Vehicle has apx 78000 miles with a broken water pump. They are supposed to be good for 100k miles. Many people have gotten them replaced to have them break again with in a year.
2015 Ford Explorer fuel system complaints
Page 2 of 4: complaints 11 to 40 of 94, newest first, as owners wrote them.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at undisclosed speeds, the vehicle lost power on several occasions. The vehicle was restarted and operated as designed. There was no warning light illuminated. The vehicle was taken to the local dealer and diagnosed with a faulty throttle body. The vehicle was not repaired. The manufacturer was notified of the but no further assistance was provided. The failure mileage was approximately 96,000.
merging northbound 280 on the freeway, lost all power to vehicle.
EXHAUST FUMES INSIDE INTERIOR-This seems to only occur on road trips where fast and hard acceleration is needed for highway driving which is not something we normally due. Since we have owned the vehicle, on every occasion of strong hard acceleration there is a strong exhaust / spent fuel smell being brought into the cars interior. We have reached out to the local Ford Dealer several times but without satisfactory results. The exhaust fumes continue to exist in the cars interior upon hard and fast acceleration. My wife just returned from a interstate road trip with signs of exhaust fume poisoning with an extreme headache and very lethargic.What is it going to take for Ford to fix this problem or for a recall to be issued. Will it take fatalities or long term respiratory issues before anything is done to solace this issue. Besides the huge concern about the car owners safety and health; what about the potential diminished resale value of the vehicle due to Ford’s negligence to truly fix this exhaust issue.
The highway while on the highway. I was driving. And the car suddenly had no was on everythi pull over but I had to pull over. Because. The car didn't shut off, but I stepped on the pedal and there was no power. So I pul the road to the side of the road. And turned the car off. I started it back up and did fine and went home. But this was dangerous. It happened again. When I was at a red light, it turned green. I stepped on the pedal and the car did not move. I think it's something in electrical or throttlel not sure.
Sudden failure of the power steering system requiring complete replacement of the power steering system. Also disables the ford advance trac system. Occurred while in motion at slow speed w/ max speed of 20 MPH. The dealer indicated that the computer module failed and required the whole system to be replaced. Occurred in the parking lot. Not the first instance of sudden failure, but usually stopping and restarting the car cleared similar error, no obvious signs of war or leaks/other damage. Previous correctable instances occurred in similar conditions.
While driving on the highway and towing a trailer the vehicle suddenly lost power and dramatically slowed down. It was almost like slamming on the brakes. The information window showed "terrain management fault". The engine was barely running and was running erratically. I was able to get pulled over and stopped the engine. When I tried to restart it the "terrain management fault". Appeared again and the engine was again barely running. After a few stops and starts the message cleared and the engine began to run normally. The ford dealer found a bad throttle body assembly was faulty. The repair was not covered under warranty.
Slowly pulling out of narrow parking lot exit lane, through opened gate. Rapid unexplained acceleration, seemed to launch car across one way city street into restaurant building. Passenger seat belt (fastened, left bruises) released upon impact; passenger dash board airbag did not deploy; drivers' airbag weak. Passenger hospitalized from lower airbag, broken leg, severe laceration.
While driving at any speed, the car will suddenly stop accelerating. Once you are able to get completely stopped and turn the car off and restart it, it will do ok until the same thing happens again with no warning. When in traffic or with no place to pull off or coast to, this is extremely dangerous. Has happened to me about 10-20 in the past 2 -3 years. After researching online, I read many of the same situations. Took to local dealer and they diagnosed it as the throttle body and said there were numerous explorers with the same problem.
The fuel gauge on the instrument panel is reading that the fuel tank is almost full, however while driving the low fuel warning sensor came on and we nearly ran out of fuel. The gauge was still reading almost full. We barely made it to a gas station. After putting in a full tank of gas, the fuel gauge was showing a completely full tank. Since then, the gauge is always showing almost completely full and will go down only to almost full, not quite as low as 3/4 full tank, even if you have driven over 300 miles. Now we have to re-set the trip odometer every time we get gas, so we can calculate approximately how many miles we have driven since the fuel gauge only goes down slightly below full. This occurred around 50,000 miles.
