Loss of power steering. Hard to turn. Took it to dealer. Dealer couldn't find the problem. It worked fine for a month then went out again while trying to turn. No warning lights have ever came on.
2013 Ford Explorer steering complaints
Page 13 of 29: complaints 341 to 370 of 837, newest first, as owners wrote them.
I was driving down the road and the electric power steering failed and almost resulted in an accident
Steering started feeling like it was getting stuck when turning left and the steering wheel would not come back to center this occurred while driving on any type of road the problem got worse over several days until I felt it unsafe to drive it any longer and took it to a repair shop.
Outstanding recall since 2019 not fixed. Vehicle might have a fractured rear suspension toe link.
Driving down the street and the power steering went out and almost caused us to crash.
I was driving and heard a knocking noise from the rear end. Within 30 seconds I lost control of my steering. My car began fishtailing and the rear tires were squawking. The only way I could straighten out the vehicle was to turn wheel completely to the left. I was doing 35 MPH and dropped down to 15 MPH until I could pull over to safety.
This vehicle had only 50,216 miles on it when the steering started to fail. On the highway. First there was a gradual loss of control which ultimately got worse. Managed to get it home since I wasn't far away at which time power steering completely failed. Diagnosis revealed a failed steering rack and pinion assembly. Replacement corrected the problem. An internet search revealed this is not an isolated problem and in fact appears to be quite common. I consider the premature failure of this assembly a significant safety issue. It appears there have been recalls for this applying to other years/VIN/manufacturing locations. I should also mention it took a month to get replacement assembly which tells me ford cannot keep up with the demand. Thankyou.
Tl* the contact owns a 2013 ford explorer. The contact stated that while his wife was driving approximately 10 MPH, the power steering suddenly ceased. The driver turned off and restarted the vehicle to reset and regain power steering functionality. The contact stated that the failure mostly occurred at start-up. The contact took the vehicle to bluebonnet ford (351 ih 35 s, new braunfels, tx 78130, (833)505-0245) and was informed that the VIN was not under recall. The manufacturer was made aware of the failure and opened a case. The contact was then referred to the federal safety agency for assistance. The approximate failure mileage was 105,000.
Tl* the contact owns a 2013 ford explorer. The contact stated that while driving at various speeds, the power steering assist fault message displayed on the instrument panel and the steering wheel became very difficult to turn in either direction. The vehicle was taken to bell ford located at 2401 w bell rd, phoenix, az 85023, who diagnosed that the power steering gear assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that the vehicle was not included in the federal safety agency campaign number: 14v286000 (steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 77,000.
While in motion, the power steering quit operating. I was on a straight road near my house. No accidents but could have easily been a deadly crash if failed in a different situation. Turns out there was a recall, 14s06 on the ford explorer but my VIN was not included. $2700 in repairs by ford dealer. Obviously, the scope of vehicles that fail was underestimated for this issue of steering failure. Furthermore, in reading the owners manual, it references the failure in the manual and how to reset it by cycling engine power. This obviously was understood by ford as an issue from the beginning.
Vehicle had a faulty pscm along with the power assist steering rack. Car shop recommend I file a complaint because they have seen the same issue in these same exact vehicles.
Faulty power steering assist
Tl* the contact's daughter owns a 2013 ford explorer. The contact stated while his daughter was reversing from the driveway, the power steering assist fault warning light illuminated and the steering wheel became difficult to turn. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 14v286000 (steering) however, the VIN was not included. The contact called the local dealer bill fick ford (737 I-45, huntsville, tx 77340, (800) 559-4295) who was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Tl* the contact owns a 2013 ford explorer. The contact stated that at start-up, the power steering assist fault message was displayed on the instrument panel. The contact stated that excessive force was needed to maneuver the vehicle. The vehicle was restarted and the vehicle resumed normal operation. The vehicle was taken to johnson brothers ford (7455 s. General bruce dr, temple, tx 76502) however, the mechanic was unable to duplicate the failure. The vehicle was returned to the contact. Recently, the contact stated that the failure recurred and brought the vehicle back to the same dealer for a diagnostic test. The contact was informed that the power steering gear motor needed to be replaced. Upon investigation, the contact discovered the federal safety agency campaign number: 14v286000 (steering) which she linked to the failure however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.
It appears there are major issues and recalls on the explorer with the power steering assist that it completely goes out. I have called both the dealerships and ford both agree this is a common problem but refuse to honor the recall being out of warranty. There have been millions of recalls on this but they want me to pay $2500 to fix the issue. Vehicle unable to make turns at low speeds and very dangerous to drive. Now I am stuck in ga with no money and a broke car 4 hrs from home.
