The contact owns a 2014 Ford Explorer. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. The steering assist warning light was illuminated. The contact was able to veer to the side of the road using physical strength to steer the vehicle. The vehicle was towed to an unknown dealer where it was diagnosed that the rack and pinion needed to be replaced; however, the dealer informed the contact that the parts were on a national backorder. The vehicle was then towed to an independent mechanic who informed the contact that the parts were not available. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance The failure mileage was approximately 65,000.
2014 Ford Explorer steering complaints
Page 8 of 18: complaints 191 to 220 of 500, newest first, as owners wrote them.
The contact owns a 2014 Ford Explorer. The contact stated while driving 50 MPH, the steering assist fault warning light illuminated, with a message to “Drive Safely’ displayed. The vehicle was towed to the local dealer who diagnosed the vehicle with a failure within the electronic steering rack. The dealer stated parts were not available. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to the federal safety agency Campaign Number: 14V286000 (Steering). The approximate failure mileage was 104,200.
The contact owns a 2014 Ford Explorer. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle. The contact stated that the "Service Advance Trak" and "Steering Assist Fault, Service Required" messages were displayed on the instrument panel. Two independent mechanics and three dealers were notified of the failure. The manufacturer was also notified about the failure and referred him to the federal safety agency for assistance. The vehicle was not repaired. The failure mileage was 163,000.
Driving down road and lost steering. Would not steer at all. The steering rack malfunctioned. Had mechanic shop identify issue. The power steering service light came on when steering was lost and there was no notice. Had to have steering rack replaced. Lucky nobody got hurt. This is a big safety issue. Ford has had problems with steering issue before. I think ford should issue a recall and I am looking for reimbursement for the tow and repairs.
Power Steering and Terrain Managment Sysyem Fault, Left me trapped in a completely different state, Vehicle only has 55,588 Miles on it, I haven't yet gotten it checked, but will update my complaint as soon as I do
The contact owns a 2014 Ford Explorer. The contact stated that while her daughter was driving approximately 15 MPH, the steering wheel became difficult to turn. The driver was able to steer the vehicle safely to a nearby parking lot. The contact was unaware if any warning lights were illuminated. The vehicle was towed to the local dealer and was diagnosed with the steering gear assembly failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to the federal safety agency Campaign Number: 16V245000 (Suspension). The approximate failure mileage was 105,000.
The power steering went out and made the vehicle impossible to drive.We were on vacation 112 miles from home when this happen, so I had it towed 112 miles back home and I took it in the the dealer I purchased it from. They said there was a recall on 2011-2017 Explorers but excludes the 2014 model year. This vehicle only has 24517 miles on it and the dealer said I would have to pay the whole repair bill of almost $2200. Ford knows there is an issue with these vehicles so I don't understand why they would not include the 2014 Explorer also.
The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 60 MPH, the power steering failed. There were no warning lights illuminated. The contact pulled safely to the side of the road for 15 minutes and restarted the vehicle. The contact drove home safely; however, the steering failure reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.
I was driving down the street and my steering wheel locked up and all kinds of warning lights came on. I glided in to a parking lot and I am 7 months pregnant. I took it to dealer and they said it was the steering gear which was going to cost me over $2600. I started researching and see that this was a recall on 2011-2013 and 2015=2017 Explorers but not on the 2014. This is crazy. Luckily there were no other cars around or I would have been in a bad accident. I believe this should be a covered recall on my vehicle.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, an abnormal grinding sound was coming from the steering wheel while steering in either direction. In addition, the contact also stated that the steering wheel would fail to readjust after making a turn and would stiffen while driving at various speeds without warning. The contact called the dealer where she was given an estimate for the repair and was informed that the parts to repair the steering wheel were on back order. The manufacturer was also notified of the failure and provided the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
second time loss of power steering, first time almost got in accident. they said it was battery, so they replaced battery and reprogramed it at dealership. second time it happened was parked and when restarted no power steering, brought to dealership they said it was the steering rack, replaced rack, cost 2400,00 this should be covered under the recall
The contact owns a 2014 Ford Explorer. The contact stated that upon starting the vehicle, the steering wheel was locked with the Service Advance Trac and Steering Fault - Service Now messages displayed. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. Upon taking the vehicle to an unknown dealer for an oil change, the dealer was notified of the failure. The dealer diagnosed that no issues were found; however, the contact stated that the steering felt sticky while driving. The dealer was notified of the failure and informed the contact that there was no early availability to inspect the vehicle. The contact stated while driving 45-60 MPH while taking the vehicle to an independent mechanic, the steering wheel seized inadvertently. The Service Advance Trac and Steering Fault - Service Now messages were displayed. The contact stated that he shook the steering wheel several times and the steering wheel loosened. The contact was able to continue driving. The vehicle was taken to the independent mechanic where it was diagnosed that the electric power steering assist unit had failed and needed to be replaced; however, neither the OEM parts nor aftermarket parts were available. The manufacturer was notified of the failure and informed the contact that they could not assist as there was no open recalls associated with the failure. The manufacturer referred the contact to the dealer. A case was opened. The vehicle was not repaired. The failure mileage was approximately 80,000.
