The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had detached and were vibrating significantly while driving, causing the contact to be distracted. The vehicle was taken to the dealer, where it was inspected, but the dealer informed the contact that the recall parts were on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.
2017 Ford Explorer body complaints
Page 12 of 23: complaints 311 to 340 of 661, newest first, as owners wrote them.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 55 MPH, there was a loud thud striking the roof of the vehicle. When the contact returned to the residence, the contact noticed that the thud was coming from the trim on the passenger’s side of the windshield that detached, and the metal frame was exposed. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 43,000. VIN tool confirms parts not available.
The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I’m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor’s appointments and the whole time I’m in the vehicle I’m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it’s off or not raining. Even when the wipers are on there’s a big delay to wipe windows which makes it hard to see. I’m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.
I am the owner of a 2017 Ford Explorer that has a safety recall notice I received exactly ONE YEAR AGO TODAY! With this said, my A-pillar applique trim clip attachment was not properly engaged due to improper assembly! IF, this is the case, my A-pillar trim lasted for 6 years before it became detached and flew off and almost hit a vehicle behind me! They flashed their lights and pulled me over and told me that they were almost hit by something that flew off my vehicle! SO, why can't the same A-pillar trim be replaced and why can't I be reimbursed??? After many, many, many, many contacts with the dealership, and again and again and again they told me that the part is STILL NOT AVAILABLE! The original contact/notice from FORD was in February 2024 and month to month after that up until now and the part is STILL NOT.AVAILABLE! , 'I paid a lot of money for this vehicle and up until ·now have had no complaints. But now I have thought about trading it in ·but without my recall being replaced I have no choice but to wait. After my last contact with the dealership, I was told I can pay for the replacement, but FORD WILL NOT REIMBURSE ME! THERE IS NO EXCUSE FOR THIS AND I WAS TOLD AND MISINFORMED ABOUT THE PARTS BEING AVAILABLE TOWARD THE LATTER HALF OF 2024. I AM HAVING DIFFICULTY GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME (OVERY A YEAR) AND WITHOUT A CHARGE AND EXPECT THIS ADMINISTRATION TO DO SOMETHING IMMIDEATLY AND MAKE NOTE THAT I AM A VERY UNHAPPY FORD CUSTOMER DUE TO THE MISHANDLING OF THIS CLAIM!
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was taken to the dealer and the windshield trim was removed. The contact was informed that parts to perform the recall repair would be available within two weeks. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trims detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated that the A-pillar trim on the driver's and passenger’s side of the windshield was loose at the top. Additionally, the contact stated that the TPMS warning light was illuminated. The contact received notification of the federal safety agency Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 125,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
When driving home on a windy day the A-pillar applique trim fell off hitting my vehicle and just missed hitting the vehicle behind me. Before getting a recall notice on this I had and paid for a new A pillar applique trim replaced at a local Ford dealership which was over $200.00. After getting the recall I called them several times to get the other side replaced to keep this from happening again but never was responded back to. I finally reported this to Administrator, the federal safety agency on !0/18/24 claim number 11620594 but they never did anything about it. Please respond so I can have this recall taken care of!
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 180,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side windshield trim detached and flew off. In addition, the contact stated that later the driver's side windshield trim fractured and was loosely flapping. The dealer was made aware of the failure; however, the contact was informed that the parts were on backorder. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Ford motor company and my car dealership have failed to perform the necessary repairs to my vehicle related to a safety recall for the A-pillar Trim pieces. I have tried several times to have this fixed and each time the dealership stops communication and says they are unable to get the necessary parts from Ford.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 75 MPH, the passenger’s side A-Pillar trim detached. The contact pulled over to the side of the road and reattached the A-pillar trim using duct tape. The vehicle was not diagnosed or repaired. The contact purchased an aftermarket part to repair the vehicle himself. The manufacturer was notified of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, one of the A-pillar trims detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at 55 MPH, the driver's side A-pillar trim had detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on another occasion, while the vehicle was parked, the contact stated that the passenger’s side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 122,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and passenger's side windshield exterior A-pillar trims had detached. The contact used duct tape on the front driver's side windshield exterior A-pillar trim. The local dealer was contacted and advised the contact to apply duct tape on the trims. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 91,994. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that previously while driving at an undisclosed speed, the windshield trim panel started to detach from the windshield and had partially separated from the vehicle. The vehicle was taken to an unknown dealer, who informed the contact that the VIN was not included in a recall at the time of the failure. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,720. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim had detached from the passenger’s side window and windshield. The trim on the windshield had been replaced twice. The trim was replaced but detached from the windshield and passenger’s side window again. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 169,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 65 MPH, the trim detached from the vehicle. The contact was able to pull off the road safely. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 67,974. VIN tool confirms parts not available.
A-pillar trim pieces falling off. Recall 24V031. Have been calling weekly since Dec 2024. Local Ford Dealer continues to insist parts are not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70-75 MPH, the driver's side windshield exterior A-pillar trim separated and flew off. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact purchased the part online and installed the part on the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated that the right and left roof rails were separating at the rear of both roof rails from the roof of the vehicle. The contact stated that a gap of approximately one-quarter of an inch was seen on both roof rails. The contact had not taken the vehicle to an independent mechanic or dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to the federal safety agency Campaign Number: 21V316000 (Structure); however, the VIN was not included. The failure mileage was approximately 110,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger's side windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer to open a case with the dealer to assist with the remedy being available for the recall. The approximate failure mileage was 99,828. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver's side windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the passenger's side windshield exterior A-pillar trim detached and was flapping against the windshield. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact had received recall notice the federal safety agency Campaign Number: 24V031000 (Structure), however, the parts to complete the recall were unavailable. The contact stated that the manufacturer had failed or was unable to remedy this safety recall promptly. The contact made the manufacturer aware of the issue. The contact stated that 2 years before being mailed the recall notification, the trim on the driver's and passenger’s side A-pillars were detaching from the frame at the top of the trim. The failure mileage was approximately 65,000. VIN tool confirms parts are not available.
Ford has not had a remedy for Manufacturer Recall Number 24S02 the federal safety agency Recall Number 24V031 Recall Status Recall Incomplete, remedy not yet available. Says it suppose to be in the later half of 2024 and now its 2025. The exterior windshield pillar has flown off the windshield.
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