Driving on I95 South in Daytona Beach, Florida during crowded weekend event traffic, the lane assist malfunctioned, would not turn on and then immediately experienced power steering failure. Both warning and failure lights illuminated on the dashboard. The power steering is electric and turning the wheel was near impossible. I had 4 occupants in the vehicle and almost caused a very severe accident crossing lanes of traffic to attempt to reach the shoulder. It is near impossible to turn the wheel and although the car is driveable, its not steerable. Found out that the NHSTA campaign # 14V286000 describes the same issue as I have. Ford recall #14S06 is that recall but the issue I now have is my vehicle was built 1 day after the recall parameters. The car is sitting unable to be safely operated, and I'm asking for NHSTA to extend the dates of original recall from February to March to include this vehicle in the existing recall for the necessary repairs.
2013 Ford Explorer driver assistance complaints
Page 3 of 5: complaints 41 to 70 of 105, newest first, as owners wrote them.
The contact owns a 2013 Ford Explorer. The contact stated that the rear backup camera had become inoperable. The "System Not Available" message was displayed. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 155,000.
Upon taking off, in a busy intersection during lunch time traffic in town, a "Steering Assist Failure" and chime came on at the same time the power steering failed. While the steering was just shy of locked, I was able to avoid hitting oncoming traffic and aim the Explorer into a parking lot directly in my path. I put on my hazards (they should come on automatically in such instances) and the other motorists were kind and allowed me to do so since traffic around and behind me had to come to a stop. Even at a healthy 250 lbs and 6'4", it was a serious struggle to make even a small change in the angle of the steering wheel. The Explorer is my wife's vehicle and I just happened to be with her that day, prepping the vehicle for our son to take over as his since he starts college in the fall. I shudder to think what could've happened had either of them been driving it when this happened. There were NO prior indications, no odd noises, no roughness in the steering, no flashes of imminent failure, no notice of the possibility of this happening from FORD, just the sudden and dangerous loss of steering. We've owned this vehicle since it had ~54,000 we've loved the whole time, but this incident has caused us to lose faith in it. Even repaired, I don't see myself putting my wife OR son into it with any confidence in their safety.
I bought this car 2020 an spoke to them about this popping noise when I turn my steering wheel, well the other I had it repair thinking it was struts an springs but to fine out it was the rack and pinion bushing they had to have this knowledge. Then my backup camera went out it's because there to large structural issues at each rear hang that seems to be body putty in so they act sold this car without a full inspection I don't think so it has structural damage at the time of me purchasing it.
The contact owns a 2013 Ford Explorer. The contact stated that the rearview camera intermittently failed to display a rearview image while reversing with a message to contact the dealer displayed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 51,000.
The contact owns a 2013 Ford Explorer. The contact stated while reversing, the rearview camera turned blank. The contact stated that a message to Contact Dealer was illuminated. The contact stated that the failure had been reoccurring intermittently. The dealer was notified of the failure and informed the contact of an unknown recall associated to the failure; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 85,000.
My REARVIEW CAMERA is faulty. When it works, the pictures are reversed. For example if a vehicle or person is coming from the left, it will show it/them coming from the right. The camera often just stops working and the screen is blank. I have seen recalls on Ford vehicles with faulty rearview cameras stating my exact symptoms yet my vehicle is not included in this recall. I have called my local dealership and Ford Customer Service, Corp. and have also been told I must wait for a recall although this same problem is identified on Ford vehicles. Please give me guidance on what I can do for my local Ford Dealer to fix this problem which has been identified by the manufacturer as a safety problem which increases the risk of a crash, which can lead to property damage or injury to people behind the car, especially small children. Thank you for your prompt attention to this very dangerous situation. I have not had a crash yet but have had many abrupt stops. Please contact me for any further questions or information.
The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 25 MPH, the power assist steering fault message displayed on the instrument panel and the power steering malfunctioned, causing the steering wheel to become very difficult to turn in either direction. The traction control message was also displayed and the vehicle loss functionality. The cause of the failure was not yet determined. The local dealer and manufacturer were notified, and the contact was informed that the vehicle was included in the federal safety agency Campaign Number: 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 177,000.
Rear camera turns black when in reverse or displays error message "Rear camera unavailable - Contact dealership"
Back Over Prevention - Back Up camera is going black or is showing a mirror image. Available for inspection. Danger to driver and passengers as well as those outside the vehicle as they cannot be seen through the camera. Problem is consistent with each time vehicle is in reverse. No warnings presented by the vehicle and dealership has not looked at the issue.
The back up camera failed several times over the past few months. Just recently it has completely stopped. I have seen recalls for Ford explorers with later years.
Driving down the street and the power steering went out and almost caused us to crash.
Rear camera keeps shutting off intermittently during reversing and will not come back on until you take it out of reverse and back this happens both at a stand still and in reverse motion.
Vehicle steering wheel has become increasingly hard to turn. When I try to turn the steering wheel, it feels like the steering wheel becomes stuck in that turned position almost causing me to hit things. Vehicle drives like it has manual steering and not power steering. No warning lights so far on dash. Issues happen during driving on highways and city streets.