The electronic steering assist is making noises. It’s hard to steer, steering locks up same issues as 2011-13 and 2016-17 Explorers. 2014 is the only model which hasn’t been recalled mileage is 112453 bought used with 109280 miles. When driving the steering wheel will suddenly lock up where you can’t turn then after a moment or so it will free up. This is very dangerous and I’ve seen a lot of other Ford Explorer owners with this same year 2014 having same problems and even wrecking their cars because of it. Ford recalled 2011-13 and 2016-17 but not 2014 or 2015 and these years are having same problems as the recalled vehicles.
Complete loss of electronic power steering while driving on highway. Dashboard lit up like a christmas tree. Managed to hard steer off the road. No warning of any kind just died at 60Mph. Ford replaced entire electronic steering gear assembly at my cost, very expensive $2,800
Power steering stopped working, no warning lights or messages appear in the dashboard. Vehicle only has 44,000 miles on it. No power assist while i was driving and vehicle suddenly started going to the left, had to jam on brakes before i hit a vehicle parked on the left side if the street. Vehicle has not been looked at yet.
the steering is getting hard and soft. when turning making it difficult to drive
The contact owns a 2014 Ford Explorer. The contact stated that while driving 30 MPH, the traffic control light and traction control warning light illuminated. The contact stated that the steering wheel seized. The vehicle was towed to an independent mechanic. The vehicle was diagnosed and repaired with a used part. The failure reoccurred. The VIN was not included in the federal safety agency Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure. The failure mileage was 114,000.
The contact owns a 2014 Ford Explorer. The contact stated that while driving 55 MPH, the steering wheel became difficult to turn. The contact stated that the advance track, traction control, and ABS warning lights were illuminated. The contact stated that the vehicle was taken to an independent mechanic who diagnosed the failure as the electrical power steering. The contact stated that the rack and pinion and electrical motor for the steering wheel needed replacement. The vehicle was not repaired. The contact stated that parts were on back order. The manufacturer was made aware of the failure however, no assistance was offered. The approximate failure mileage was 116,000.
Vehicle Electronic Power Steering stopped working. Power Steering Fault & Service Advanced Trac message. Also saw a day later another message that would come up with the Service Advanced Trac. It would be to Check Brake System. While researching I found that Ford had a recall for the Power Steering & Service Advance Trac for the 2011 - 2013 model years. On the federal safety agency there have been quite a few people complaining about the 2014 model for Power Steering & Service Advance Trac. I didn't get a picture of the Power Steering fault, but I did get a picture of the Service AdvanceTrac with the Check Brake message. Putting it in with this as well.
