The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, there was an abnormally loud sound coming from the vehicle without warning. Upon inspection, the contact discovered that the front passenger pillar trim had detached from the vehicle. The contact took the vehicle to a dealer where the pillar trim was replaced; however, a year later, the same pillar trim detached from the vehicle a second time. The dealer was notified of the failure and the contact was given an estimate for a second repair. The manufacturer was also notified of the failure and informed her that there were no recalls on the vehicle; the contact was referred to the federal safety agency for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.
2017 Ford Explorer body complaints
Page 21 of 23: complaints 581 to 610 of 661, newest first, as owners wrote them.
On May 9, 2022, sometime during my drive on the HE Bailey Turnpike from Lawton Oklahoma to Oklahoma City, the driver side Pillar Trim of my 2017 Explorer came off; I was driving 70-75 miles per hour, and it was very windy. During the drive, I heard a noise but didn't think much about it until I got out of the car in Oklahoma City. Thats when I noticed the driver Pillar Trim missing. Traffic was very light during the drive and to my knowledge, the Pillar Trim did not hit another car or do any damage to anything. If there had been another person or automobile hit by the Pillar Trim, I feel that it could have resulted in an accident or serious injury to a person. When I contacted the Ford Dealership, I told them that a part of my Explorer had blown off; they knew exactly what had happened even before I told which part was missing.
Windshield Molding broke off while driving on road. Causing the vehicle behind me to swerve off the road. Damages were done to the other vehicles windshield.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 21V316000 (Structure). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated a month later, while driving at an unknown speed, she started to hear a flapping noise from the roof rack. The contact took the vehicle to the local dealer, where it was diagnosed with needing the roof rack clips, push pins, and cap to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 69,128.
A-Pillar exterior windshield trim became detached from the passenger side at highway speeds without warning and no prior indication of damage. This appears to be a very common issue with this generation of models based on a simple internet search, and I am shocked that Ford Motor Co. is doing nothing to resolve this. The loose piece becomes a hazard to other motor vehicle operators where it could potentially strike a vehicle causing windshield damage, startle an operator causing loss of control, or in the case of motorcycles, injure the operator. Even if it does not strike another vehicle or operator, it becomes road debris and is a safety hazard to other vehicles, and to persons attempting to retrieve it. While we were fortunate that it did not cause any further incident, the potential for a serious accident is high with this defect.
The contact owns a 2017 Ford Explorer. The contact stated that the front side of the roof connected to the upper center of the windshield was severely corroded. The dealer was notified of the failure and informed the contact that they could not assist unless the part was perforated. The contact stated that as the roof became perforated, the vehicle was taken back to the dealer where it was diagnosed that the roof and the windshield needed to be replaced. The dealer sent a diagnostic report with pictures to the manufacturer. The manufacturer advised that they would cover the repair of the vehicle. The vehicle was not repaired. The failure mileage was approximately 67,000.
Window trim flew off while driving striking another cars windshield. Causing that driver to swerve.
Driving on Interstate 95 at 70mph, windshield pillar on left side broke away and hit a gentleman on a motorcycle behind me in the face shield of his helmet. I pulled over to apologize profusely. Right side is loose aswell and plastic abs wiper Cowl is dry rotted and flapping making noisy whistling. Under 65K miles. It started at 45K. This is terrifying and now a eyesore. Please investigate this.
Driver door “b pillar” trim 3m stripping peels off allowing trim to catch air underneath and snap in half. $300 replacement piece
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at 50 MPH, the roof rail cover detached and separated from the vehicle. The contact was made aware of the failure by another driver. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
The keyless entry door panel on the driver’s side door is coming undone and vibrates while driving. Others have said theirs has come off the vehicle while driving. Will be contacting the dealership.
The clear trim panels by the driver side door with the electronic numbers to unlock the doors, came off while I was driving on the highway going 70mph. Which resulted in lights going off on on in the cabin of the car, as well as my back tailgate flying open while driving. The clear panel was attached to wires which was reported to me to have caused multiple fuses to be blown one of which was the tailgate door. Once I pulled over to close the door, the door had to be forced closed and the warning light tailgate ajar remained on as well as all the lights in the cabin remained on. Once I was able to park my car none of the lights would turn off once the engine was off and the car would not lock. Both of these panels on the drivers side and passenger side had to be replaced, in addition to the front pillars on the windshield due to all of them coming detached from the car. This is a huge safety concern that needs to be addressed. The owner of the car had to pay for all repairs.
