Vehicle cabin is filled with a rotten egg/sulfur smell upon acceleration with the air conditioning running. The heating/AC system is normally in the "auto" mode. Not noticed much in the winter because I live in michigan, but the rest of the year it is noticed every time I pass a vehicle or enter the freeway. Had it to the dealer and my concern was verified, but I was told there is no fix yet. Seems they are waiting for a recall. I have real concerns about my health and the health of those that ride with me. I sent a complaint to ford and received a "thank you", thats all. I hope you can move them into some type of action for a fix to this situation. Thank you for your time.
2015 Ford Explorer engine complaints
Page 9 of 11: complaints 221 to 250 of 289, newest first, as owners wrote them.
Tl* the contact owns a 2015 ford explorer. While operating the vehicle, the odor of exhaust fumes was present inside the cabin. The failure caused the occupants to experience headaches and nausea. The vehicle was taken to the dealer, but the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 30,000.
Tl* the contact owns a 2015 ford explorer. The contact noticed an abnormal odor in the vehicle. After an exhaustive investigation, the contact deduced that the odor stemmed from an exhaust leak. The contact stated that the odor emitted from the heating/air conditioning vents. The vehicle was taken to the dealer on several occasions for diagnostic testing. The contact was not given a prognosis for the odor. The vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 23,000.
Tl* the contact owns a 2015 ford explorer. The contact stated that carbon monoxide penetrated the vehicle. The contact performed an inspection, which detected carbon monoxide at the front driver and passenger areas. The vehicle was taken to the dealer for further inspection. The manufacturer was notified. The failure mileage was 13,700.
Exhaust odor, carbon monoxide present in cabin. Check engine light.
Exhaust fumes entering inside car when air condition is on. Had car serviced told ford dealer of problem, they changed air filter still have problem.now it is all over news there is no fix for this problem. Dosnt matter whether car is in motion or not.
Every time I am getting on the interstate and have to give it gas, I can smell exhaust in the cabin. And then while trying to pass another vehicle I can also smell the exhaust in the cabin. I reported this to the local dealer back in september of 2016 and they said that there was no recall or reported issues with my complaint.
I've been dealing with exhaust fumes entering my vehicle upon a hard acceleration. I'v taken my 2015 explorer to the dealership 5 times to get this correct, with no positive resolution. I'm also experiencing a knocking noise when making a hard left hand turn. I've brought to the dealership twice to fix it, with no resolution.
Purchased new 12/2014 and have had an exhaust smell inside the car when driving. Exhaust odor is very strong when going up hills and when engine is under a load such as acceleration. Even with the A/C on re-circulation mode, the odor is quite strong to the point of having to roll down the windows. We also experience headaches while driving from all the fumes. We have had it to the dealer for this issue at least twice, the fist time they said nothing was wrong. The most recent visit in december 2016 they replaced some body seals on the back of the vehicle which has helped some, but we still have fumes getting into the vehicle and we still get the headaches. It is to the point that my wife is afraid to drive the car. We are also now aware there has been a service bulletin on this very issue since 2012 and ford has been aware of the problem on the explorer. So they have been selling these with a known defect that is a real safety issue with carbon monoxide poisoning. Also, our dealer (team ford) did not address it until we really pushed the issue on the most recent visit this past december after 2 years of dealing with it, but its still not solved even after having the vehicle for 10 days. We are very concerned about this and very unhappy with the initial deal response as well as ford selling us the vehicle with a known issue that is quite dangerous.
2015 explorer sport 3.5l v6 ecoboost, car shudders while trying to maintain highway speeds while barely touch the gas. Engine misfires, hesitates when trying to accelerate quickly. Ford nor dealer will do anything about it saying its "normal". Purchased the extended warranty but still no resolution. Has been on going for about a year. At one point the car went into "limp mode" and would only allow me to drive 20 MPH on the highway while the rpms' where maxed out. Thankfully I was close to a dealership to have it looked at. Said "pipe hose clamp came lose". Something is wrong with this ecoboost engine. There have been lawsuites over it. I have taken it to the dealer several times, had several techs, supervisors drive it and nothing.
