Tl* the contact owns a 2014 ford explorer. While driving 25 MPH, the steering seized when making a turn. The vehicle was able to be driven home and was later taken to norris ford (901 merritt blvd, baltimore, md 21222, (410) 285-0200). The dealer stated that there were no recalls for the vehicle. The vehicle was repaired but the parts replaced were unknown. The manufacturer was called and stated that there was noting they could do since there were no recalls on the vehicle. The manufacturer advised the contact to call the federal safety agency and file a complaint. The failure mileage was 62,500.
2014 Ford Explorer steering complaints
Page 16 of 18: complaints 431 to 460 of 500, newest first, as owners wrote them.
At 61946 the electronic power steering failed. While the wife was driving she noticed a distinctive noise when she turned and it pulled suddenly to the left. Fortunately there was no accident. Upon a internet I found that from 2008-2013 ford explorers had had recalls dealing with the electronic power steering. After reading previous year complaints, I can say they still have issues with the electronic power steering. Ford needs to keep the recalls going.
While I was driving it home I felt on the highway I felt the steering wanting to bind, when I turned it felt at an intersection like it was stuck and could not get it to turn. I came home and stopped the vehicle, when I turned it off and started again the steering was locked. The display showed steering problems place in park. Also track control was displayed.
Steering became heavy and stiff without warning. Traction control and stability controls failed to work causing trouble lights to come on. Turn signals will not stay activated. Steering fault indicator also illuminated. Vehicle was being driven at normal speeds on a leveled city road.
My wife drove our explorer to ft. Wayne in.(aprrox.20 mi.) to go shopping. When she got back into the vehicle to leave parking lot she was unable to steer it. She said that the vehicle was making noises when she would turn the steering wheel. Message came up as traction control failure and to pull of the road immediately. I had to drive over in another vehicle to bring the vehicle home. It took every effort I had to control the vehicle home to the local ford dealer. The ford dealership replaced the steering gear assembly for a total cost of 1603.06$. The vehicle only has 61k miles
2014 ford explorer sport. On august 12 after driving @ 1 hour, I briefly turned the vehicle off. Restarted the car within 5 minutes to back into my garage and received a "steering assist fault" warning and the steering wheel seized. Turned the vehicle off again, let it cool a while, then was able to back it into the garage. The failure mileage was 46,022. This was the 2nd time the steering failed with the first instance on aug 2, 2018. The vehicle was taken to marin ford aug 28 (6995 redwood blvd, novato, ca 94945 (415‑914‑1118) where it was determined the electronic power steering (epas) unit needs to be replaced with @ cost of $2500. The marin ford service advisor, roger, indicated he contacted ford and was told this would be covered under warranty or by any recall. Upon researching this issue, it appears it is not uncommon, certainly for older model explorers and other ford vehicles with epas steering. It seems there may be a known heating problem affecting the epas thermal connectors that ford has taking some efforts to mitigate, but not correct (heat shielding, air channeling, etc). See links for other info. Https://www.youtube.com/watch?v=szhmxwcp9fo http://www.carproblemzoo.com/ford/explorer/lose-power-steering-problems.php
Ford explorer looses power steering. 2014 ford explorer looses power steering while driving. Several codes are generated. These codes match the codes and problems with the 2011-2013 ford steering modules. I had it happen while driving on the highway with sagnificant loss of steering control. I contacted ford and they said there is nothing they can do. Iv attached a picture of the diagnostics screen from ford.
Tl* the contact owns a 2014 ford explorer. While driving 40 MPH, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to leo kaytes ford (145 ny-94, warwick, ny 10990, (845) 986-1131) where it was awaiting diagnostic testing and repairs. The manufacturer was made aware of the failure and did not assist. The failure mileage was 40,627.
Tl* the contact owns a 2014 ford explorer. While driving 70 MPH, the power steering malfunctioned without warning. The vehicle was taken to the dealer (ruxer ford lincoln, inc., 123 place rd, jasper, in 47546, (812) 482-1200) where it was diagnosed that the power steering gear failed. The repair was completed. The manufacturer was notified and advised the contact to file a complaint with the federal safety agency. The failure mileage was 100,000.
