The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver’s side door trim near the keypad had detached. The vehicle had been taken to the dealer and the trim was replaced. The contact stated that approximately 3 years later while driving at approximately 75 MPH, the same trim piece detached from the vehicle. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
2017 Ford Explorer body complaints
Page 14 of 23: complaints 371 to 400 of 661, newest first, as owners wrote them.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I was driving in the Columbia Gorge on highway and the Drivers Keyless entry trim Blew off, and broke in half, the top half hit the car behind me dented his hood and put a nick in his window. I'm very thankful the piece that broke did not cause an accident or kill anyone. The lower half (with the keypad) was flapping in the wind being held on by electrical wires. The keypad blew a fuse, sending me signals that the lift gate was open and I had 4 dogs in the back. Luckily the lift gate did not open, tossing my dogs or belongings on the highway, causing more road hazards.
The contact owns a 2017 Ford Explorer. The contact stated that the passenger's side and driver's side door's exterior B-pillar trims had detached. The vehicle was taken to an unknown dealer, where it was determined that the passenger's side and driver's side door's exterior B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the dealer had removed both trim pieces and had broken the trim pieces and had not replaced the parts. The failure mileage was 33,787. VIN tool confirms parts not available.
The black trim piece that is by the door and window (where the keyless entry pad is) flew off while driving. While getting the recall for the other piece, it was observed the other piece on the opposite door is lose as well. When I received the recall, I assumed the piece that flew off was the recall in question. Since the part flew off and the other is lose, I believe it is a safety hazard and apart of the same assembly problem like the piece of trim by the windshield.
Front windshield cowl is made or substandard materials and is cracking. You do a google search or YouTube search and you will see that many are having this exact issue. It is a safety hazard. If the cowl breaks it can surprise or cover the windshield of the driver that can result in injury or death.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 60 MPH, he heard an abnormal clicking or tapping sound coming from the A-pillar trim on the driver's side. The contact observed that the A-pillar trim had blown off the vehicle. The vehicle was not taken to a dealer because the contact called and was informed that the parts were not yet available. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving at undisclosed speeds, the front passenger's side windshield trim clips detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 121,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 65 MPH, there was an abnormal tapping sound coming from the roof of the vehicle. The contact pulled over and became aware that the roof rails were separating from the roof of the vehicle. The contact was able to tape the roof rails down. The contact researched online and related the failure to the federal safety agency Campaign Number: 21V316000 (Structure). The contact called a local dealer and was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 200,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the driver's side windshield exterior A-pillar trim separated and flew off. The local dealer was contacted, and an appointment was scheduled for the vehicle inspection. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.
In addition to the details involving the federal safety agency Safety Recall 24V031, any trim at the top of the windshield has either deteriorated or fallen completely off, while the material below the windshield is rotting away. This all makes me worry that the windshield could potentially shatter or come off on the road. I am not sure when the problem occurred or started to occur and I just became aware of it.
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the black plastic strip was missing from the passenger’s side window. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 105,000.
The exterior "door entry keypad pillar molding trim" became detached from the vehicle and sent debris into the roadway while traveling on the highway. This component is the door access keypad found on the drivers side door of many Ford vehicles.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front passenger's side windshield trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached windshield trim. The contact was informed that the windshield trim needed to be replaced. The vehicle was repaired. The contact paid out of pocket for the repair. In addition, the contact stated that the driver's side windshield trim had detached. The dealer was made aware of the failure; however, the contact was informed that the part to repair the vehicle was not yet available. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 85,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 60 MPH, there was an abnormal sound like air rushing into the driver's side of the vehicle from the A Pillar. The contact stated that the A-pillar trim was raised up by the vehicle slip stream and was blown backwards away from the vehicle. The contact stated that later the passenger’s side trim on the A-pillar trim had started to become loosened. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the passenger’s side A-pillar trim retention clip detached striking the front passenger side tire, causing the tire to go flat. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated that the trim was peeling and cracking. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that there was a limited amount of parts being received per week. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the roof rail cover detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact observed dry rot and cracks in the rubber seal around the perimeter of the windshield. Additionally, there were big chunks of the seal missing. The vehicle was taken to an independent mechanic but was not diagnosed. The contact believed that the failure was associated with the federal safety agency Campaign Number: 24V031000 (Structure). The manufacturer was notified of the failure. The failure mileage was 24,000.
There's an open recall, I am not sure this is part of it. This part is falling off LH Door Entry Keypad Pillar and the RH Door Entry fell off while driving and I had to get it replaced. The paint of the hood is also bubbling up and chipping. I thought it was just wear. My step father has a 2016 version and he hardly dives it and it is happening to his too.
The winshield side moulding is coming off. I got a letter and went to the dealer. They said they couldn’t do anything about it. The left side molding is almost coming off.
The contact owns a 2017 Ford Explorer. The contact stated that the keypad and trim detached while driving at approximately 70 MPH. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 23V44000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
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