There is a terrible exhaust smell that comes into the interior cabin. The smell is even worse upon extended hard acceleration. In addition, there is bubbling in my hood due to faulty hoods being produced on ford explorers. Ford has acknowledged both issues - as there is a tsb. Ford's "fix" tsb-16016 is not a fix at all. It merely is a bandage for the problem as my family still smells exhaust in the vehicle. My 3 year old son is inhaling this toxic smell.
While driving my 2015 ford explorer (46k miles) at about 50mph, the explorer unexpectedly became completely unresponsive. Luckily, I was able to get to the side of the road. Turned the engine off and then back on. The wrench light went off and it seemed to be fine. I drove another 2 or 3 miles and it did it again! I was extremely lucky to find a place to pull off thru the construction site I was in. Turned the engine off again and then back on which reset everything again. I finally got the explorer home about 4 miles without any more issues. The next day took I took it to my auto repair shop. They said it was the throttle body which should be covered under the emissions warranty. (there were no problem codes saved by the car's computer but they were going by experience). I took it immediately to a ford dealership which verified it was the throttle body. They said it was not covered under any warranty or recall. I reluctantly paid $85 parts, $379 labor and $38 "shop supplies" for a total of $535.
08/20/2015 I bought my new, 2015 ford explorer sport, VIN [xxx] for $59,000 dollars at rich ford auto dealership, 8601 lomas blvd ne, albuquerque, new mexico. 87111 (505) 292-0000 I filed complaints 08/20/2015 up until today with, rich ford, ford motor co, ford motor co.com, about the carbon monoxide complaint, I have become; sleepy, sick, nauseous, vomiting, 08/20/2015 the rich ford auto dealership salesman informed me that this was that new car smell, I filed complaints 08/28/2015 until today with, the rich ford auto dealership salesman informed me again that this was that new car smell, mechanic performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, and I filed my complaint with the bbb albuquerque, new mexico, they refereed me to bbb denver colorado they refereed me to bbb auto line arlington va, they have said it is too late to file my bbb complaint [xxx] with ford motor co complaint, about carbon monoxide from the day I bought this vehicle until now, today, rich ford auto dealership, 8601 lomas blvd ne, albuquerque, new mexico. 87111 their mechanic has repeatedly performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, [xxx] was the service writer, she has been promoted to service manager, [xxx] has informed me that rich ford auto dealership, is going to start charging me for service calls to check this carbon monoxide problem. On 08/20/2015 bought this vehicle, I have complained until now, even today 06/2019, this date, I purchased the 2015 ford explorer sport, VIN [xxx] new for $59,000 dollars. Ford motor co vs lawyer 2015 ford explorer sport, VIN [xxx] reference to ford motor co, no 0:14-cv-61344-wpd 08/28/2015 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Carbon monoxide complaint, I have become; sleepy, sick, nauseous, vomiting, 08/20/2015 the rich ford auto dealership salesman informed me that this was that new car smell, I filed complaints 08/28/2015 until today with, the rich ford auto dealership salesman informed me again that this was that new car smell, mechanic performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, and I filed my complaint with the bbb albuquerque, new mexico, they refereed me to bbb denver colorado they refereed me to bbb auto line arlington va, they have said it is too late to file my bbb complaint [xxx] with ford motor co complaint, about carbon monoxide from the day I bought this vehicle until now, today, their mechanic has repeatedly performing nose safety sniff test using his nose, and declaring the vehicle safe, using only the nose safety sniff test, [xxx] was the service writer, she has been promoted to service manager, [xxx] has informed me that rich ford auto dealership, is going to start charging me for service calls to check this carbon monoxide problem. Ford vehicles involved in this event could be (bought back by the dealership) (if asked) I asked they said they would allow me to trade in the 2015 ford explorer sport, VIN [xxx] for $2,000.00 of 1% of what I paid for it, it will be paid off in 09/2021. Tsb 16-0166 did not become or turn into program 17n03. They are different repairs for the same issue. The dealership must perform tsb 16-0166. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
On 6/6/19 vehicle lost engine throttle power when "wrench" light indicator appeared on dashboard while driving on interstate (at least 65mph). Wrench noted terrain management system error. Engine did not shut off. Vibrated very badly when coming to stop. Happened again on 6/12 on city street driving approx 35mph. Both times stopped vehicle, turned off, and restarted and operated normally. Ford dealerships cannot determine problem because there computer systems cannot see error code(s) in diagnostics.. Additionally, ford motor company will not respond until "error code" identified by ford service dealership. Read online and youtube exact issues but not discussion on resolution(s). See url address for example of issue that occurred with our vehicle: https://www.youtube.com/watch?v=asrdplp4_qe&t=1s. Very dangerous to lose power on highway and little control of vehicle. Believe this is a systemic issue with ford explorers
Having a feeling of nausea when driving exolorer. Yesterday and today we have been running the AC due to hotter temps. After letting car idle for 5-10 minutes while using remote start I start to feel light headed after about 20 minutes of driving. After feeling fine all day. Seems to be only when the car uses AC. Today I was in the drive thru for my son while idling when I started to feel light headed. Noticed the recirculation mode turns itself on after I turned it off. This issue is quite concerning. Was slated to have recall fix done at capitol ford but advisor said it wasnt attached to the VIN so they didnt do it.