Ford has a recall case 14s06 for the power steering on 2011-2013 ford explorers. In this recall it notes that individuals will experience a loss of power steering. My 2013 explorer is not included in that recall but, is experiencing the same issue and is not covered under this recall. At slow speeds you can hardly turn the wheels...making it a hazard on the road. My wife came got out of work and went to make the 5 mile drive home when she noticed she could hardly steer the vehicle out of the parking lot at work. A message came on noting power steering assist fault. My wife is a very small and struggled to turn the wheel but, managed to get it home. In talking with the dealership and ford customer care, they note the recall does not include her vehicle as it was made at a different time or in a different batch and is not covered under the recall even though it is the same issues experienced by those that had loss of steering in the recall. Frustrated that ford is allowing vehicles that are experiencing this to be on the road. At the time of filing this complaint, there were 1339 complaints on the 2013 explorer and 481 of the complaints were on the steering, the most of any category, and yet ford is not standing behind what seems to be a major issue in that year and model. My vehicle has 86,000 miles on it. Many other vehicles have experienced this similar issue around the same mileage from what I can gather.
While driving on a city street and turning a corner, the power steering assist warning appeared on the dashboard display. The power steering quit working. I had to stop in the middle of the street and restart the vehicle to engage the power steering. This has happened before but while the vehicle was stopped. This issue was subject to nhta recall 14v‑286 regarding 2013 explorers (recall number 14s06), but my explorer was not included with the ones that were recalled. My local ford dealer is unable to schedule a repair appointment for another month so I will try to locate an independent repair shop that can fix the problem.
Tl* the contact owns a 2013 ford explorer. The contact stated that while driving at various speeds, the power steering failed with the power steering assist warning light illuminated. The contact was able to drive the vehicle to ts&s ford (1733 us-97, madras, or 97741) where they diagnosed the vehicle with a defective power steering module. The contact was also informed that the vehicle was not included in the federal safety agency campaign number: 14v286000 (steering). The manufacturer was notified of the failure and she was given a case number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 88,646.
Tl* the contact owns a 2013 ford explorer. The contact stated while pulling out of a parking lot, the steering wheel locked ceased, preventing the contact from driving the vehicle. The contact had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the electronic power steering control module failed and needed to be replaced. The contact called an unknown dealer and was provided an estimate to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 111,000.
I started my car after work (this is after a 12 hr sit time) and seen I had a fault on my dashboard, power steering assist and service advance faults. So in short, I do not have power steering, nor do I have my 4wd, and for some reason my turn signal does not work for steady on. The turn signal works for lane changes but not for steady on turning.
Tl* the contact owns a 2013 ford explorer. The contact stated that while operating the vehicle, the message "power assist error" was displayed and the steering wheel was difficult to turn in either direction. The vehicle was taken to the local dealer mullinax-lincoln automotive located at 550 1st st nw, cleveland, tn 37311 who diagnosed that the power steering was faulty. The vehicle was not yet repaired. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency campaign number: 14v286000 (steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 118,000.
Tl* the contact owns a 2013 ford explorer. The contact stated that after starting the vehicle, the power steering assist message was displayed on the instrument panel. The steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer was notified and indicated there were no recalls associated with the failure. The local dealer was not contacted. The failure mileage was 180,000.
Vehicle steering wheel has become increasingly hard to turn. When I try to turn the steering wheel, it feels like the steering wheel becomes stuck in that turned position almost causing me to hit things. Vehicle drives like it has manual steering and not power steering. No warning lights so far on dash. Issues happen during driving on highways and city streets.
Tl* the contact owns a 2013 ford explorer. While the contact's son was driving 25 MPH, the steering wheel began shaking uncontrollably. The contact's son was able drive the vehicle to his residence. The contact's son spoke with an independent mechanic about the failure who informed him the failure was a rack and pinion electronic steering failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was not available.
My electric power assist keeps locking my steering wheel, and my steering wheel is making a grinding noise. Since my vehicle was made after there recall dates it will not be covered to fix. Yet it is still having the same problem as the recalled vehicles.
The contact stated that he lost power steering on his vehicle and his vehicle is not part of the recall .the contact stated his whole electrical system lost power.
Power assist failed, ford repaired but charged me $2,100. Told not covered under recall for same problem
I recieved a letter stating that my vehicle was in recall for the rear toe link suspension. The description of this recall is happening to my vehicle but it's not the rear it's the front that's describing all the symptoms. What are my options?
My 2013 ford explorer experience and was diagnosed by a ford dealer as having the identical problem as like vehicles covered by the federal safety agency campaign the federal safety agency 14v286000. The vehicle loses power steering and a steering assist failure warning occurs while moving. My vehicle is not within the same mfg date range as the vehicles cover in the recall, however is the same make and model, and the same part is defective.
My ford explorer steering fault warnings came on and had to tow it to a local ford dealership. Now I have to pay 2800.00 to fix it, saw a recall on this problem on this vehicle but dealership is saying that no recalls are on my vehicle. So many ford explorers having the same issue, after paying so much for vehicle and now having to pay out of pocket to fix it.
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