2013 Ford Explorer locks problems

Filed Aug 22, 2024 · Body, Locks · TX

See attached document for complaint.

Filed Mar 6, 2024 · Body, Locks · 106,000 miles · VA

The contact owns a 2013 Ford Explorer. The contact stated that the front driver's side exterior door handle cover and keyhole detached while opening. Additionally, the front driver's side door failed to latch, and the contact had to force the door to close. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The contact related the failure to the federal safety agency Campaign Number: 15V171000 (Structure) however, the VIN was not included in the recall. The failure mileage was approximately 106,000.

Filed Oct 22, 2021 · Locks · WA

All doors sporadically do not unlock. Sometimes it one sometimes it’s two sometimes it’s three. The back doors locked and will not unlock with the key fob, the indoor lock controls, or manually attempting to unlock the doors. The rear doors cannot be opened from the outside or inside when the locking mechanisms stop working. It poses a large risk when there are children in the car. And the front doors can be opened from the inside when the locking mechanisms stop working. It seems as though the locks start to act up when the weather is below 60°F. It is so sporadic that we can’t risk to take our family or children anywhere as we have to maneuver them out of car seats to get them out through front doors instead. I have taken our vehicle into our local Ford dealer for inspection upon which they stated that a specific component wasn’t working and it needed to be replaced, although that’s not the case considering how sporadic the locks are. They work when it’s warm and usually during the spring and summer, but all of a sudden when it’s below 60° they only want to work every so often. They should be a safety recall considering when people can’t get out of their car it poses a large risk. There are no warnings for this happening, and I don’t believe that the Ford dealership is even aware of what causes this as I’ve seen on many online forums that a lot of Ford owners have this problem. This has been going on since we purchased our car in June 2020

Filed Jul 15, 2021 · Locks · 102,000 miles · FL

The contact owns a 2013 Ford Explorer. The contact stated that the passenger’s side door failed to latch properly. No warning light was illuminated. The contact stated tied the door shut to continue to drive the vehicle. The vehicle was not diagnosed nor repaired. The contact stated that in February 2021 the driver’s side door latch was replaced, not the passenger’s side door latch. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximate 102,000.

Filed Jul 5, 2019 · Body, Locks · 800 miles · TX

Tl* the contact owns a 2013 ford explorer. While driving various speeds, the steering wheel suddenly became very difficult to turn in either direction. The failure occurred on multiple occasions and the fuse was reinserted in order to repair the failure. The vehicle was not diagnosed or repaired. Also, while driving, the passenger side of the vehicle wobbled and vibrated. The vehicle was taken to bill flick ford (737 north freeway service rd, huntsville, tx) where it was diagnosed that the suspension was faulty. The vehicle was repaired. Furthermore, while operating the vehicle, the door ajar warning message erroneously displayed, the interior dome light remained illuminated, and the doors would not lock. The cause of the failures was not determined. The manufacturer was notified of the failures. The failure mileage was 800.

Filed Mar 22, 2018 · Body, Locks · 129,000 miles · NJ

Tl* the contact owns a 2013 ford explorer. While driving, the steering wheel became difficult to maneuver. There were no warning indicators illuminated. The steering ability returned to normal the next day. Four days later, the steering wheel became difficult to turn again. On another occasion, while the vehicle was idling, the contact exited the vehicle and the door locks malfunctioned. The contact became locked out of the vehicle. The vehicle was currently at chapman auto store (6744 e black horse pike, egg harbor township, nj 08234, (609) 646-2000), but had not been diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 129,000.

Filed Oct 12, 2016 · Engine, Locks · 36,000 miles · TX

Tl* the contact owns a 2013 ford explorer. While operating the vehicle and depressing the accelerator pedal with the air conditioner activated, exhaust fumes emitted from the air conditioning vents. Also, the front driver's side door ajar sensor illuminated although the door was secured. Eventually, the door could not be locked at all. The vehicle was taken to the dealer where it was diagnosed that the door latch module was faulty and needed to be replaced. The manufacturer was not notified of the failures. The failure mileage was 36,000.

Filed Jun 9, 2016 · Locks · 70,000 miles · AZ

Tl* the contact owns a 2013 ford explorer. The contact stated that the front passenger side door ajar warning light illuminated and the dome light remained illuminated. The contact mentioned that the door was closed. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 70,000.

Filed May 31, 2016 · Locks · 14,700 miles · TX

Tl* the contact owns a 2013 ford explorer. When the contact entered the vehicle, the internal lighting remained illuminated. The contact drove away and noticed that the door ajar warning indicator illuminated and the door chime sounded; however, the door was shut. The contact parked the vehicle and, every time the lock button was depressed, the door would not lock. The contact pulled the key out of the ignition and opened the door. The contact turned the vehicle on again and it started normally. The contact stated that this was the second time the failure occurred. The vehicle was taken to the dealer and it was diagnosed that the latch connector was dirty. The latch connector was cleaned. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 14,700.

Filed May 4, 2016 · Locks · 5,000 miles · CA

Tl* the contact owns a 2013 ford explorer. Upon exiting the vehicle, the driver side door latch failed. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.