Tl* the contact owns a 2013 ford explorer. The contact stated that while driving 25 MPH, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The contact called the palmer h. Reed motor sales inc located at 1133 w. Main st, valley view, pa 17983.the manufacturer was made aware of the failure. The contact was informed that the VIN was not included in the federal safety agency campaign number: 14v286000 (steering). The failure mileage was 81,457.*dt consumer stated vehicle was diagnosed and repair completed, which was faulty steering rack.
2013 Ford Explorer steering complaints
Page 15 of 29: complaints 401 to 430 of 837, newest first, as owners wrote them.
07/28/2020 2013 ford explorer limited awd with a little over 58,000 miles had a power steering light come on while my wife was backing out of our garage and the steering became extremely difficult. It had lost power steering assist and made the vehicle almost impossible to steer. She stopped and turned the car off and restarted and the power steering started working again. Per the federal safety agency website, 2011-2013 ford explorers have a recall for this exact problem. However, upon entering my VIN number, it appears to be "outside" the recall. I chatted with a ford representative on 7/29/2020 (jessica) and she also confirmed that my vehicle, although within the years designated by the recall, my VIN was not included in the recall for this problem. Suggested I go to my nearest ford dealer and "work" with them on the repair and see if they can help getting my vehicle added to the recall. I have researched numerous complaint for my explorer and found that numerous owners are getting the same response as I did. Their vehicle is not included in the recall even though they have the model years identified. I feel that ford has acknowledged their is a problem and need to include additional vehicles of the same make and model for the recall. It is obvious that more vehicles are affected than the original recall included. I fear that had my wife been traveling in town where we live and this occurred, she would have not been able to steer the vehicle and could have lost control and even been involved in an accident that could have injured herself or someone else.
2013 ford explorer steering lost power, there is a recall out, but when I took it to the dealer, the ford dealer in hunting beach, ca, they said it doesn't apply to my VIN. But I have the same problem described on fords recall, ford's number for this recall is 14s06. Ford of huntington beach, said I have to pay $200 diagnosis fee & also any parts / labor if repair is done. Right now the car is with ford. I don't feel I should have to pay for anything if its their recall. My VIN may not show up with a recall , but I have the same problem. This vehicle was moving when it happened.
Tl* the contact owns a 2013 ford explorer. The contact stated that while reversing, the steering wheel locked. The steering assist warning light illuminated. The dealer was not called. The manufacturer was made aware of failure and stated that there was no recall and that the warranty had expired. The vehicle was not repaired. The failure mileage was 82,000. *bf
Tl* the contact owns a 2013 ford explorer. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the power steering assist warning light illuminated. The failure recurred several times. The vehicle was towed to washington ford located at 507 washington rd, washington, pa 15301, to be diagnosed. The contact was informed that the power steering rack needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,000.
Anytime I drive this vehicle in rain or wet roads the main belt slips and squeals. The result is major loss of power on many occasions. My dash lights up like a christmas tree, I lose power to steering, wipers, fans, etc. The belt slipping is causing the alternator not to function which in turns causes loss of power. It's always when it's wet which is even scarier bc I have lost steering and engine power. This happens on any roads while the engine is under a load.
Tl* the contact owns a 2013 ford explorer. The contact stated that at vehicle start-up, the service power steering warning light illuminated intermittently. The contact stated that while driving 35 MPH, the steering ceased with the lane shift assist warning light illuminated. The contact maneuvered the vehicle to the shoulder of the roadway. The vehicle was turned off and restarted however, the service power steering warning light illuminated for several seconds and then disappeared. The contact drove the vehicle to the residence in manual steering mode. The vehicle was not taken to be diagnosed nor repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under the federal safety agency campaign number: 14v286000 (steering) by the previous owner. The failure mileage was approximately 145,000.