Had the recall done for (fsa 17n03) after the service was done, we have noticed when passing on the freeway or going up hill, hot air blows out the vents then a heavy odor of exhaust. My vehicle also uses e85, so we have ruled out maybe a car in front of us. When using e85 we get a strong smell of alcohol type. We have been to the dealership for the smell, each time they want the windows done or have the A/C on. I tell them we don't drive with it on all the time or have the windows down on the freeway. Every 4-6 months more stories in the news have been coming up with concerns about exhaust smells in the explorer and now ford is redesigned the vehicle. This should be looked at more and maybe with third party engineer.
Vehicle emits carbon monoxide when excelerating. When vehicle was purchased we complained about this smell inside of the vehicle. The dealership supposedly fixed this issue however the problem remained. When we called again to voice frustration, dealership said there was nothing else they could do about this. Received notice from ford motor corp january 2019 indicating they are aware that some owners have concerns about exhaust or carbon monoxide and that these vehicles are safe however ford is offering a no charge service that reduces the potential for exhaust to enter the vehicle. We have since taken the vehicle in for this service however, the exhaust fumes inside still exist. My wife drives this vehicle daily to work 25 miles each way and has become frequently ill due to this vehicle. Headaches and nausea and an increase of her blood pressure. Please advise if there are any remedies going forward as we are afraid to continue driving this unsafe vehicle
Exhaust fumes in car while driving
When I accelerate my vehicle you can smell tge exhaust fumes and I instantly can't breathe, get a headache, nauseated, and after a few minutes I get very sleepy. I have to roll my window down and stick my head out to be able to breathe. It doesn't do it every time but in a 3 hour trip, it happens at least 4 times depending on how much accelerating is happening. If my AC unit is on high then it will automatically go to barely blowing and as I let off the acclerator then it will eventually cycle back to high even though it is on high. It is making me very sick because I'm in my car so much. I have taken to ford repeatedly, two different dealerships, and they can't get it fixed. Sometimes to get the AC to go back to normal, I have to stop somewhere and turn the car off and back on. This has been happening to me since a few months after I bought the car in feb 2017. My doctor says the only way to correct problem is to get rid of the car but I don't think it needs to be on the road at all. It'll just make someone else sick too.I started noticing the smell in late april 2017 and it just got stronger and I started taking in to ford when it started getting really bad. The vehicle had 30000 + miles when I bought it.