Very strong smell of gas inside of cabin while driving with heat on.
After a hard acceleration, on the highway or when accelerating on a freeway entrance ramp, we smelled a burnt hair odor in the passenger compartment of our 2015 ford explorer. After smelling this, I did some research and found other ford explorer owners with the same complaint and the smell was accompanied with carbon monxide. 9-28-15 dealership sealed rear underbody. 5-2-16 dealership installed new downturned muffler assembly. After this fix the smell went from a few seconds to a minute plus. Caused watering eyes, headache and coughing. 7-26-2016 dealership replaced the muffler system that had "bad welds", and reprogrammed electronic modules. Sept. 3, 2016 left on a trip, and the smell came back while paasssing on the freeway. Also on a trip, the burnt hair smell came into the vehicle through second row, passengers, lowered window. The smell appeared again while going up a hill on freeway, this time through the drivers lowered window. Watering eye, headaches and coughing accompanied the odor. 10-3-2016 dealership resealed all of the back of the vehicle and improved tailgate gasket. District engineer did an onsite inspection. 11-30-2016 picked the repaired vehicle up. 12-4-2016 exhaust fumes again while accelerating up freeway on ramp. 12-9-2016 ford denied a buy back claim. The odor never happens around town. I need to get rid of this 2015 ford explorer for one we can take on the highway.
Strong exhaust odor in passenger cabin when operating the vehicle with full throttle applications (e.g., passing, climbing steep grades or merging onto freeway ramps)
I purchased the 2015 ford explorer in late march 2015. Although the smell was there from the beginning it was progressively getting worse. It seems to happen whenever it feels like it. It occurs with the A/C off, while driving at a steady speed, and upon acceleration. I have taken it to brandon ford for several attempts to fix the problem, which they had no idea it even existed. After several attempts to fix the exhaust/carbon monoxide ford is telling me they have a report that a field engineer has deemed the fumes/poison entering the cab "a normal occurrence" and they will no longer put it in service.
No engine acceleration the truck failed to accelerate when entering highway ca 92 west bound. The truck maximum speed was 20-25 MPH with the accelerator pedal fully extended. The check engine light came on flashing yellow and you could smell fuel. The truck was shaking and shuttering.the truck wouldn't not accelerate beyond 25 MPH onto to the highway. I believe the problem lies with the eco boost system.
Our explorer limited unit has less than 21,000 miles on it. While accelerating to pass another vehicle, climbing a hill / mountain or similar situation exhaust fumes enter the cabin. The A/C unit is on and in the recirculation mode with the rear A/C unit operating. The noxious fumes smell like rotten eggs / sulfuric acid. The only way to clear the dangerous exhaust gases is to open windows allowing for a change in the cabin's atmosphere. This is a recurring issue that can be replicated. Working with the dealership we purchased from as well as ford corporate to resolve this dangerous situation. Many units are experiencing this same issue. No proven repair / fix to date. How long will it take ford's engineering team to isolate the reason this occurs and provide a proven repair / recall? Could it be the units experiencing this recurring problem could be coming out of the same manufacturing facility?
