Exhaust smell enters cabin of vehicle after hard acceleration.
2015 Ford Explorer seats complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Passenger lumbar support has sharp edge in mechanism that pokes out into passenger seat back pocket. I cut my finger on it while taking something out of the pocket. My child scraped her finger on it as well. The piece is easily sharp enough to cause a laceration. The dealership replaced the part once and told me it was a defect with the mechanism the second time I cut my finger. They padded it with foam in side the seat but it could easily fall off. Vehicle is stationary when this occurred.
I took my 2015 ford explorer in to have it serviced. I bought the vehicle new. The rear passenger seat would not fold. The ford tech charged 105.00 to review the issue and stated "the hinge has a broken-faulty part" however ford will not cover the repair charge and it will be 980.00 to fix their "faulty" hinge. This is unbelievable, the integrity of the parts were "faulty" as noted by the ford tech and this is a safety issue if the seats do not operate as intended. Any broken parts due to 'faulty" workmanship should be replaced at no charge to the owner as soon as possible. I was told ford warranty will not cover this expense even though the parts were 'faulty" to begin with! If seats are not save and operate as intended, I believe it's a severe safety concern, especially with young people in car seats in the back, what other issues could arise from this "fault?"
While driving my car with my seven year old in the third row seat, the seats started "stowing" and almost crushed him. I had groceries in the back that shifted and hit the uncovered display that selects seat mode. The seats do not stop folding if there is something or someone in them. This is entirely unsafe and needs to be corrected before a child is killed.
Tl* the contact owns a 2015 ford explorer. While retrieving items from the rear hatch area, the mechanical third row seat erroneously raised up and caused the groceries to become stuck between the seat. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The manufacturer was not notified of the failure. The failure mileage was 6,785. Updated 04/14/16*lj consumer stated that the seats were unstable. Updated 05/25/18
Keeps having check engine light come on, also keeps having aibag deactivated signal come on instrument panel. Also, keeps having issues where windows won't go up or down even when pushing any of buttons. Keeps having problems with wipers not wanting to work too. (all these things are not consistently on or happening. They happen daily at any given time) 2nd row captain seat the push button won't work on folding the seat. Navigation system keeps having issues of not wanting to properly work or says no navigation card when there is one there. Also, radio has not wanted to work; the whole system ent, nav, phone, climate wouldn't work. There has been few times smell something burning coming through vents. Have tried doing the owner report with ford like owners suppose to be able to do. Have not been able to ever get a reading, or a diagnosis. Have had it to dealership 3 times still issues. All these issues happen no matter what temperature is outside, no matter whether driving or sitting still. To try get things working right have pulled over to turn off vehicle and back on several times to try get things working properly. It isn't safe to drive in south georgia or in florida in down pour of rain when don't have working wipers!!! It isn't reassuring about deactivated airgbag signal on the instrument panel. Definetly aggregating considering we just purchased this 6 months ago! (we have 13 different video footage to all this for proof that we 've shown dealership, and service department; videos to big for here)
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