When shifting to reverse from park while stationary, the back-up camera does not always activate/come on screen. When such instances occur, after repeated re-shifts, a message displays to take the vehicle to the dealership. I consider this to be a safety issue.
My backup camera will just go black screen for no reason at times when I am trying to back up. It doesn't happen all the time but often.
Driving the car and warnings appeared on the dashboard showing power steering and stability control failed. I could barely turn the steering wheel. Thank god I was on a side street near home. If this happened on a highway or expressway I would likely have lost control of the vehicle. It was due to failure of the steering rack.
My power steering assist went out multiple days as I went to start my vehicle. I turned it off and it turned back on. On the fourth day when I was driving home it turned off on me and I lost power steering. I had to pull over and turned off my vehicle and turned it back on but the power steering remained off and my other sensors turned off as well-stability control etc.. I went to the dealership and they said I needed a new power steering assembly and new battery. It cost me $2770 to fix. The recall did not apply to my VIN for my 2013 ford explorer even though it was for the same issue as the recall.
Lost of power steering while driving, coming from an oil changed at the dealership. Was able to pull over into a parking lot, and was able to manage not to get into an accident. This could've been fatal, and ford need to recall.
The power steering rack and eps shuts down and I have no power steering while driving. We have replaced the steering rack and had the eps reset twice and it still pops up the sensor for the eps and shuts my power steering down. I've almost crashed my vehicle twice and had it towed 3 times because of this.
About two months ago the steering was getting tough with little noise like clunking, took the explorer to a ford dealer was told my front struts needed changed. Had that done, did not fix my steering problem. Said my VIN was outside of the recall ford had on the steering rack. Now just yesterday I start my car and my steering wheel is stuck no movement. Turned it off and back on and got movement but no power steering it's a manual. Warning lights came on 1. "service power steering now" 2. "service advance trac". Also noticed my turn signal will not stay engaged must hold in place to signal.
Steering become hard cant move the wheel or make any turn... And the light of service power steering and service advance trac came on. I almost have a accident do to this problem.
The power steering went completely out. Steering wheel locked up & the turn signal & wipers wouldn't work. At first , I could turn the vehicle off & it would reset but it started happening more often at a low speed or when I would put the vehicle in reverse. It went completely out in august 2019. My particular 2013 ford explored didn't have a recall for this & it cost $2,300 to fix.
Upon starting vehicle in driveway, experienced intermittant power steering failure also showing stability control error. Vehicle is 2013 explorer with 95k miles. Turning vehicle off and restarting seems to correct the issue for now. Researced and saw recall 14v286000 for same reported issues, but seems that my VIN does not fall within the designated vehicles.
The power steering has failed and is reporting error power assist system failure. The stability control os also reporting an error. The behavior is the same as is described in recall# 14v286000, but the VIN check doesn't include my vehicle in the recall even though I have the same model vehicle that is the subject of the recall. I have seen reports by others reporting the same issue and are also finding their vins are also not included in the recall. Intermittently I used to get the power assist system failure message when I would first start the car, but after turning the car off and then on again everything would be fine. However, a few days ago the system failed permanently. Fortunately it occurred while tue car was stationary, in my driveway. I'm taking car to dealer for repair tomorrow, however, I'm expected the repair to cost around $2000. I dont understand why such a critical part can have such catastrophic failure when the car is only 6 years old and only has 116,000 miles on it. I have owned cars with over 200,000 miles that did require complete replacement of the steering system.
Paint bubbling on aluminum surfaces hood and door skins, referred back to dealer who repaints and reoccurs until out of warrantee. Steering failure intermittent accutrac control requiring towing and computer reset. Can fail while driving resulting in no or difficult steering. Multiple times reset no charge. Estimate to repair $2500
While driving (second incident, it was repaired by ford motor vehicle for the same thing last year) my steering wheel became uncontrollable. The vehicle kept pulling me to the left, I almost had a head on with the oncoming vehicle. I was so shook up, I pulled off the road and waited for help. My husband tested it since and the pull is quite noticeable.
After an all day event, I got into the car, started it as usual, but the power steering would not work. There was a warning on the dash, so I took it to a local mechanic. He hooked it up to the computer, and did a scan, which showed several codes related to power steering issue. I do recall on the drive to the event, my navigation went out, with a warning that sd nav card is not working, and my phone would not connect to the system via the cable. Mechanic reset the code to test it out. This has activated the power steering, radio, and even the back up camera. Yes, back up camera would only work periodically, so I thought it was camera itself. I'm worried power steering will go out during the normal drive. Is there any recall on power steering or electrical issues?
The backup camera on my vehicle has been malfunctioning/inoperable for 2 years. When it does work it shows the view backwards. The dealership, who I have come to distrust, said they could fix it for around $500.00. I called fomoco and told them my problem with the vehicle. They told me it's not a safety hazard, therefore they cannot do anything. To me when the camera works(seldomly) and shows the image backwards, that is a safety issue. Please advise.
Throttlebody p2111 code. Loss of engine power. Not covered by factory service bulletin 13n03. Why not?
VIN decoder
See the problems and recalls for an exact car
Buying a used 2013 Ford Explorer?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history