The windshield trim piece on the passenger side started making a noise while I was going down the interstate and suddenly flew off. It caught me off guard and almost made me swerve and the car behind me had to swerve it as it landed on the road luckily he was paying attention and didn’t hit anyone else. The whole incident could have ended worse
The windshield gasket along with the door gaskets are all becoming thin and thatching. While driving on he freeway the windshield rubber gasket on the driver side began to flap around as it has apparently lost it's full seal. I noticed much of the rubber gaskets on the door as well are loose and not properly functioning. It appears the rubber used is poor quality as this should not happen on a car that is only 4 years old. I asked the dealership and they indicated it seemed to be normal wear and tear. I can't imagine how this could be normal wear and tear on a car only 4 years old. This problem needs to be looked at as it seems Ford is using an inferior rubber product on its vehicles. This will cause harm especially from the windshield issue.
The contact owns a 2017 Ford Explorer. The contact stated that she noticed the paint was bubbled up and paint was peeling off the hood of vehicle. The vehicle was taken to the local dealer where informed it was manufacturer defect and the hood needed to be replaced. The vehicle was not repaired. The manufacturer was notified who referred contact to the federal safety agency. The failure mileage was unknown.
Pieces of the windshield trim have flown off while driving. The keyless entry door panel is loose and vibrates while driving. Others have said theirs has come off the vehicle while driving. Will be contacting the dealership. Absolutely no warning for this.
All of the plastic trim around my car including the both my passenger and driver side windshield trim molding pieces on the exterior of the car are coming very loose. I'm worried it may become dangerous if they fly off while driving.
The contact owns a 2017 Ford Explorer. The contact stated that all four doors were corroded. The vehicle was taken to the local dealer and the mechanic diagnosed that the door pillars were rusted and were not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 55,895.
Passenger side window trim molding detached while driving on highway. No previous issue with it being loose and no previous problems with trim. If there had been traffic behind or to the side, it could have caused damage to another's vehicle, injury to a person, or caused an accident. I directly went to a Ford dealer. I was told by service person that it is a known issue. I paid for the parts (one on order, as they no longer had all the parts in stock due to replacing other moldings) and was told that I would also have to pay for the installation (separate charge). Upon doing research on the internet I found that this is a known issue to Ford and has been listed for different years the Explorer has been made with this trim molding. If I had known of this issue I would not have purchased the vehicle and would have notified my parents when they purchased their 2016 Explorer. My previous Explorer (2013) did not have this trim and we were all very happy with it.
Trim pieces flying off while driving down highway. Keyless entry trim flew off while driving.
The contact owns a 2017 FORD Explorer. The contact received a recall notification for the federal safety agency Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. Vin tool confirms parts not available.
A Pillar trim broke and flew off. This happened on both sides of the windshield. Passenger side hit windshield and ejected over vehicle. Drivers side slammed to drivers door window then continued on behind vehicle. If window had been open the sharp edges plastic would have hit driver. Motorcycles or convertibles behind vehicle may also be in danger.
While driving on a public road at approximately 55 mph the passenger side windshield trim piece flew off of my car. Fortunately, the piece did not strike any other vehicles on the road. I am now concerned that the driver's side windshield trim will also fly off while I am driving. At this time, Ford does not have a safety recall for this item. I have received a recall notice for another item. The notice indicates, "On your vehicle, it may be possible for the roof rail covers to become loose or detach from the vehicle". I scheduled an appointment to have this repaired but the service technician told me that they are not able to resolve the issue at this time. Apparently the initial "fix" did not work and Ford is trying to find another solution. These removable parts are a huge safety risk for everyone on the road. A recall and permanent solution is required to keep motorist safe. Thank you.
The driver's and passenger side windshield pillar moldings are loose and coming off and making a vibration sound while driving at any speed over 30 MPH. I have read multiple complaints of them flying off while driving and potentially causing an accident to other motorists. Plastic molding at the doors is be melting and warping in several areas.
Multiple pieces of trim flying off vehicle. As of 6/10, pieces have blown off in the last couple weeks while driving down highway.
We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from—roof rack, something under hood, trim pieces, windshield support areas?—but we’re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.
Roof rail came off on drivers side, passenger side is rattling and I'm worried it's going to come off while I'm driving and cause an accident.
The contact owns a 2017 Ford Explorer. The contact stated while driving 55 mph, the molding along with the passenger’s side windshield and roof detached without incident or impact. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 44,500.
The door door keyless entry pad broke off and flew from the vehicle while driving down the highway. No prior damage to the keypad/door trim prior to this occurring. Upon inspection the passenger door trim (without the keypad) also seems to be "loose" at the top, potentially having it fly off during normal use of the vehicle. Dealer said that a recall was in place for the drivers side but that my vehicle was not included in the recall. Although, all descriptions I could find seem to have included exactly what happened to my vehicle.
I have 2 recalls that my dealer wont fix because they wont get me a rental car while my is repaired.my question who is responsible if injury or death occurs because of these recalls ?
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