Recall 24V031 I received a notice in February about the recall. I have since received several notices and emails about it. Every time I call, they still don't have the part(s) to fix my vehicle and they have no estimated time for when they will get the part(s). When I looked up the recall, it was filed January 19, 2024. It is now December 2024 and still no part(s) to fix the recall. This is totally unacceptable. Ford should be held accountable for fixing the recall in a timely manner (10+ months is not timely).
2015 Ford Explorer visibility complaints
Page 2 of 3: complaints 11 to 40 of 45, newest first, as owners wrote them.
The side trim pieces on the windshield have flown off my car and the gasket around the windshield has torn off. I've had to replace them three times on each side. I have a 2015 Ford Explorer.
The Moonroof/Sunroof’s motor always breaks down in winter due to snow freezing and water entering the roof and engine, I've had it repaired twice at the dealership, but every winter the problem returns, I talked to owners of the same model of vehicle and the same thing happens to them.
While driving on interstate 10 at 70mph, the weatherstripping blew off hitting the car behind me. When it blew off, it was very loud and distracting causing me to swerve on the road
The contact owns a 2015 Ford Explorer. The contact stated while driving 70 MPH, the front windshield molding became fractured and started striking the front passenger’s side door glass. The contact was able to safely drive the vehicle to the shoulder of the road. The vehicle was taken to the dealer. The contact was informed that there was no recall. The dealer advised the contact to report the failure to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the federal safety agency Hotline. The failure mileage was approximately 110,000.
The contact owns a 2015 Ford Explorer. The contact stated that the sunroof was leaking during inclement weather. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the gaskets and internal sunroof rails needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.
Left side windshield trim molding flew off hitting car behind me. Causing car to then chase me down and run me off the road. Two months later the right side flew off while driving luckily not hitting another car on the road. Something needs done about this. Every Ford Explorer I see on the road is missing one or both of these trim pieces! Do better FORD!
HVAC system does not switch to defrost. It also does not switch temperatures on the passenger side.
The components that hold the windshield in started coming out going down the highway at 55 miles per hour terrifying me that the windshield was coming out. I understand that this is happening a lot in the ford explorers. I am having components replaced next week.
The A-Pillar Windscreen TRIM on each side of the vehicle are a failed Ford design and require pending replacement to prevent them flying off whilst traveling and endangering other road users or pedestrians.
The contact owns a 2015 Ford Explorer. The contact stated that rainwater was entering the vehicle. There is water on the front floorboard. The contact stated that the sunroof motor became inoperable, and the sunroof could no longer be opened. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided the contact with a claim number, but no additional assistance was provided. The failure mileage was approximately 127,021.
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, the front windshield trim on the passenger’s side detached from the vehicle. The contact stated he heard an abnormal noise when the trim detached. The contact had taken the vehicle to a body shop to replace the missing trim. The vehicle had been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to Ford Customer Satisfaction Program: 17N04 (Trim). The failure mileage was approximately 45,000.
The contact owns a 2015 Ford Explorer. The contact stated while starting the vehicle, the front windshield wipers activated independently. The contact removed the fuse to stop the windshield wipers. The vehicle was not diagnosed. On another occasion while starting the vehicle, the vehicle lost power steering functionality with the steering assist fault message displayed. The contact turned off and restarted the vehicle and the message disappeared and the power steering functionality returned. The vehicle was not diagnosed. On another occasion while the contact shifted the vehicle into park(P), the vehicle delayed recognizing that the vehicle was in park(P) and failed to turn off as needed. The manufacturer was contacted but provided no assistance. The failure mileage was 170,000.
The window trim on the passenger side flew off while I was driving on the freeway. Also, my backup camera has been malfunctioning, the camera works off and on. It will work, then black out. At times is does not work at all.
Driver side windshield trim unexpectedly and instantaneously detached while traveling approximately 65 mph on interstate during daylight hours under dry conditions. It flew off the vehicle creating cosmetic damage to driver door and mirror, landing in lane behind. Part was lost on road somewhere and have not had it replaced or repaired. It could have impacted a vehicle behind causing damage or dangerous condition for driver or other vehicles. It has not been inspected and is in original condition after incident. I became aware of similar complaints and felt need to register. Estimated repair approximately $500.
Having read in a newspaper about the side windshield trim flying off it got me thinking about the rubber seals that go under that trim. On my Ford Explorer i have had those rubber seals split and and start ripping in strips. I have had to glue them to keep them from ripping off and maybe hit a vehicle behind me. Also there is a plastic plate that is below the windshield and under the windshield wipers that is warping. Have talked to a person that owns a body shop he told me that that is a common problem on these models of Explorers. He told me if i go and complain Ford may fix it for free. I have one more thing to mention. Went put in the VIN# for my Explorer it states that i have a recall that has not been Fixed. It is for the rear toe link. Well it has been fixed and i don't know how to change it to fixed.