Steering gear and tie rod issue. Tie rods have failed and steering gear is going out. Dealer recommends complete replacement. Diagnosis is that steering will lock up will driving once steering gear completely fails.
The first time, the vehicle was in the garage and as I was backing out, the traction control and power steering assist failure warnings came. I turned off the car and everything seemed to reboot. The next time I was just pulling out of a parking lot, but this time, the car took numerous attempts to finally reboot. Then I was on a highway and was barely able to make it to the breakdown lane to stop and try to regain power steering. That was very dangerous! Shortly thereafter, I turned on the car in the garage, and the light came on and never went out along with the power steering. My question is; why is this exact problem a recall for 2011 2012 2013 explorers but not 2014? My acquaintance also has an explorer and is experiencing the same issue. Clearly ford is aware of this dangerous malfunction.
While driving at 70 MPH the left wheel felt like it was going left and the right felt like it was going right while holding wheel straight. Very difficult to control. Then steering assist fault message and traction control light came on.
Tl* the contact owns a 2014 ford explorer. While driving 55 MPH, the steering wheel failed to move. The following day, the vehicle failed to start and the oil pressure, starting system failure, traction control, and engine coolant warning indicators illuminated. The contact called a local dealer (expressway ford, 3800 highway 62 w, mt vernon, in 47620, (812) 838-4366) and was informed that the vehicle was not covered under a warranty or recall. The manufacturer was notified and informed the contact to have the vehicle towed to the local dealer. Additionally, the contact was referred to the federal safety agency. The failure mileage was 120,336.
2014 explorer sport - issue started as small click/pop when turning wheel left or right at low speed around 48k miles. Issue has escalated at 51k miles to steering locking up mid-turn, in-motion still at low speed for 3-5 seconds until it releases on its own.
Steering assist fault message came up when my wife started driving off to pick up our kid from school and steering was excessively difficult for her to safely manage. Vehicle currently has 92,350 miles.
While driving the traction control turned off, which caused the electronic steering to turn off. The car jerked to the left side (almost hitting a box truck). I had to pull the steering wheel with all my strength to get the car to steer correctly. Took the car to dealership and was told the electronic steering gear needed to be replaced.
Stopped for fuel on 5/13/18. When I restarted the vehicle I received a warning stating service power steering assist failure. No longer have power steering, traction control, or turn signals. Bringing it to the dealership today. Vehicle was manufactured 10/2013.
Lost power steering while driving on a local street. Power steering came back the next day and lasted 3 days before going out again.
The electronic steering gear abruptly failed. Pulling out of my driveway. Steering stopped and received light warning. ' steering loss stop safely' lost all function of steering and traction. Dealership says 2234.00 to repair. This was a recall on the 2013 vehicles and older. I could have easily been on highway the day before with my kids. It would have caused severe accident, to lose steering at 65 MPH.
Tl* the contact owns a 2014 ford explorer. While driving at 70 MPH, the "power steering failed" warning message illuminated. Doan ford in belmont, ohio was made aware of the failure. The vehicle was taken to the dealer where it was pending repairs. The manufacturer was made aware of the failure. The failure mileage was 110,000. The VIN was not available.
While operating my 2014 ford explorer xlt, the steering was unresponsive and would seize up while driving around turns. Other times the steering while is extremely hard to turn while operating around turns on both city and highways. I believe the issue is with the electronic power steering.
A internal fault in eaps steering rack, fault code 58530. Ford had recall on 2013 models, mine was shipped to dealer jan. 2014. Still had same issue as 2013. Has to more of them out there. Dealer did not inform of 2013 recall at time of repair. Steering was not ok when turning left made noise and vibrated.
