Tl* the contact owns a 2013 ford explorer. The contact received notification of the federal safety agency campaign number: 20v675000 (suspension). The contact stated that the vehicle had experienced the failure stated in the recall notice. The contact notified the local dealer ed koehn ford of wayland (1159 w superior st, wayland, mi 49348, (269) 792-2205) and it was confirmed that the vehicle was included however, the part was not yet available. The contact later received a letter which stated that the recall notification letter was sent in error and that the VIN was not included in the recall. The same dealer was contacted and confirmed that the VIN was not included in the recall. The contact was informed that the repair had to be paid for out of pocket. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 185,000.
2013 Ford Explorer suspension complaints
Page 3 of 4: complaints 41 to 70 of 79, newest first, as owners wrote them.
There's a popping sound when I hit a bump and make turns. In addition to that it started sounding like metal grinding and while driving my explorer had a bounce and would sway when hitting bumps and taking curves. A very unsafe and scary feeling. It's mainly in the front but the rear end makes cracking sounds also. It's worrisome.the popping occurres as soon as I turn the wheel after I start it. The swaying and bouncing happens while in motion especially on the highway.I purchased the vehicle november 2020, and noticed it a day or two after when it was to late to return to car lot.
I am a 100% disabled veteran and I need a reliable vehicle. Please advise me of my options related to my safety recall. I received a safety recall notice 19s17/the federal safety agency recall 19v‑435 in june 2019 for the rear suspension toe links. The work was completed on july 2, 2019. I received another safety recall notice 20s62/the federal safety agency recall 20v‑675 for the rear suspension toe links (same issue) in dec, recall dated nov 2020. I contacted the ford dealership and scheduled an appointment for dec 7, 2020. My advisor stated to me that my car had failed inspection and my vehicle would be kept overnight. She also stated the parts were on back order. I was taken to enterprise to obtain a rental vehicle. I called ford headquarters to explain to the agent my vehicle had failed inspection and was at the dealership. The agent stated that ford had cancelled the recall and only certain models were affected. I was still perplexed because my vehicle failed inspection. My advisor sent me a text on dec 9, 2020 stating the eta is dec 11 when the part would be sent, and she would provide me with an update on dec 11, 2020. She called me on dec 10 or dec 11, 2020 and stated that ford had cancelled the recall and that I could pick up my vehicle. I told her I was confused because my vehicle failed inspection. She stated that ford headquarters was called, and she was also confused as to why ford had cancelled the recall. The invoice never stated that the part(s) failed only the recall was listed. If I had not promptly called when I received the safety recall I would never have made the appointment, never had known the part(s) failed and never contacted ford headquarters. If the dealership states that the part did not fail, then why was I provided a rental for a week? Also, when I typed in my VIN on owner.ford.com and zero recalls came up. Thank you for your attention for my concerns.
The fuel tank has a gap between the place you fill up gas from gas leaking still.the wheels make a popping sound when you make sharp turns
Tl* the contact owns a 2013 ford explorer. The contact stated they took their vehicle into the dealer (ramp motors, inc. 4869 nesconset hwy, port jefferson station, ny 11776; (631) 473-1550) for a recall. The dealer informed them their vehicle had the failure and their rear suspension toe links needed to be repaired. The contact was also informed that their VIN was not included in the federal safety agency campaign number: 20v675000 (suspension). The manufacturer was made aware of the issue and referred the contact to the manufacturer. The approximate failure mileage was unknown.
I received notice about a safety recall for my ball joint suspensions for my vehicle. Actually two notices from ford. I scheduled my vehicle for recall service and apparently my vehicle VIN does not fall under the recall. You can literally hear my ball joints knocking every time I make a turn. Even the mechanic confirmed that my ball joints were horrible but his hands were tied because my VIN did not pop up in his system with the recall. How is it I get not one but two notices for the safety recall and now my vehicle is not covered under the company recall? When again you can literally hear the joints knocking every single time I make a turn. Is it really going to take for me to get into an actual accident to have this issue addressed?
Tl* the contact owns a 2013 ford explorer. The contact stated that while reversing the vehicle, there was an abnormally loud sound coming from the rear of the vehicle. The contact received a letter from the manufacturer regarding a ball joint failure and recall. The contact took the vehicle to langdale ford (215 w magnolia st, valdosta, ga 31601, (229) 394-4334) and was informed that the rear suspension ball joint needed to be replaced. The contact received a second letter from the manufacturer which stated that the vehicle was not included in the recall repair. The contact was informed that the rear suspension ball joint was previously replaced under the federal safety agency campaign number: 20v675000 (suspension) by the previous owner however, the recall repair failed to fix the vehicle. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was unknown.
