The vehicle was parked, and when we attempted to start the vehicle by pushing the start button, the vehicle did not start but a large amount of smoke poured out of the dashboard. The repair facility performed a significant amount of work with the electrical system, but stated that they did not discover what the root cause of the issue was.
2016 Ford Explorer electrical complaints
Page 5 of 5: complaints 101 to 130 of 130, newest first, as owners wrote them.
I have a 2016 ford explorer limited edition under my dads name and my wife is the primary driver on it. After getting our car I drove it daily as commuter for 2 months and sometimes I smell something bad inside like burned tires but I just ignored it because I said my car is bnew and maybe its from outside and after that my wife start driving it but last december 2016 we went to vegas and I janssen (husband) is the one driving on the car and smelled something burned tires inside the car while cruising on it, I checked the tires/break outside but I dont smell it from outside, so after that we went to our dealer and checked it found out theres a carbon monoxide present inside and they fixed it by covering the holes of the car that may be the entry of smoke from outside and updating the system as per service guy told me "rene" and said everything works well now. After few months it was june 2017 I smelled it again and concerned me more because my wife is pregnant and I know co2 is really bad on our health and I know that because we are both nurses and we sent it back to the dealer and my service guy "luis " told me they put some rubber in the rear door for the purpose of sealing the door that maybe the smoke from the exhaust is the one causing it and take note " the car stays 1 week in the service department". And now sept 2017 the same thing is happening and I called my dealership, I spoke to luis and casey and they told me there's still waiting for the service manager because they are bussy, I told them my concern that my wife is pregnant she's on 8 months now and it makes me really concerned of what is going on with the car but they just told me to wait, and my wife daily car is it. So incase something happen with my family this is not really safe for us, so I really need a big help from you the federal safety agency that we can solve this problem, I heard others too esp police. Ty
Tl* the contact owns a 2016 ford explorer. While driving approximately 65 MPH, the vehicle lost power and the service "wrench" warning indicator illuminated. The vehicle was coasted to the side of the road and was towed to the dealer (northtown ford in menomonie, wi) where the throttle body was replaced. The failure recurred and the same dealer replaced the retaining clip, but the failure recurred. The contact made the manufacturer aware of the failures and requested a buy-back. The contact was informed that the issues did not warrant a buy-back. The vehicle was not repaired. The failure mileage was approximately 9,000.
I was backing out of a parking space. The rearview camera on the ford sync system wound up showing a frozen image. It took me several seconds to realize that the image I was looking at was actually an old image! I was lucky I did not run into someone since I was essentially backing up without the ability to see anything.
I am an owner of a 2016 ford explorer that was purchased brand new at a dealership here in az last year in january. Immediately after purchase, I started noticing fuel leakage from the vehicle and vehicle using a lot of gas everyday. I took my truck back to the dealership and was told everything is ok. As time went on, I noticed that every time I accelerated on the gas, the truck slowed down. Took truck to dealership and was told once again nothing is wrong. A couple of months ago, the battery died. I have the truck toowed to the dealership and they replaced the battery. Two weeks later, the battery dies again. I had it towed to the dealership again. They replaced the battery again and noticed a recall on the truck. A week later I'm driving my kids to school when the dashboard goes black and then lights up again. All of a sudden it happens again, the dashboard goes black and the speed starts decelerating. I hurry up and get to the safety side of the highway. I cut the truck completely off, waited a few minutes and it started right back up. I took the truck to the dealership. Once again, I'm told that nothing is wrong with the vehicle. Yesterday the truck dashboard starts going on and off. Then the truck completely dies. I called roadside assistance and had the truck towed to the dealership. I waited for over 5 hours at the dealership before they told me what "might" be the problem. I was told there might be an electrical shortage between the monitor, radio, odometer, and climate controls that is causing the vehicle to shut down. The dealership doesn't have parts to fix it but can order them and it might take a few weeks to get them. As of now I have no air conditioner and my radio isn't working. I have spoken with several customer service managers about the vehicle and was told there isn't anything that can be done except wait for ford to fix it.
All front parking assist red lights and alarm came on while stopped three feet behind another vehicle at a traffic light. When I took my foot off the brake and accelerated the lights and alarm stopped. It has never happened, again.
When cold starting car in garage, panoramic moon roof opened by itself.