Have taken this vehicle to ford 4 times without resolution. Exhaust smell overpowering during acceleration and now afraid to take long trips over inclined ed grades, essentially limiting to no towing, no visits to family, essentially a big white elephant in my garage
Update to the federal safety agency complaint #10914850 vehicle still in service since 9/26/16. Total days at dealer for service due to exhaust fumes / chemical smell in passenger compartment: 26 as of 10/16/16. Have been told ford's engineering rep (during ford's "final repair attempt" under lemon law) also smelled fumes in cabin under wot and when engine under load. Was told that it could not be carbon monoxide in cabin making me dizzy and sick feeling because "catalytic converter changes carbon monoxide to carbon dioxide, which is why dealer uses co2 meter not co meter". Was informed that regional engineer instructed dealer to repeat tsb 14-0130 even though they were then telling me that the smell is from "mildew on the A/C evaporator core", which contradicts their performing the tsb to seal the vehicle from exhaust fumes a second time (performed previously without effect in 10/2015). Have been told many different "reasons" for the fumes in cabin, none of which make much sense. Mildew does not smell like sulfur or exhaust fumes. To make things worse, I was told that I "do not drive enough miles" during my trips to "dry out the evaporator core" so I am told my driving habits, not ford's design flaws allowing exhaust into cabin, are the reason for the fumes. Service manager has been diligent and professional and is a genuinely nice person, though ford is trying to serve up a "red herring" by trying to divert attention to the A/C system rather than admit to exhaust fumes in passenger cabin. Ford replaced the evap core which resulted in nearly no A/C upon being told vehicle ready for pick-up on 10/15/16, so it is still in service..now to repair what they broke during "final repair attempt". To consumer, appears ford has propped open fresh air vents regardless of "recirculate" button light, resulting in warm A/C. Ford should re-purchase this hazardous vehicle.
Smell of exhaust fumes and/or sulfur-type odors coming through air conditioning system under heavy acceleration, passing on highway, or when engine is under a load. Fumes/smell get so bad that I have to roll down all windows and open sunroof to ventilate the passenger compartment. Tolerated the headaches, nausea, and light-headedness while driving until situation became intolerable and had begun to avoid driving the explorer. First serviced in 10/2015, dealer had vehicle for 4 or 5 days. I was told that a tsb was performed which included removing the rear bumper and using sealant, but that did not correct the problem. Fumes in passenger compartment persisted. On 9/26/2016 took vehicle back to dealer for further diagnostics and repair attempts for same problem. Dealer had vehicle through 10/4/16, and called to tell me to come pick-up vehicle as it was "fixed" by cleaning A/C evaporator, and also "speaking with ford engineers". Went for test drive with service manager. After approx. 4-5 miles on highway, under varying acceleration conditions, cabin began to smell like fumes again, coming through the A/C vents. Then I began to feel light-headed and informed service manager of same. Could not ventillate vehicle due to heavy rains, but taking A/C off of "recirculate air" helped only a little, and changed nature of odor slightly. Dealership was using a meter to measure what was supposed to be carbon monoxide. Was consistently told throughout that measurements were "low" at 900ppm to max 1500ppm. When driving with same meter, it alarmed multiple times, but I was told it was because meter responds to breathing in the car. I determined that meter was for carbon dioxide not carbon monoxide. Returned vehicle to service, was told ford is having regional rep examine vehicle on 10/11/16. I have filed a lemon law complaint with bbb.
Upon hard acceleration, such as trying to get on the interstate highway or going up a hill while pulling a trailer, exhaust fumes are getting into the passenger cabin. You can smell an odor similar to sulfur or like someone struck a kitchen match. This is most noticeable when the front and rear AC units are running. I've taken the vehicle to the dealership twice and the tsb repairs have been done on the vehicle but the fumes are still getting into the cabin. The last time I had it in to the dealer, I had one of the mechanics ride with me while I got on the interstate. He never would say that he smelled the odor of the exhaust but if I could smell it, he certainly could have as well. The odor is offensive and bothersome but the carbon monoxide that it contains is poisonous. I've looked online and there are many post to various websites posted by owners that have the same problem. Ford should be made to correct this problem.
2015 ford explorer -- smelling exhaust odors inside the car when accelerating over 3,000rpm, usually when merging thru interstate highways or expressways, driving over 75mph or going uphill. It happens with the A/C mode in "recirculation" or not. I bought the car brand new on july 2014. I reported the issue at least four (4) to six (6) with the dealership's service department, and they attempted with the help of ford engineers to fix it with instructions from tsb 14-0130 but it doesn't seem to help. On two (2) separate occasions, they had to give me a rental car for two (2) weeks because they were troubleshooting and attempting to fix it. I have also attached a letter from the dealership stating their interest in purchasing the car but I don't know if it has something to do with the defects but I find it very interesting.