Tl* the contact owns a 2013 ford explorer. The contact received notification of the federal safety agency campaign number: 20v675000 (suspension). The vehicle was taken delacy ford (3061 transit rd, elma, ny 14059, (716) 668-1200) to be diagnosed. The contact was informed that the toe link needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the recall was sent in error and the vehicle would not be covered under the recall. The contact had not experienced a failure. The failure mileage was 153,488.
I recieved a letter stating that my vehicle was in recall for the rear toe link suspension. The description of this recall is happening to my vehicle but it's not the rear it's the front that's describing all the symptoms. What are my options?
I mother of 3 (15, 13 & 11) & wife got into a major car accident on november 17th, 2020 at about 8:10am driving south on the whitestone expressway south a highly trafficked highway with 4 driving lanes. Police report no. 2020-109-2709. I explained to all instances including police, paramedics, tow company, car insurance, ford auto dealer, repairing shop, etc. That my car simply failed me. I suddenly lost 100% control of the direction of the car and I was forced into invading all the lanes to my left as I was driving on the far-right side. I am an experienced driver for over 30 years I was totally aware and focused on regaining control of the vehicle, but it was simply not possible, the car spun out and I got eventually hit on the back really strong. The ford motor company has issued several recalls related to the mechanical failure of the rear toe links that increase the risk of a crash. This repair was performed to my car an explorer by the stamford ford lincoln sfl on august 11th, 2020 but the most recent recall I found out just yesterday nov 23rd that was issued on october 30th, 2020 (no communication was sent to me by either the agency or the ford motor corporation). It is my civil duty to communicate this to the community to avoid this from happening to others, anyone that owns a ford explorer 2013-2017 could die at any time for this ongoing unresolved issue by ford. Every family deserves to drive a safe car. Presently, I am running the risk that my car gets totaled by the conclusions of the stamford body repair shop that works along with the sfl in which case I simply might never get the explanations that I deserve for the mechanical failure and I will be also losing thousands of dollars in the need to get a safe car to drive for my family. Requesting kindly your help to investigate this further. Dmv ct mentioned I should seek your help on the matter.
I was on the street turning left and I left my vehicle slow the speed and the whee got really hard. I was about to be in a car accident. I was not able to drive it home anymore. The vehicle will not go anymore.
My car started making a popping notice every time I turned my wheel while driving. I was told it was the rack n pinion and also suspension on my ford.
While stationary or at slow speeds, when turning the steering wheel near the max, the right front strut mount gives a clanging sound. This is due to a loose strut mount that could be dangerous. This occurs on city roads where speeds are low enough to along near maximum turning radius.
Memorandum for ford corporation, claim division from: [xxx], owner of 2013 ford explorer xlt, VIN#[xxx]. Re: punitive damages due a defective product. Recall# 19s17 ma'am, sir, I own a 2013 ford explorer, VIN#[xxx]. In december 2015, I moved to germany in under us army orders and exported my SUV to our military installation in vilseck, germany. I have always had issues with the car, experiencing steering problems and twice lost control, which resulted in two accidents in march, 2016 and november, 2017. Over my deployment to germany, I sought help from local ford sites in bavaria, spent considerable amounts to fix the issue thinking the brakes are the issues and in times changing tires, but in vain. When, I attempted to import the vehicle back to the homeland upon my recent permanent change of station (pcs) back to hurlburt field, fl, I found out that the SUV was subject to a recall for a defect in the rear toe link, which increases the risk of crash (ford recall# 19s17 and nthsa recall# 19v435). I obtained a waiver to import the car and called world ford pensacola as soon as my car landed in the us on january 27, 2020 to schedule a fix. They fixed the issue on january 29, 2020. It is worth mentioning that ford has my updated army post office (apo) address but had never notified me of this important recall (I have mail from ford to my apo address but not for the recall). For the foregoing reasons, I decided to file a claim with ford corporation for all of the expenses incurred due to the mishap, including my accident in 2016 and 2017. I contacted your hq ,but in vain. He ignored my phone calls and my emails. Therefore, I am reaching out to you in writing. I am asking, at this point, only for repair expenses and not asking for medical bills stemming from the accidents ($ 1732.90 and 5000.04 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I have received carbon monoxide poisoning from driving my 2013 ford explorer. I also have had the front end looked at and repaired had to pay most of the costs (extended warranty paid for some) for the front end popping sounds while turning. The sound is still there and on both sides now. So money wasted towards ford!! The vehicle isnt drivable at this point and that leaves me without a vehicle.
On my explorer the recall 19v‑435 (ford number 19s17) was executed. After 3 month and approx. 2500mi the left new toe link broke. The car was running with 35mph to an intersection and I started moderate braking in front.of a traffic light. During braking the left new toe link broke.
