The contact owns a 2013 Ford Explorer. The contact stated that there was water on the rear carpet and the floor was wet. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the failure was due to the sunroof. The sunroof of the motor was disconnected, and valves and drainage pipes were cleaned. The vehicle was repaired, but the failure recurred. The contact stated that the rear seats were wet, and the seat belt was wet. Additionally, there was water in the tire well. There was rust located in the vehicle. The contact discovered that water had entered through the liftgate. The manufacturer was contacted and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 80,000.
2013 Ford Explorer body complaints
Page 7 of 16: complaints 161 to 190 of 439, newest first, as owners wrote them.
The contact owns a 2013 Ford Explorer. The contact stated that the driver's and passenger's side windshield exterior A-pillar trims had separated from the vehicle. The contact purchased the parts from the dealer and replaced the trims himself. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted for reimbursement and informed the contact that he would be reimbursed after the parts became available. The failure mileage was approximately 130,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact was made aware of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The contact stated that while driving at approximately 60 MPH, the front driver’s side and passenger’s side A-Pillar trims started to partially detach and became loosened. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while at a car wash and washing the vehicle and spraying water from the hose onto the passenger’s side front windshield, the windshield trim detached. The vehicle was not taken to the dealer. The contact purchased glue and Velcro to attempt to reattach the trim to the windshield. The contact stated that while accelerating between 1 - 5 MPH and making a right turn the passenger’s side of the front windshield trim detached again. The vehicle was not taken to the dealer. The contact purchased gorilla glue and purchased a trim piece from the junkyard to reattach to the windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 86,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the exterior A-pillar applique trim clip attachment had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the failure. The approximate failure mileage was 93,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated while driving 65-70 MPH, the passenger's side windshield exterior A-pillar trim was flapping against the vehicle. Upon arriving to the destination, the contact also noticed that the driver's side windshield exterior A-pillar trim had detached. The contact and her son removed the trims from the vehicle. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,300. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the front driver's side windshield exterior A-Pillar trim separated, hit the windshield and flew off. The local dealer and a second dealer, Speedway Ford(1710 N Expy, Griffin, GA 30223) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had taken the vehicle to a dealer for inspection and the dealer removed both pieces of trim on the A-pillars and had broken the trim pieces and was not able to replace the pieces. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior A-Pillar trim had separated, and the front driver's side windshield exterior A-Pillar trim had detached. Additionally, the contact stated that the rear driver's side and passenger's side windshield exterior A-Pillar trims were fractured. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 MPH, the front driver’s side A-pillar trim detached. The contact stated that the failure was temporarily repaired with duct tape. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated while the vehicle was parked, she became aware that the black rubber piece of the upper driver's side windshield trim had detached. Additionally, the contact stated that while driving at various speeds above 30 MPH, she observed a black rubber piece located near the upper passenger’s side the windshield was flapping and hitting the windshield. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s side A-pillar trim detached and flew onto the roadway. The contact stated the front passenger’s side A-Pillar trim was loose. The contact had received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 197,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger’s side A-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield trim on the driver's side and the passenger's side detached and flew off. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
See attached document for complaint
See attached document for complaint.
See attached document for complaint
See attached document for complaint
See attached document for complaint
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 143,000. VIN tool confirms parts not available.
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached from the vehicle and flew off. The contact stated that the trims had been replaced several times. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 127,637. VIN tool confirms parts not available.
Right side windshield trim flew off while driving down the highway.
The contact owns a 2013 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
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