The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that whenever it rained or snowed, water was entering the vehicle from the A-pillar trim seal, covering the floorboard. The dealer was contacted and confirmed that parts were not available for the recall repairs. The manufacturer was not made aware of the issues. The failure mileage was approximately 192,000.
2015 Ford Explorer body complaints
Page 3 of 15: complaints 41 to 70 of 412, newest first, as owners wrote them.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. While driving approximately 70 MPH, the front passenger’s side A-pillar trim detached and struck another vehicle. In reverse, the rearview camera failed to display a clear image behind the vehicle. The local dealer was contacted on several occasions. The vehicle was not diagnosed or repaired due to parts not being available. The vehicle was taken to a local Auto-Glass shop, where the vehicle was repaired at the owner's expense. The vehicle was repaired; however, the failure reoccurred and was temporarily repaired using tape. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. The failure mileage was approximately 95,000.
The contact owns a 2015 Ford Explorer. The contact stated that while reversing into the driveway at approximately 2 MPH, the rear-view camera image went blank. The vehicle had been experiencing intermittent loss of the back over prevention camera function for approximately one year. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure with the camera. The failure mileage was approximately 87,000.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated while driving approximately 65 MPH, the front driver’s side A-pillar trim detached and flew off onto the roadway. Upon further inspection, the contact noticed that the front passenger’s side A-pillar trim was loose. The contact stated that while reversing, the rearview camera failed to display a clear image. The vehicle was taken to a local dealer, where it was trim was temporary replaced with tape. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera failed to activate; however, on other occasions, the screen displayed properly. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but informed the contact that parts for the recall repairs were not currently available. The failure mileage was approximately 95,000.
The contact owns a 2015 Ford Explorer. While the contact's wife was driving at an undisclosed speed, there was a loud, windy sound coming from the windshield. The contact stated that the A-pillar trim and attachments had detached from the vehicle. The technician at the dealer went to the residence and inspected the vehicle twice. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that parts would be available within two weeks. The parts had not been available for two years. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure, but was unsure if a complaint was filed. The failure mileage was unknown.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving at 80 MPH, the driver’s side exterior A-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
A recall was issued in Jan 2024 - notice 24S02/the federal safety agency Recall 24V031. In the fall, maybe September 2024, we had still been unable to schedule an inspection by the dealership. We were driving on the interstate, and part of the exterior A-pillar trim detached and flew off of the car into traffic, where it could have potentially caused an accident, had there been more traffic at the time. We finally got the vehicle inspected in Spring 2025, and were told we did need the trim replaced on both sides, and it should be available by the fall of 2025. During the first week in January 2026, I asked again about the replacement, and was informed that the new projected date for the part to be available was a year out (i.e. end of 2026 or beginning of 2027). In Aug 2025, we had the windscreen replaced, and were told by Safelite Auto Glass that they had the A-Pillars and Trim available in their warehouse, but since we were expecting the dealership to replace these parts, we declined the additional expense. I've been informed at the dealership that many people buy them online or from other locations, but there was no offer of reimbursement if I went outside of the Ford parts supply system. I understand with almost 2 million vehicles affected, patience is necessary, but I think 3 years waiting for a fix (when compatible parts are obviously still available in the economy) is excessive, and puts more people at risk, particularly if hundreds of thousands of vehicles are still driving around with the original, un-fixed parts.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention. The contact stated that the A-pillar trims were cracked and loose. The contact stated that the rear-view camera operated as designed; however, there was no audible chime while the camera was operational. The local dealer was contacted for updates on parts availability and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Champaign Number: 24V031000 (Structure). The contact stated that the driver’s and passenger’s side A-pilar trims were partially rotted. The vehicle was taken to a dealer where it was diagnosed and determined that that the exterior A-pillar trims needed to be replaced, but the parts were not currently available. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that intermittently, the back-over prevention camera displayed a distorted image, was black, or displayed a message to contact the dealer. The dealer was not contacted. The manufacturer was not made aware of the issues. The failure mileage was 94,000.
The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver’s side A-pillar windshield trim began to detach from the vehicle. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while attempting to reverse, the rearview camera became inoperable, and the rearview image appeared blurry. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 81,000.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that the remedies were not yet available. The manufacturer was not made aware of the issues. The contact had not experienced a failure.
