local dealer was contacted. The vehicle was not diagnosed repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 65 MPH, the passenger’s side A-pillar trim clip detached, and the contact was unable to recover the trim clip. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.
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