Tl* the contact owns a 2013 ford explorer. While driving approximately 25 MPH, the drver side door latch ajar warning light illuminated. The vehicle was not diagnosed. When the contact called the local dealer, the technician stated that he had not heard of such a failure. The manufacturer was not made aware of the failure. The failure recurred and was not remedied. The failure mileage was 37,650.
2013 Ford Explorer locks complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Tl* the contact owns a 2013 ford explorer. The contact stated that the front driver side door latch system was defective. The panel warning light remained illuminated and flashed "door ajar". The contact telephoned the manufacturer and was informed that the door assembly needed to be replaced; however, the VIN was not included in the recall. The approximate failure mileage was 47,000.
Interior driver and passenger door latches are loose and don't have any resistance on them. Because of this the doors can easily be opened with very little effort at any speed.
Tl* the contact owns a 2013 ford explorer. The contact stated that both rear doors would not unlatch without assistance from the driver or front passenger. The child lock was not engaged. The dealer stated that this was a normal occurrence and that the vehicle was manufactured in that manner. In the event of an emergency, the driver and rear passengers would be trapped in the vehicle. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
My 2013 ford explorer (limited) spontaneously locked while my 9 month old daughter was in the car with the keys. My wife had just put my daughter in the car with her purse, which had the vehicle keys inside. After she closed the door to walk to the driver's side, the vehicle locked, and would not open. All published vehicle owner's manuals/documentation clearly state that this should never happen. Further, the vehicle has built in mechanisms to safeguard against this scenario which also failed. With the keys in the vicinity of the car, you should be able to touch the door handle to unlock the vehicle. Nothing we tried would unlock the car. We live in a hot climate, so the car was well over 120 degrees. We called the fire department to break in (broken window, and door). After bringing this up with ford, they've done nothing to fix the problem. They claim it's not their fault, or responsibility to investigate further, and there is nothing they can do. I was lucky help was close by, however, under different circumstances, this could have been far more tragic.
Tl* the contact owns a 2013 ford explorer. The contact received notification of the federal safety agency campaign number: 13v270000 (locks/latches and stated that the dealer informed her it would take a week to receive the parts. The manufacturer was not notified. The contact had not experienced a failure.
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