Auto hatch closes without warning when load the rear of car trapping person between door and car. Door does not reverse to open.
When stationary the auto hatch feature opens by itself when walking by adjacent to the vehicle or pulling on the driver's door handle to unlock the car.
Tl* the contact owns a 2016 ford explorer. While traveling 25 MPH, the tailgate inadvertently opened without warning. The vehicle was taken to a dealer where the issue could not be duplicated. The contact stated that the failure had not recurred while driving, but while the vehicle was parked. The contact closed the tailgate, but it would re-open. While the tailgate was open, it closed unexpectedly and injured the contact's head. Medical attention was not required. The contact stated that he was aware of the sensor for the tailgate. Also, when the vehicle was started, the driver's seat moved forward and injured the contact's right knee. Medical attention was required. The dealer was unable to diagnose the cause of the failure, but the vehicle module was reprogrammed. The contact also stated that the vehicle had several electrical issues because the instrument panel display would not operate or operated incorrectly. The manufacturer was made aware of the failures. The failure mileage was approximately 500.
I just got back my vehicle from the dealerships service center and according to their finding their was an issue with the vehicles starter. I drove home parked the car in the garage then turned off the ignition. The vehicle would turn off, so I pushed the start button again but still did not turn off then seconds later I smell smoke. I immediately backed up to have the car outside the garage . I hit the start button again to turn off and this time the engine shut down. Heavy smoke was coming out of the engine compartment so I just stood at a distance . 10-30 minutes later as the smoke subsided I decided to pop the hood open and still there's smoke from the engine compartment. I have a video but cannot attach.
2016 ford explorer [xxx] lost power and would not move in middle of busy highway. Vehicle was noted to have a sputtering sound and appeared to be firing on only a few cylinders. Turned vehicle engine off and restarted no help vehicle would not move with accelerator pedal in full open (floored) position. After opening hood and disconnecting neg terminal of battery vehicle operated fine for approx 10 miles and then same occurence. Again fault cleared and ran fine to nearest ford dealer. Initial diagnosis by dealer was codes p2111 and p2112. Dealer stated found recall 16b32 followed instructions and reprogrammed PCM and clear codes. Customer departed dealership service bay and repeat above mentioned malfunction before off the dealer lot. Returned to service bay and dealer stated that throttle body was changed. Vehicle appears to be operating normal at this time. This is a safety issue that should be investigated. My wife was driving the vehicle when this first occurred in busy mountain highway here in southern wv and was nearly hit by numerous vehicles before vehicle could be drifted backwards down the mountain where in order to get vehicle off of highway. Service adviser indicated that he had seen several similar problems with the 3.5 liter engine in ford explorers. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The vehicle keeps losing fuel and fuel has to be replaced every other day. Took vehicle into ford dealership to be checked out and was told vehicle is safe to drive. Gas can be smelt and visibly gushes after fueling in stationary position. When vehicle is in drive motion, gas leaks slowly. Also, while driving the vehicle jerks and will slow down acceleration.
Tl* the contact owns a 2016 ford explorer. The contact stated that while driving at 40 MPH, the vehicle lost power. In addition, the accelerator pedal was depressed but the vehicle failed to accelerate. The vehicle was taken to a dealer where it was diagnosed that the throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 8,000. ...updated 12/14/16
This is the second time this happened to me while driving my 2016 explorer limited. My car has every option available. A few months ago as I was turning onto the highway a "lane keeping sys malfunction" alert came across my display and my steering locked in place. I could not turn my steering wheel at all. I had a sketchy vehicle for my first vehicle and knew that I needed to put the car in park and turn it off for a few seconds and restart the car. Doing this freed my steering wheel and I was able to drive to the dealership. The dealership ran diagnostics and came to the conclusion that the sensitivity was set too high. Ffw months later. 9/13/16 I am driving back at about 65 MPH, from a dr. Apt on a busy road and the car tells me my steering is malfunctioning to service my vehicle. My game plan was to pull over safely and run a vehicle health report and call the dealer. Seconds later I get the same message along with lane keeping malfunction & my steering locked. I had to come to a complete stop on the middle of a busy hwy with a car coming at my rear and throw it in park and kill my engine and restart my car for the steering to unlock. I spoke with the service dept. After they ran diagnostics and my vehicle is "spitting out codes like crazy" and was told it may be a module in my computer that controls steering & lane keeping systems or my key fob is not being detected by my computer and is not sending an alert and my car thinks it is being stolen. Crazy. Definitely not safe. This is my daily driver. I have 4 small children. I live in my car. Please research this and issue a recall. This is not safe at all. Thankfully I was not on an interstate going 70+ MPH. Also my car was purchased dec 2015 and was a dealer trade from a tx dealer.