See attached document for complaint. I've got a 2015 Ford Explorer. A recall letter was sent to me over two years ago. The issue was the exterior a-pillar applique trim clip. I have been trying to get this taken care of over two years now. All the Ford Dealerships in my area tell me is we don't have the parts in. I'm a very patient person but this has become ridiculous. I would very must appreciate some help in getting this matter resolved.
See attached document for complaint. I am writing in regard to an open recall on my Ford Explorer. In February 2024 I received a letter from Ford about a safety recall notice, 24S02/HNTSA, explaining that A-pillar applique trim clip attachment was improperly assembled. Then, another letter from Ford in October 2025, marked “Important Safety Recall”. The driver’s side A-pilar applique trim fell off while driving on interstate I-64 in Virginia. Fortunately, no accident resulted. I have been to my dealership in Williamsburg, Virginia several times for service for this problem and I am always told there are no parts available. Over time I have purchased 5 ford vehicles and always was satisfied with them. This brings me to ask when may I expect proper resolution for this problem?
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted and inverted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the road's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. Â The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
The recall campaign from Jan 19,2024 Manufacturer Recall Number24S02 the federal safety agency Recall Number24V031 has been open since 2024 and has not had a remedy become available. In the meantime, my passenger side pillar has become detached, as warned in the recall. Rain leaks into my car and causes visibility issues. This is worrisome because I do have three young children, one in a car seat right behind the passenger side. In addition, the second recall,Oct 13,2025 Manufacturer Recall Number25SA9 the federal safety agency Recall Number25v695 is also an extreme issue with my vehicle. The backup camera has malfunctioned several times, almost daily at this point. It also will not notify me of something behind me as it's intended to at times. FORD has yet to remedy either of these.
The contact owns a 2015 Ford Explorer. The contact stated that the back over prevention camera was inoperable. There were no warning lights illuminated. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact that parts were on back order. The manufacturer was contacted and opened a case. The failure mileage was unknown.
Exterior A-pillar trim and rubber strip on both sides has detached from vehicle on the highway. The sides got detached on separate occasions. While driving on the highway, the driver side rubberstrip got detached in one end, starting to flap back and forth over the windscreen, making a lot of noise and obstructing the view. The trim did not come off that time. The passenger side entire trim flew off completely on the highway causing a hazard for other drivers. There is a recall, 24S02 since 2 years ago in relation to this but Ford has not yet been able to address the issue. I received another letter from them to immediately call the dealer to schedule inspection and repair. However, the dealer keeps telling me that the parts have been on backorder for over a year and they cannot address the issue without the parts. How long is it reasonable to wait for this hazard to be addressed?
The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached, allowing water into the vehicle after rainfall, and the infotainment screen was foggy. The contact later received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
My vehicle is impacted by the existing safety recalls. The trim around my windshield has broken and parts have flown off the car while driving. I have taken my car to the dealer to ask for repair and they said they should have parts in about 3 months. It has been nearly a year and they still do not have parts. I cannot imagine why they can't get the parts for a safety issue in this amount of time. Is there anything you can to do force them to prioritize getting these parts and getting my car fixed?
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 75 MPH, the front passenger’s side A-pillar trim detached. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,200.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign numbers: 19V435000 (SUSPENSION), 21V537000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION); however, parts for the recall repairs were not yet available. The contact stated that while driving at various speeds, the contact heard outside noises inside the vehicle. In addition, the contact stated that when the heater was activated, the front windshield made an abnormal sound and then shifted. The contact stated that on a separate occasion, while the vehicle was parked at the residence, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to a glass specialty shop, and the front windshield was replaced. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2015 Ford Explorer. The contact stated that while driving 65 MPH on the freeway, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact later applied tape around the A-pillar. The contact became aware that the VIN was included in the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The dealer was notified of the failure and secured the passenger's side windshield exterior A-pillar trim with tape at the residence. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted when the failure initially occurred, and informed the contact that the parts would be available in a few months. The failure mileage was approximately 90,000.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera image was blurry, nearly causing the vehicle to strike a bicyclist. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 49,000.
The contact owns a 2015 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). In addition, the screen displayed a black screen, or occasionally fail to turn on. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Check Rear-view Camera" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the failure had occurred since the vehicle was purchased. The failure mileage was unknown.
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