The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact independently temporarily repaired the vehicle. The contact stated that on a separate occasion, the passenger’s side A-pillar trim loosened. The vehicle was not repaired after the most recent failure. The contact used tape to secure the trim piece. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
2017 Ford Explorer body complaints
Page 10 of 23: complaints 251 to 280 of 661, newest first, as owners wrote them.
SAFETY Recall #24S02/the federal safety agency #24V031 ISSUED 2/2024 The replacement Exterior A-pillar trim part is still not available. It has been loose for sometime and now had to be duct taped on. The original availability estimation was the latter half of 2024. Please help motivate Ford to remedy this situation.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front passenger's side windshield exterior A-pillar trim was fractured. The vehicle was taken to an unknown dealer, where the contact was informed that the repair was not covered under a recall. The vehicle was not repaired. The contact referenced the federal safety agency Campaign Number: 24V031000 (Structure); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the federal safety agency Hotline to report the safety failure. The failure mileage was 74,500.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted and confirmed that the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 67,000. The VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. The contact stated that driver's side windshield exterior A-pillar trim had detached, and the contact had applied double-sided tape to hold the trim in place. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front windshield A-pillar trim on the passenger's side was fractured. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
The contact's wife owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated the passenger's side windshield A-pillar trim had detached and was making a rattling sound while driving. The vehicle was taken to the dealer, where it was inspected, and pictures of the failure were taken. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was invalid.
The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim was loosened on the windshield. There was an abnormal sound of beads detected. There were no warning lights illuminated. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 111,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. The VIN was not available. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
I am formally submitting a complaint regarding an unresolved recall issue on my Ford Explorer involving the front roof rail covers (pillars). The exact defect outlined in the recall is what I am currently experiencing: the pillars are barely attached and could easily detach while driving, posing a serious safety risk. I am also concerned this defect could compromise the structural integrity of the windshield in the event of an accident or even during normal driving conditions. I initially brought my vehicle in for service due to a leak. Rainwater enters the cabin through the area where the pillar is not properly secured. This has resulted in significant water damage and the growth of mold inside the vehicle. Because of this, I have been unable to safely operate my Explorer and have kept it parked in my garage for nearly a year. What is particularly troubling is that Ford continues to manufacture new Explorers, which clearly indicates that the required parts are available. It seems reasonable and necessary for Ford to divert these parts to dealerships and service centers to repair recalled vehicles, particularly when the issue directly impacts safety and vehicle usability. I am requesting that the federal safety agency investigate Ford’s failure to resolve this recall in a timely manner and hold the manufacturer accountable for providing a safe and functional remedy for affected owners.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that while at the dealer, the contact stated that the passenger’s side A-pillar trim was loose. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard an abnormal sound coming from the vehicle, and a dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the front passenger’s side exterior a pillar trim detached from the vehicle. The manufacturer was notified of the failure and offered no assistance. The contact related the failure to the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 80,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 101,100. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Driver's side A pillar trim, a recalled component, detached from vehicle while driving on the highway. Killeen, TX Ford service center noted in an earlier service appointment that the recalled component was serviced, but it appears it was not done properly. They are now refusing to service the broken trim, stating that it does not fall under the recall.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. The VIN was not available. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side roof rack detached and flew off the vehicle. The vehicle was taken to an independent mechanic, and it was confirmed that the roof rack had detached. The contact was informed that the roof rack needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact was informed that an unknown recall repair with a similar failure was performed on the vehicle in 2021. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed the unknown recall repair was performed on the vehicle in 2021. The contact was advised to contact the federal safety agency Hotline and report the failure. The failure mileage was approximately 103,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline for further assistance. The approximate failure mileage was 112,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
My 2017 Ford Explorer is leaking water through faulty welds in the rear hatch area. A review of many complaints online reporting the same thing shows this is a very common and repeated issue with many Ford Explorer years and has never been addressed by Ford. The complaints are all the same as water leaks in from the faulty welds and causes water to pool in the interior, especially in the spare tire well after leaking down the interior. All the complaints show a chronic weld issue and needs addressed. Notices issue last year but thought it was sunroof drains plugged. Noticed it is actually faulty cracked welds this year
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
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