Tl* the contact owns a 2015 ford explorer. While driving 45 MPH, the vehicle decelerated, stalled, and the check engine warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of this issue. The failure mileage was 12,500.
My vehicle has had an exhaust smell under acceleration since new. After approximately 9 months it starting getting really bad. I took it to the dealership beginning of august and they completed the tech bulletin but was not fixed so I took it back. The dealer told me they worked on it for 3 days with technical service from ford motor headquarters but could not fix it and told me it was safe to drive and gave me back the vehicle. When I picker up the vehicle my receipt stated "could not verify problem", (that is a major cover-up) by the dealer from liability. I filed complaint with ford and took it to another dealership. They verified the problem and have had it twice more and replaced the exhaust and resealed the body seams but the smell is still there. I have been in contact with ford but keep getting the run around and told I have to take it back to the dealer but the dealer tells me they have done everything to try and fix it. My main complaint is that this is a lease vehicle so it belongs to ford, they should just take their vehicle back and release me from my lease since they cannot fix their vehicle. Ford tells me that they filed the paperwork for the lemon law but I need to take it back to the dealer again and again. I just picked it up saturday and this is monday and ford says take it back to the dealer and ford will call me on friday. I don't know why I have to keep taking it back to dealer when dealer states they cannot fix it.
Tl* the contact owns a 2015 ford explorer. When attempting to hard accelerate in the vehicle, exhaust fumes entered the vehicle. The vehicle was taken to the dealer four times. The exhaust system and other components were replaced, but the failure recurred. The manufacturer was notified. The approximate failure mileage was 7,000.
Burning plastic / exhaust smell inside the cab any time when accelerating
Tl* the contact owns a 2015 ford explorer. When the accelerator pedal was depressed at various speeds, exhaust fumes entered the vehicle from the vents. The dealer was able to duplicate the failure, but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 40,000.
Tl* the contact owns a 2015 ford explorer. While driving and accelerating the vehicle, an exhaust odor entered the vehicle. The vehicle was taken to a dealer where it was diagnosed that the HVAC module and air extractor needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 19,200. The VIN was not provided.
Tl* the contact owns a 2015 ford explorer. While operating the vehicle, exhaust fumes were present inside the vehicle and caused the occupants to become drowsy. While using a carbon monoxide detector, the reading indicated that the carbon monoxide levels reached 60 parts per million. The contact indicated that the failure was most noticeable when the air conditioner unit was operated or while driving up an incline. The vehicle was taken to the dealer on several different occasions and the extractor, molding, valve asy auto drain, power take off asy, and the transfer case were replaced; but, the failure continued. The manufacturer was notified of the failures. The failure mileage was 100. The VIN was not available. ..updated 09/20/16 *bf..updated 12/20/16 *bf
3.5l ecoboost, 24k miles. Upon attempted acceleration, engine does not produce full power. Engine lags significantly then surges in both RPM and acceleration. Issues has persisted for approximately 3k miles. Issue occurs during all environmental conditions. Check engine light has not come on. No codes have been found. Vehicle has been examined by hudson ford in wisconsin. No resolution provided, issue continues to exhibit itself.
I have noticed this smell some since I purchased the vehicle, but it has progressively gotten worse. Upon heavy acceleration (such as merging onto the highway), there is a very strong burning smell that takes over the inside of the vehicle. The smell seems to be exhaust coming into the vehicle. I have noticed an increase in "sleepy driving", or getting sleepy even if it is just on my way home from work. In july 2016 I took the vehicle in to be fixed, however, the fix did not work. This morning I took it back to the dealership for more repairs. I have a young child, and these fumes coming into the vehicle is not acceptable and needs to be taken care of immediately. Ford needs to do something, or provide a major discount towards a new version that doesn't have this defect. I finally got the vehicle I wanted, and I can't drive it because of this issue. Please make ford fix this problem. 7 years of this being an issue with ford vehicles is way to long!!!
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