The contact owns a 2015 Ford Explorer. The contact stated that the front windshield was detaching. The contact stated that the windshield seal was peeling away and slowly detaching. The contact stated that the trim had detached. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Vehicle window trim, (Front right) detached and flew off vehicle when traveling between 50-60mph. I was unaware that this wasn't an isolated incident until the news reported a potential investigation.
On the highway in Texas a piece of the trim on the passenger side of windshield flew off the car. We pulled off the highway and found the part. We stopped at abford dealer in California to have it re -attached.
The molding on the front passenger side windshield flew off while driving at highway speeds.
The contact owns a 2015 Ford Explorer. The contact stated that while attempting to use the HVAC system, the heater was inoperable. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the water pump needed to be replaced. The mechanic stated that the water pump had been leaking coolant into the oil pan and could have caused the vehicle to stall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.
The contact owns a 2015 Ford Explorer. The contact stated the sunroof was leaking into the cab and floored the floors with 45 inches of water. The contact took the vehicle to a body repair shop and drained the lines of the rooftop. The contact stated she continues to experience the failure. The contact called a local dealer to make them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
The contact owns a 2015 Ford Explorer. The contact stated that rainwater was discovered inside the cabin of the vehicle on the front passenger’s side of the vehicle. Upon inspection, it was determined that a section of the front windshield seal had dry rotted allowing the rainwater to enter the vehicle and causing the front windshield to be unsecured. The cause of the failure was not determined. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 95,000.
Tl* the contact owns a 2015 ford explorer. The contact stated while driving approximately 50 - 55 MPH, the driver's side windshield molding detached from the vehicle. The contact stated that there was a rattling sound from air seeping through the windshield. The contact contacted homer skelton ford (6950 hanna cove, olive branch, ms 38654; (662) 638-0369) who replaced the windshield molding on the driver's side. The contact stated the failure recurred on the passenger's side. The passenger's side was not repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer referred the contact to the federal safety agency. The approximate failure mileage was 50,000.
There is a leak on the drivers side of the car in the front and now there is standing water on the floor that leaks through when there is a rainstorm. There is also a significant leak where the lights are by the moon roof . The water is saturating the ceiling and drips on the radio and other parts of the car. The sunroof no longer works. This happens every time it rains and when it is stationary. The ceiling lights will fill up with water and drip as well. Since there is no heat on the passenger side of the car I am unable to clear the windshield of any fog which is very dangerous.there are forums on this all over the internet and I know 2 other people who have the same problems with their fords.
1st concern: my 2015 ford explorer is at 84,000 miles. I have captain (bucket) seats for the 2nd row. About 6 months ago, my son couldn't get out his seat belt. The red button wouldn't release and it was tight around his waist, eventually I was able to make enough room from him to slide under the lap belt. The estimate I received 3 weeks ago was $230 not covered under warranty. I have never had to replace a seat belt. 2nd concern: this past weekend traveling 70 MPH on a highway I heard flapping outside the front drivers window the panel was shaking for about 30 seconds then flew off. Before I could safely stop the rubber that would have been underneath the panel came loose and started hitting the driver's side window. I inspected the passengers side and it has also lifted and will come off soon. I haven't had an opportunity to get an estimate but I feel as these are issues that should be happening. Both in my opinion are safety concerns, nothing should be flying off the car and seat belts should work.
Tl* the contact owns a 2015 ford explorer. While driving approximately 68 MPH, the front passenger side "a-pillar" (part of the windshield) detached from the vehicle with a loud explosion. There were no warning indicators illuminated. The vehicle was pulled over to the side of the road. The contact called parks ford of wesley chapel at 813‑907‑7800 (located at 28739 fl-54, wesley chapel, fl 33543) and was informed that they were aware of the failure, but there was no recall. The manufacturer was made aware of the failure and provided a case number. The vehicle was not diagnosed or repaired. The failure mileage was 43,682.
Tl* the contact owns a 2015 ford explorer. While driving 70 MPH, the rubber pillar trim on the driver's side of the window shield detached without warning. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was notified of the failure. The failure mileage was 50,000. ... *bf
Tl* the contact owns a 2015 ford explorer. While driving 65 MPH, the contact heard a loud explosion and the panoramic sun roof shattered. There were no injuries. The contact stated that the panoramic sun roof was not struck by an object prior to the explosion. The local dealer was not notified of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 34,575.
The intermittent wipers turn on by themselves or unable to turn them off. This causes the driver to focus on trying to turn them off, while taking your eyes of the roadway.
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