'takata recal' when my car has been sitting in the driveway for a full day without being driven or started. The following day you go to start the car. It starts no problem, once your in reverse the battery light will come on and as soon as you put it in drive I lose all power and function to steer. If I hit the gas petal it will regain power. The light will disappear only if I hit ok. This happens every time without fail. I also smell carbon dioxide or gas fumes from time to time
Loss of power: while driving my 2015 ford explorer xlt with 3.5l v-6 engine on the highway (10/04/18), the wrench light came on and the car started to shudder and lose speed. Pushing down on the accelerator had no affect and the car rapidly decelerated. The engine was running very rough with heavy vibration. This was a terrifying and nearly fatal experience as faster moving traffic started passing me on both sides as I tried to move off the highway. I was able to move the car to the side of the highway and limped off the nearest exit. Once off the exit I shut the car off and sat for 20 minutes while I re-gained my composure and called my husband. When he arrived he started the explorer and the wrench light was cleared. My husband drive the car home using only back roads while I followed in his car. We called our local ford dealer and scheduled an appointment. We started researching this issue and found this to be a well known problem with the throttle body on ford's v6 engines which are used on multiple SUV's, crossovers and sedans. The research I've seen shows this issue has affected more than 10,000 owners. However, it's not clear if the throttle body is faulty due to a manufacturing or design defect. It's also not clear if replacing the throttle body is a permanent fix. I'm terrified to drive the car on the highway and since this happened we've only used it for shorter trips around town. The ford dealer checked the car today (10/08/18) but since the wrench light was cleared they found nothing wrong. I pleaded with the service advisor to no avail. We've been a ford family for more than 15 years but this fault and even worse the ford service advisor's response is completely unacceptable. This is a serious and dangerous problem and only a matter of time before someone and their family are killed. Please investigate and force ford to issue a recall.
When at idle, either in park or drive, the engine rpms will fluctuate and go down to a point where the engineer stalls or almost stalls.
During acceleration into interstate there is a "burnt match" type smell in the interior of the vehicle. Once speed levels out the smell disappears. I first noticed this about a month ago but I purchased the vehicle used and this was only the second or third time to have it on the interstate since I purchased it.
We began to smell exhaust fumes in the cabin of our vehicle. It got stronger the longer the vehicle was running, and especially when idling at a stop light or similar. It began to cause headaches while driving and we had to drive with windows down no matter the temperature or speed. Because of the known recall, we took it to the dealer where we bought the vehicle (malloy ford in winchester, va) to repair. They claimed to have fixed the issue but it still persists so now we will have to take it back. I am not sure an actual fix exists.
This particular car was in recall for carbon monoxide, about two months after possibly fixed from a dealer, strong smell coming from cabin left me with a head ache, stiff noise, I'm really worried this might cost me a fortune, I called dealer they asked to bring it they informed me they will charge me $138 for diagnosing and who knows how much from there.
Since we have had our car 2016 you can always smell a gas like odor type fumes. If the car is driven for a long period of time you get a headache and dizzy. The ford dealership said that they have no issues with carbon monoxide in the fumes. We would like this looked into further as it is a concern. At first, we thought maybe you can just smell it when the car is first warming up, maybe its the heated seats trying to rule everything out. Unfortunately, I think we are now use to the smell which is also so bad by ignoring a issue.
I just have become aware the growing concern about ford explorer exhaust/rotten egg smell. My 2015 experiences this condition on a daily basis. I have asked the ford dealerships on numerous occasions to look into this but they have always told me "no problem found". My son came home tonight and told us a neighbor having the same complaints and now that I have researched it on the internet it appears to be a wide spread problem. It does get so bad that I have to roll windows down because of headaches.
While driving on the highway an error message appeared on my dash, stating the "check fuel fill inlet " and engine light on. Had it repaired 9/28/17, fuel tank filler pipe and canister purge solenoid. On 10/25/17 back in the repair shop for same error message. They replaced the solenoid assy and valve assy. Now, once again, I have the same error (11/2/17). Goes back in the garage to repair on 11/8/17. We'll see what happens.
Force ford to buy back, no recall, all of the 2011 to 2017 ford explorers. Stop protecting them from the carbon monoxide problems, because of the cracked exhaust manifolds that are leaking carbon monoxide into the cabins of all these vehicles. Ford knows what is wrong with these defective vehicles but does not want to be held accountable. Someone needs to do the right thing. Ford needs to stop stealing money from everyone who is buying these vehicles and you can't even drive them. We are getting nothing in return for our money and now we can't even give them away because they have no value! What a circus this has become, even with all of the publicity, ford is still lying to their customers. Ford should not be able to get away with doing this to people! We are complaining and nobody is doing anything. Come on people. Another complaint, and no action! What is the point of complaining.
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