Tl* the contact owns a 2016 ford explorer. While driving 55 MPH, the vehicle decelerated to a complete stop independently and the wrench warning indicator illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not aware of the failure. The failure mileage was 11,000.
The rear hatch opens and then while someone is loading the back of the car (with groceries, etc.), the hatch starts to close. The hatch hits the person and does not reverse. Instead, the hatch tries to close even tighter on the person who is trapped underneath. The vehicle was parked. This happened on several occasions and closed on me, my son and my dog. This is the 4th major problem with this brand new car!
While driving on a busy highway with my three children I lost all power to my vehicle just barely making it out the way of a seni truck. The explorer was purchased in march of this year brand new to avoid problems like this. Does someone have to be killed before a recall is issued?!?!?!?!!!
Vehicle was proceeding and all power to throttle stopped. Power steering went out. Vehicle coasted to stop in traffic turn lane. Ford stated this is a problem with vehicles throttle body
2016 ford explorer shuts off while driving. It's a known issue, but the vehicles are still being sold and no recall or systematic way of replacing it. I was on the highway and the vehicle just slowed down to a crawl twice. Ford offer no solution. I checked online and this seems to be a problem many people are experiencing. I almost got hit twice trying to get to the shoulder lane.
2016 ford explorer. Consumer writes in regards to vehicle complete loss of power, airbag, check engine and powertrain warning lights illuminated at various times and accelerator malfunction. *smd the consumer stated while driving on a main road, he heard a loud thud accompanied by an immediate and complete loss of power. The engine was still running, but the vehicle quickly lost speed and the accelerator was not functioning. It seemed as though the engine was idling. The consumer was able to maneuver the vehicle safely out of traffic and had the vehicle towed to the dealer. The dealer informed the consumer, the throttle body needed to be replaced. Also, there was a recurring electrical issue that he experienced in january 2016 with the first month of delivery. The vehicle was towed to the dealer for service on two separate occasions due to dead batteries.
I rented a 2016 ford explorer from avis at the portland (me) airport (avis vehicle #40933351). On friday, july 15th, the unit stalled as I pulled into an intersection. The accelerator was non-responsive and the car moved at a very reduced rate of speed. Several lights on the dashboard lit up - check engine, airbag, and a note came up to check the owner's manual. I was able to finish crossing the intersection at the slower speed and pull to the side of the road. I shut the car off and restarted it and it operated properly for a while. Later that night, I stopped at a stop light. When the light turned green, I made a left hand turn. Once again, the accelerator stopped working and the dashboard lit up with multiple warning lights. I pulled to the side of the road and called avis roadside assistance. The person on the line told me this was a common issue with ford explorers and that I had to turn the car off, step on the accelerator, then put my foot on the brake and restart the car to clear the fault but the check engine light would stay on. The check engine light stayed on but I was able to pull back onto the road at full speed. Approximately 1/4 mile down the road I stopped at a traffic light. Once again, I began to cross the intersection when the accelerator stopped working and the dashboard lit up. I pulled over and reset the car as I had done before and proceeded to drive away. A few hundred feet away, the accelerator stopped working again and the dashboard lit up. I was able to pull over, reset the car and drive away. This is an extremely dangerous condition that needs to be fixed immediately. The accelerator stops working without warning and the car only travels at a very slow speed that is not controlled by the accelerator. 3 out of 4 times it happened in the middle of an intersection. If there was oncoming traffic, I would have been hit.
With only 3.9 k miles the vehicle stopped acceleration and turned off. I was able to turn the car on, however, the vehicle would only move at idle speed while in drive. Fortunately I had enough to idle my way to the side of the road. The part that went out was the throttle body. Although the manufacturer replaced the part on the vehicle, I feel that they have been very irresponsible in not recalling this part and advising buyers that the car has a "faulty" throttle body. Everyone at ford that I have spoke to almost immediately knew what the issue leading me to believe that I am not the only person that has had this issue. This issue could have caused a severe accident if the car would have shut off or de-ccelerated while driving at a high rate of speed.