While driving, without warning, the power steering went out. My 2014 Explorer became extremely difficult to steer. Luckily this happened before I made it to the end of my street. Had my wife been driving or I was traveling at higher speeds, this would have definitely resulted in an accident. We parked the car for a week, trying it intermittently, and today the steering worked again. But not knowing when or where it will happen again, and the accident risk to my family and other drivers, makes this vehicle inoperable. Given the similar complaints from other 2014 Explorer owners, this is clearly the case of a faulty part or system and Ford should issue a recall.
lost power steering while driving. almost hit pedestrians
Power steering locked up while driving, a warning on the dash to have power steering serviced came up, we drove approximately one mile or less down the road to a friends house and as we were pulling in his drive the steering locked up, the vehicle could not be moved, it was inoperable and had to be towed to the Ford garage This was a very serious safety hazard, had it locked up while we were driving down the road we would had no control of the steering, and ended up where it took us. Across the center line onto on coming traffic or off the side of the road. Vey scary situation
Electric Power Steering unit has frozen or locked up. Occurred at slow speed in my driveway before I pulled out into traffic, fortunately. Unable to turn steering wheel at all. Disconnecting battery to reset system did not change anything. Car will have to be towed or trailered to dealer for repair.
I was driving and there was a loud pop then the steering wheel lock up on me. The power steering assist warning light came on all at once. Lucky I turned to a stop sign and only ran off in the grass for a second. If I would have turned right me and my fiancée would probably be dead or in the hospital since the road I did not take is very busy and well none for crashes. I was in the middle of pulling out and had to forces the wheel to turn to keep us safe and able to park.
This is an addition to initial complaint #11464655 regarding partial loss of steering. My initial complaint was for partial loss of steering while operating at 40 mph.. I had the vehicle inspected and it was determined that the rack and pinion failed. My mechanic attempted to order a new rack and pinion from Ford but Ford states that rack and pinion's for 2014 Explorers are on back order since so many have had steering loss issues and that they have no clue when the rack and pinions for the 2014 Explorer will be available. It seems as if there must be an issue with the steering in the 2014 Explorer if Ford itself states that they do not have any rack and pinions on hand for the many 2014 Explorer owners who have experienced steering loss issues with their vehicles and with the non-availability of a replacement rack and pinion for the 2014 Explorer, owners have their vehicles sitting at dealership or repair shops since they are not able to safely operate until such time that Ford is can produce the replacement rack and pinion. Fords answer to this issue (lack of replacement part - rack and pinion) is for the 2014 Explorer owners to rent a vehicle until the part becomes available but that puts a financial burden on the many 2014 Explorer owners for them to pay for the rental out of their own pocket while their vehicle is just sitting at a dealership or repair shop awaiting a replacement part due to the lack of availability of such replacement part. With so many 2014 Explorers out of commission due to steering and the lack of replacement rack and pinion, I believe this is a serious problem nationwide that should be handled as a potential recall. Ford had steering issues with its 2011-2013 Ford Explorers and I believe the steering issues for the 2014 Explorer should be examined and added to the recall for safety issues before a 2014 Explorer is involved in a fatal crash resulting in fatalities.
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn left or right. The steering assist fault warning light was illuminated. The contact restarted the vehicle and the vehicle worked as designed. The vehicle was towed to the local dealer where they informed the contact that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 100,000.
My 2014 explorer was just diagnostic with a failing electric racket pinon steering defect. I am unable to drive my vehicle and not able to repair it, the cost is way to much. I see that the 2011 thru 2013 have a recall on steering failure that was addressed in August of 2014. The steering locks up on me and feels like its all over the road.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel would turn in the opposite direction of the driver input. The contact stated that the steering wheel made an abnormal noise. Occasionally, the vehicle intermittently lost power steering assist functionality. The contact stated there was no warning light illuminated. The vehicle was then taken to an independent mechanic and the contact was informed that the rack and pinion needed to be replaced. The dealer and manufacturer were contacted and the contact was notified of the federal safety agency Campaign Number: 14V286000 (Steering) however, the VIN was not included. The failure mileage was 117,677.
Steering gear is grinding and showing signs of the same condition that the 2013 models were recalled to repair. Is it possible the steering equipment in the 2014 vehicle was manufactured doing the period the suspect gears were built?
While operating my vehicle at approximately 40 mph, I experienced partial loss of steering (hard steering) making the vehicle difficult to control. The partial loss of steering experienced put myself and the safety of others in my vehicle at the and on the roadway at risk for a crash. I immediately took the vehicle into a repair shop to have it inspected to ascertain what the issue was. Upon completion of the inspection, it was determined that the rack and pinion failed and needed to replaced. Prior to the loss of steering, I DID NOT receive any warning indications on my dash about steering issues or steering failures.
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