On december 27, 2017 the steering wheel on my 2014 ford explorer limited seized. I was unable to move the wheel in any direction (even by force). The vehicle was stationary and in my driveway. It was unoccupied. It happened when I started the car, put it in gear, and couldn't turn the wheel in any direction. The vehicle was purchased new on 2/11/14 and had 34,872 miles. My local dealer advised it was out of warranty and there were no recalls listed. I found prior ford recalls for multiple makes/models and specifically for explorer model years '11 through '13 dealing with steering issues pertaining to electronic power assisted steering [epas] failures. [recall 14v286000 and/or 17s23] attached is the repair bill for $2,180.67 [note the towing service]. I had to have the electric rack & pinion assembly replaced. The part alone, excluding labor was $1,120.58. On january 2, 2018 I phoned ford at 800-392-ford and spoke with kimberly. I was provided with reference # cas1328239. Again, I was advised there is no recall issued and was told to hold on to my receipt should there ever be a recall. In my opinion, this should never had happened. I am thankful I wasn't driving with my family in the car. This catastrophic failure could have resulted in a major accident. Thank you for looking into the matter,
Driving on highway approx 65 MPH in rain. Sudden loss of power steering, message on dashboard indicating check charging system, then hill assist failure, then warning message that all accessory power was disabled to conserve power. Then all lights on dashboard lit up. Loss of power steering in rain on highway almost caused vehicle to lose control and be involved in multiple car accident. Serpentine belt was found to be in proper condition, and was able to drive home alternate route along 35mph roads. No further problems aside from occasional squeak under acceleration. Immediately followed up with service call, serpentine bell was in good condition, but belt tensioner spring had failed. Vehicle has only 57,000 miles. Seems excessively early for this type of part to fail.
Tl* the contact owns a 2014 ford explorer. While driving approximately 35 MPH, the contact lost control of the steering wheel and the brakes started to squeak and then locked up. The vehicle shifted into oncoming traffic, but no crash occurred. There were no warning indicators illuminated. The vehicle was towed to frank fletcher ford lincoln (3015 turkey creek rd, joplin mo 64801, phone number: (417) 623-5660) where it was diagnosed that the control arm detached due to the contact hitting something with the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 85,000.
Began hearing whirring and screeching sound when turning the steering wheel. Was also difficult to turn the steering wheel at times. Ford diagnosed the problem as a steering gear failure. Vehicle had 20 thousand miles on it and was about 5 months out of warranty period. Ford refused to cover the repair and charged 1570.00 to fix.
Steering went out cant turn wheel no power steering
On july 20, 2017, while pulling the vehicle out of my garage, the power steering failed. A warning light about traction control came on. Thinking the traction control had inadvertently been pressed, I turned the vehicle off and then on again. The vehicle began functioning normally at that point. On sunday, july 30, 2017, as my husband was driving on the highway, with me and 3 of our children as passengers, the power steering failed again and warning lights came on simultaneously about traction control being turned off and power steering assist needing service. The steering wheel was extremely difficult to move. Turning the vehicle off and then on once again seemed to reset the power steering again. I called autofair ford of haverhill, ma the next day and they told me to bring the vehicle in that afternoon. On the way to autofair ford, the power steering failed again. Autofair diagnosed the issue as a failed steering rack and replaced the steering rack and program system for a total of $1721.90. Upon researching this issue online, I learned that the 2011, 2012, and 2013 ford explorers had the same or very similar issue and there was a recall. In addition, I found message threads on various websites of 2014 ford explorers having the same or similar issues as we did. Luckily, when the power steering failed on my vehicle, we were able to keep the vehicle under control and an accident did not occur; however, if sudden sharp steering would have been needed, there likely would have been one. In addition, a failure such as this one should not occur on a vehicle that is barely 3 years old with about 48,450 miles on it. We have had all regular recommended maintenances performed on this vehicle at autofair ford, formally regan ford, from the time of purchase as a new vehicle.
The electronic power steering rack has failed on our vehicle. This I have seen is a problem ford has had in the past and has still not remedied the problem. The out of pocket costs are $2500.00 . The steering is unsafe and is allover the road. Further to this the power seat motor failed and they want $2500 to repair it . This I feel is very unfair and gouging.
We have owned this explorer for 2 months with 44,000 miles on it when the steering started grinding and locking up . This is definitely a safety issue and other prior years have been recalled for the same issue. Dealer wants $1500 to fix it. This car was much too expensive to have this issue with these low miles. Ford needs to recall this and fix our vehicle for us . We asked the dealer to pay for this but have not received any word that they will. Many others are this website have the same issue so it is obviously a large problem with other explorers. Please help!!
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