Tl* the contact owns a 2013 ford explorer. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the traction control and power steering assist warning lights illuminated. The contact exited the high way, pulled into a service station and the power steering ceased. The vehicle was restarted however, the power steering assist failure persisted. The vehicle was towed to the residence. Koons ford of baltimore (6970 security blvd, woodlawn, md 21244, (410) 298-3800), was contacted and informed of the failure. The dealer notified the contact that the VIN was not subjected to a recall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
Tl* the contact owns a 2013 ford explorer. The contact stated that while driving at various speeds, the steering wheel ceased with the power steering assist warning light illuminated. The vehicle was turned off and restarted and operated as designed. The vehicle was taken to an independent mechanic to be repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The manufacturer suggested having the vehicle towed to an authorized dealer to be diagnosed. The vehicle was towed to norm reeves ford superstore (18900 studebaker rd, cerritos, ca 90703) where she was informed that there were no recalls on the vehicle. The dealer stated that they would advocate on her behalf with the manufacturer to see if the manufacturer would offer financial assistance for the repair. The contact was later notified that the manufacturer declined to offer financial assistance. The contact had linked the failure to the federal safety agency campaign number: 14v286000 (steering) however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 170,000.
On 6-27/20, my explorer suddenly lost power steering and the dash said "power steering assist failure". Took it to the dealer for diagnostic. Researched online the issue and noticed that 2011-2013 ford explorers were recalled for power assist steering issues (recall#14v286000/14s06) the dealer said my VIN is not included in the recall. Called ford customer service (case# [xxx]) to see if I could get some assistance, she researched and said my only option was to have the repair done and in the event that ford includes in my VIN at a later date, then I would get reimbursed. Suddenly losing power steering is a safety issues and my vehicle displays the same problems as the recall. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
At approx 184k miles the steering started making a grinding/ howling sound when turning at idle or driving, also around 55mph while making a left hand or right hand turn the steering wheel will catch and act like it gets stuck briefly almost like it stopped steering. Which was extremely scary no dash lights popped up no warning just happened out of no where it's hard to explain threw typing. If you turned it would not correct itself it would stay turning.
While driving on interstate, my wife heard a lot of chimes then " power steering assist fault" was displayed. Vehicle lost all power steering and it was very dangerous. Once she turned motor off and restarted, the power steering was back to normal. It has since happened multiple times. This is extremely dangerous!! There should be a recall for my VIN..! Please help!!!
When turning vehicle the steering is "sticky". Steering makes rubbing and grinding noise when turning wheel. Steering wheel and tires do not return to null position when turning. Have to turn wheel to make turn and then apply pressure to turn wheel back to straight position. This happens when in motion or stationary. First experienced on freeway at 60 MPH. Was able to exit freeway safely.
A recall for the rear toe link was issued. I have never been contacted by ford or any other entity to have it fixed.
Tl* the contact owns a 2013 ford explorer. The contact stated that start-up, the power steering assist warning light illuminated and the steering became difficult to maneuver. The contact drove the vehicle to covert ford inc (11514 research blvd, austin, tx 78759) where the vehicle was diagnosed with power steering failure. The VIN was not included in the federal safety agency campaign number: 14v286000(steering). The vehicle was not repaired. The manufacturer was also notified of the failure. The contact sought financial assistance from the manufacturer to repair the vehicle however, the manufacturer provided no assistance. The approximate failure mileage was 104,000.
Hello ford team, I have an issue with power steering for my ford explorer 2013 model. Sometimes a message related to "power steering fault" is displayed on the screen. While searching, I can see that there has been a recall for this issue of 2013 ford explorer. But I am not able to see such recall information in my list. Can you kindly include this recall for my car. The details of recall are as: #14v286000. Although it happend many times, but I was not able to click a picture of my dashboard.
Tl* the contact owns a 2013 ford explorer. The contact stated that while driving at an unknown speed, the steering wheel ceased without warning. The vehicle was towed to courtesy ford located at 1636 dogwood dr se, conyers, ga 30013, where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in the federal safety agency campaign number: 14v286000 (steering). The approximate failure mileage was 178,000.