Was driving along busy road making a left turn at rush hour across two lanes of traffic. Car simply died. No response to accelerator. Wrench light on. I could have been hurt badly. Was able to get car out of traffic. Was told this is a severe problem with throttle body and ford is aware of this. Car has less than 5100 miles on it. This needs to be a recall situation.
Hi I need help we are having issue with our 2016 ford explorer sport we only have it for 3 months 2k mileage, we noticed the hood vibrate at 65mph or over on freeway, I brought it to my nearest ford dealer, "ford serramonte" on 05/16/16 the service manager name henry said they are aware of it but couldn't do anything & they are waiting for ford to find the solution to fix it, but they didn't even check the hood. I contacted ford customer care team on 05/18/16 & they open a case, case number: cas-9514452-p1y5c2 tara melvin costumer care manger handling the case. We are prostrated because it's brand new car & already has a lot of problems, it was distractive driving the vehicle so I'm scared specially I'm always with my 1yr & 4yrs old son, they just told me to wait & it's been more than a month now & still haven't fix the problem. We bought this SUV thinking it's a reliable & safety car for our family but there's to much issues, -battery died, I called the roadside assistance, the dealer said it might be the back up camera that consuming the power from the battery when the vehicle is not running, now the camera is backorder according to the dealer. We're scared it will happen again if we're on a trip. -low fuel economy, I'm only getting 12.6 avg mpg. Epa combined 18mpg, 16 city & 22 highway I been doing a research regarding about the hood vibration problem & finding this problem is been going around since 2013 & there's a lot of vehicle owner that have the same problem, my wife brother in-law has the same problem vibrating hood 2016 ford explorer limited. I attached some of the link regarding the same issue. Link forum: http://www.explorerforum.com/forums/index.php?threads/my-explorer-hood-vibrates-and-humming-noises.385592/ http://www.explorerforum.com/forums/index.php?threads/engine-noise-hood-vibrates.444789/#post-3532126 thanks!
While placing groceries into the trunk today the lift gate began to close spontaneously on my daughter and I. We were fortunate enough to jump out of the way before it closed. We tried to push on it but it continued to descend. The mileage is 4642. I have had 5 other issues with the lift gate spontaneously opening after I have walked away from the car. Thankfully I have been alerted to it when I hit the lock button on the key fob and get the open door signal. I have only been able to use the "hands-free" lift gate three times since I purchased the vehicle in february.
Cooling fan shut down noise, since new the engine cooling fan makes a lot of noise when "spinning down" at the fan comes to a stop/shutting down engine. Fan is working, but for how long?
Wife was driving car & stopped at traffic light , called me & said car filled with smoke & smelled burning , upon further investigation found cooling fan motor & fan shroud caught on fire
Cooling fan caught on fire.
While I was sitting in the driver's seat of my rental (the vehicle running and in park), I pressed #2 of the numbered buttons, next to the lock controls, and the seat started moving by itself. The seat moved up and forward, while the steering wheel moved down. My legs started to get compressed by the steering wheel, while at the same time my knees were being forced into the plastic pieces under the steering column. My body was being forced against the steering wheel. I tried to stop the seat from moving by using my body to create a force but the seat would not stop. When the seat finally stopped, my legs were in pain and I could barely breathe from the steering wheel being against my chest. I panicked and didn't know what to do. My husband had to open the drivers side door and use the controls to get me free. I was afraid for my life, I could've been severely injured. If my husband were the one to press the button while he was sitting in the drivers seat, he would have broken bones. My rental provider never showed us the features of the vehicle, nor were there any written warning labels in clear sight on the inside of the vehicle. My husband informed me after the incident that the numbered buttons on the door are a memory function for the seat. It is now a strong fear of mine that if I were driving this vehicle, and I accidentally pressed this button (thinking I pressed the lock control),that I would be in a car accident. The design of this memory function is flawed and needs to be corrected immediately before someone gets severely injured or killed. I am also fearful that the rental company will rent this vehicle to someone else, because a larger person than myself, will undoubtedly be injured or killed. Whether this is a factory preset or a function that had been programmed by a previous renter or the rental company, I am unaware, but it needs to be addressed.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2016 Ford Explorer?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history