Tl* the contact owns a 2013 ford explorer. While driving approximately 15 MPH, the contact heard an abnormal noise coming from the front passenger side. There were no warning indicators illuminated. The contact got out to observe the vehicle and noticed that the lower control arm was detached from the vehicle. The vehicle was towed to gus machado ford (1200 w 49th st, hialeah, fl 33012) where it was diagnosed that the lower control arm and wheel needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
2013 Ford Explorer suspension complaints
Page 4 of 4: complaints 71 to 79 of 79, newest first, as owners wrote them.
Driving on texas sh 290 power steering failed, steering lost power assist at 70 MPH.
Tl* the contact owns a 2013 ford explorer. While driving various speeds, an exhaust odor emitted inside the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes, wheel bearing, and fuel sending unit needed to be replaced. The vehicle was repaired; however, a month later, the failure recurred. The vehicle was taken back to the dealer, but the cause of the failure was undetermined. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Front suspension makes noises when driving over a bump. Bill flick ford wants to charge money in order to look at a defect in the suspension. When I reported the issue the ford explorer had it was still under warranty. The workers also said that it was common for the 2013 ford explorer to have the suspension problems.
I was backing up from parking spot in a city garage and when I place the car in drive my power assisted steering (epas) failed. I got the power steering fault error, advancetrac error and terrain management error. The car was too difficult to manually steer actually nearly impossible. It took almost 1 hour and 2 grown big men to manually steer it out of the garage so that it could be put onto a flat bed tow truck. Ford claims that my VIN# number is not part of the recall (14s06) for this issue. The dealership that I had it towed to has quoted me around $2,000 to replace the steering rack. This is definitely a safety hazard and ford need to takes responsibility and correct this issue.
Exiting from parking lot and speed of about 15 MPH on a straight road, no pot holes, at about 100 ft from the parking exit, it hit an electric post. Left front suspension, fender, wheels,pillars, rocker & floor, radiator support, front lamps, hood,steering rock, cradle, transmission transfer case, front door and many more damage. All are in left side. I checked the VIN but it is not on recall for power steering problem however I suspect power steering was the caused of accident. It is a major damaged and the insurance is not yet decided if repair or total wreck. I asked the ford dealership to see on the diagnostic computer of the vehicle but up to now they have not yet check.
While driving on a highway, my steering began to feel tighter and tighter, with the wheel harder to turn. Soon it began to require a "push" to make the movement of the wheel begin. I pulled off the highway and the dash alerts came on. One said, "service power steering now" and one indicated that the traction control function was off. The manual said I should shut off the engine and it would reset these. Instead, the steering locked entirely. No dealers were still open the night before thanksgiving, so I took the vehicle to a shop I've used. They didn't have the computer hookups necessary so I towed it again to another shop. They "cleared" the codes, and found the vehicle did not malfunction again. They alerted me to the recall, fords #14s06 this recall included explores made between may of 2010 and february 28, 2013. My explorer was made very soon thereafter, within days, in fact. Given that timing and the facts that indicate that my vehicle suffered the same defects the recall addresses, I feel my vehicle repair should be covered by ford motor company. Ford motor company and the local dealer advise me that since my vehicle is not within the parameters of the recall, there is nothing they can do for me. I hereby submit my petition for an the federal safety agency investigation into whether ford has met it's obligations in this matter. I hereby request the recall management division of the federal safety agency to ensure that the scope of the recall [ford #14s06] is adequate. I feel the scope fell short, in my case, by a few days, leaving my vehicle dangerously unprotected. I cannot repair this defect myself. There is no diagnosis available for me. The defect may be in the sensor, or in the power steering control module, or in the steering "rack". The local ford dealer advises me that there are no "racks" available at this time anywhere. The federal safety agency is my only hope.
Tl* the contact rented a 2013 ford explorer. The contact stated that while driving 50 MPH, a loud explosive noise was emitted as the front passenger's side of the vehicle collapsed. The contact inspected the vehicle and discovered that the front axle had become separated from the transfer case. The shaft had also rotated and caused damage to the passenger's side upper control arm. The vehicle was towed to the rental company for further inspection. The vehicle was not repaired. The VIN was not available. The approximate failure and current mileage was 13,000.
Tl* the contact owns a 2013 ford explorer. The contact stated that while traveling 65 MPH, the steering wheel seized. The contact was able to maneuver the vehicle to the side of the highway. The contact took the vehicle to the dealer and was told that the problem could have been with the steering, axle or the transmission. The dealer did not have specifics pertaining to the failure. The vehicle was not repaired. The VIN was not available. The failure and the current mileages were 2,000.
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