Tl* the contact owns a 2013 ford explorer. The contact stated that while driving, the vehicle loss power steering assist with the power steering assist warning light illuminated. The contact stated that extra effort was needed to steer the vehicle. The vehicle was taken to autonation ford ' north canton located at 5900 whipple ave nw, north canton, oh 44720, to be diagnosed. The contact was informed that the steering gear and rack and pinion was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The contact stated that the vehicle was previously repaired for the same failure on multiple occasions. The failure mileage was 190,000.
Car makes bang or clunk sound when turning left.
Transfer case makes a lot of noise I have to replace it. I am electric wreck steering makes a lot of winding noise.
I need a power steering control module. Recently twice my power steering was stiff. I brought it to my mechanic who said the codes indicated I need a power steering control module. I looked online and I see that ford recalled the ford explorers for this problem, but mine was not recalled according to ford. I also saw online that ford knew about the problem and sold the vehicles as is.
After starting the vehicle I received two warnings, 1) vehicle lane departure warning disabled, followed by 2) power steering assist disabled. It was not possible to steer the vehicle therefore I turned it off, let it sit 15-20 seconds and restarted. Same warnings were received. Turned it off again and let it sit for another 15-20 seconds and then restarted. Warnings did not come on and power steering was restored. Scheduled an appointment with the dealer for the following day and was told that the power steering motor and steering rack required replacement. Vehicle is six months beyond extended warranty but has only 60,000 miles total. Researched this issue and found a recall had been issued for this exact issue (14v286000, ford 14s06), however the production date of my vehicle fell outside of the manufactured date range for the recall of may 17th, 2010 thru february 28th, 2012. My vehicle was manufactured on april 25th, 2012. I requested that the dealer open a case with ford and request this repair to be covered, dealer responded that ford denied the claim. Repair & replacement of steering rack was completed by the dealer. $2,161.79.
I had a repair done tie-rods and control arms and 2 days later my steering start stiffening they said rack and pinion is bad. So I looked up in ford they said it was a recall for that year and model some years of that year.
Lost of power steering while driving, coming from an oil changed at the dealership. Was able to pull over into a parking lot, and was able to manage not to get into an accident. This could've been fatal, and ford need to recall.
This truck is experimenting the power steering system shutdown after sometime of driving and I notice the rack pinion is been replace for new one I took it to the dealer to get the computer updated software and reprogram the steering system but a week later vehicle did same problem and they say that there is not recalls on it even that the vehicle is presenting the problem of the recall and it fall in the year of the recall itself
Tl* the contact owns a 2013 ford explorer. The contact stated that while driving at 35-40 MPH, the vehicle started to jerk back and forth while making turns in either direction. The vehicle was taken to an independent mechanic to be diagnosed. After test driving the vehicle, the mechanic informed the contact that the power steering pump needed to be replaced. A dealer was not notified of the failure. The contact referenced the failure to the federal safety agency campaign number: 14v286000 (steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 96,000.
Tl* the contact owns a 2013 ford explorer. The contact stated that after having two unknown recalls repaired on the vehicle, the power steering assist warning light illuminated which required additional effort to maneuver the vehicle. The vehicle was not taken to be diagnosed nor repaired. A dealer was not contacted. The manufacturer was contacted and informed of the failure. The contact was referred to the federal safety agency to file a safety complaint. The failure mileage was 178,000.
While backing out of my garage my power steering stopped working almost causing me to scrape the side of my car on the wall. I had turned the steering wheel, as the car had been left at a slight angle when parked the day before, and could not straighten it out. I had to stop. I turned the car off and started it back up and the steering was working again. I discovered that there was a recall on the 2013 explorer on models made a few months earlier. Ford is still having the same problem it appears. Then it happened again a few days later but I was stationary in a parking lot. An error message appeared on my dash board that time. I don't recall seeing an error message when it happened while backing up in my garage. The problem also happened when my wife was in a parking lot a few days later. So a total of 3 incidences of failure.
My 2013 ford explorer . I'm experiencing a lot problems when I doing turns left/right steering is very hard sometimes and it makes me very nervous I feel like I will crash the vehicle one if this days.
The vehicle has intermittent power steering faults which cause the vehicle to be difficult to maneuver especially at low speeds
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