Vehicle had toe link replaced in accordance with recall 19v‑435 on 8-19-19. On 9-10-19, the replacement toe link failed while driving at 45mph. The dealership reports the toe link failed at the weld.
Takata recall. Never informed of the recall that was in place.
Tl* the contact owns a 2013 ford explorer. The contact received notification of the federal safety agency campaign number: 19v435000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jones-west ford (3600 kietzke ln, reno, nv 89502, (775) 329-8800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Front sway bar links have been knocking over 1 year ago. At the time my car was only 5 years old. At first the ford dealership they thought it was valve body in the suspension the first time they checked. Explorer was jerking when I slowed down to a stop. The second time I took it in they said it was the throttle body. They replaced that because I complained that I have had so many problems with a 5 to 6 year old car. Only has 77,000 miles on it.
Tl* the contact owns a 2013 ford explorer. The contact received notification of the federal safety agency campaign number: 19v435000 (suspension). Gullo ford of conroe (located at 925 interstate 45 s, conroe, tx 77301, (281) 367-0000) stated that the part was not available. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 ford explorer. The contact received a recall notification for the federal safety agency campaign number: 19v435000 (suspension). Red mccombs ford (8333, I-10, san antonio, tx 78230, (210) 996-2678) was contacted and did not have the part within a reasonable timeframe. The manufacturer was contacted and did not know when the part would arrive. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 ford explorer. While driving various speeds, the steering wheel suddenly became very difficult to turn in either direction. The failure occurred on multiple occasions and the fuse was reinserted in order to repair the failure. The vehicle was not diagnosed or repaired. Also, while driving, the passenger side of the vehicle wobbled and vibrated. The vehicle was taken to bill flick ford (737 north freeway service rd, huntsville, tx) where it was diagnosed that the suspension was faulty. The vehicle was repaired. Furthermore, while operating the vehicle, the door ajar warning message erroneously displayed, the interior dome light remained illuminated, and the doors would not lock. The cause of the failures was not determined. The manufacturer was notified of the failures. The failure mileage was 800.
The vehicle felt as if the alignment was bad. It was very difficult to steer. Turning was particular;y difficult. It sounds very similar to exactly what the recall on the toe links stated. The dealership said the knuckles were bad and needed replaced and that it happens to every 2013 ford explorer for some reason.
Issue already reported.see the federal safety agency ld.number 11174395.vehicle is awd. Clunking noise coming from front axil area only. Current milage86644.
In 2013 the dealer refuse to work on the issue while it was under warranty. Either the wheel hub and bearings are out or the struts are defective.the sound happens in motion and stationary if moving the steering wheel to the left and right. I have called and complained and was told that there was recalls for this make and model but not with my VIN number. Was told that a base model isn't that important. Called again to report it to ford 2/4/2019 and was told that there are issues with your make and model and there wasn't any thing they could do until the federal safety agency steps in and direct me to this website.
Driving on nys thruway at 70 MPH. Roadway dry, weather is clear, dry and sunny. Suddenly and without any warning signs the vehicle violently lurched to the left, right, sideways, etc. The car was unable to be steered and was completely out of the driver's control and not responding to any input. This repeated itself until the car scrubbed speed and ended up on the road shoulder. Luckily there were no other vehicles on our side or following closely behind when the wild ride occurred. We are also fortunate that the car didn't roll over during the sideways movements- it came close to it. At this point the car's steering wobble was so severe that it was impossible to operate. The car was towed to our local ford dealer and upon examination it was determined that the rear suspension toe link had snapped causing the knuckle and wheel bearing to shift which then caused the incident. The ford people could offer no explanation as to the cause of this catastrophic failure.this exact failure is addressed in the federal safety agency campaign #16v245 and was subject to ford recall #16s18 in april 2016. The recall applied to 2014 explorers- mine is a 2013. This car has been repaired at my expense ($1600) but I will not drive it again. There exist a potentially fatal flaw with these vehicles and we consider ourselves fortunate to escape with no injury or worse. In researching I found a youtube video of "out of control SUV on interstate" (ford explorer)which accurately portrays what happened to us! Please contact me if you need any further information regarding this incident.
I have been complaining of a suspension issue since I had purchased this vehicle in 2013. I am being told there want be a recall until someone dies. I even tried to have it fixed under warranty but suspension are not covered according to ford dealers.
While driving the passenger side started 'clunking' while turning. The noise happened if the vehicle was stationary or in motion. We had the strut replaced and it fixed the issue for a little under 6 weeks. All replacement pets came straight from ford. Within 6 weeks of replacement the ford replacement parts have now gone bad again and damaged the cv axle causing a terrifying shake when accelerating.
Upper strut mount passenger side gone bad. Makes noise when steering. Does it when in motion or stationary.
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