The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated there was an abnormal sound coming from the windshield while driving. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was not available.
2019 Ford Explorer body complaints
Page 3 of 6: complaints 41 to 70 of 151, newest first, as owners wrote them.
The contact owns a 2019 Ford Explorer. The contact stated that upon noticing that the roof rail cover was missing, the vehicle was taken to the local dealer, where it was repaired under the federal safety agency Campaign Number:Â 21V316000(Structure); however, the failure recurred. The contact stated that while driving at 30 MPH, the roof rail cover detached from the vehicle. The driver was able to retrieve the roof rail cover. The contact called the local dealer, but there was no response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 63,000.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Subject: Urgent Complaint – Recall Repair Delayed Due to Unavailable Parts (2019 Explorer) To Whom It May Concern, I am writing to formally file a complaint regarding a safety-related recall/service campaign for my 2019 Ford Explorer (VIN: [XXX] ), specifically concerning the roof rack trim detachment issue (Customer Satisfaction Program / Recall #20N11 or 21S22). I visited an authorized Ford dealership to schedule the required repair, but was told that the necessary parts are currently unavailable, and no estimated delivery date could be provided. It has been an extended delay, and I am concerned about the continued safety risk this issue may present. As this is a known issue affecting many vehicles, I respectfully request: •A clear explanation of when the required parts will become available •An expedited resolution or alternative dealership that can complete the repair •A formal record of this delay for safety and warranty documentation purposes Please treat this matter as urgent. I would appreciate a prompt response with a timeline and any appropriate next steps. Sincerely, [XXX] Phone: [XXX] Email: [XXX] Location: Manhattan, New York VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the front driver’s side A-pillar trim had been ejected from the vehicle, and the passenger’s side A-pillar trim was cracked and not fully secured to the vehicle. The failure mileage was 104,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 MPH, the keypad cover on the driver’s side door detached. The vehicle was taken to the dealer, who confirmed that the trim that had detached was not under recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer opened a case regarding the failure. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 68,000. The VIN was unavailable.
The contact owns a 2019 Ford Explorer. The contact stated while washing the vehicle in the driveway, the contact became aware that the A-pillar trim on the front passenger’s side had started to detach. The vehicle was not diagnosed by the dealer; however, a technician from the dealer went to the residence to inspect the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to the federal safety agency Campaign Number: 24V031000 (STRUCTURE); and the VIN was included. The failure mileage was 73,441. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
In February I was driving to an appt. when the side panel on driver's door broke & started flying around & hitting car. (It has the numbers to enter the car without a key.) So I had to roll down window 1/2 way, grab the broken part & drive 18 miles to town, holding the part so it wouldn't fly off (in 30 degree weather!) So I drove by the Ford Dealership where I got my car. They thought there was a recall on that item so I've been waiting. I just saw on the federal safety agency site there was a recall for that item on 2016-17? Explorers, but mine is 2019!!! Would you please add the 2019 model to that recall? Also, I'm STILL WAITING (1 1/2 years later) for the recalled trim pieces around the front windshield.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to the dealer, who inspected the vehicle and advised the contact to apply tape on the windshield trim. The contact stated that the trim was taped; however, while driving 65 MPH, the driver's side windshield exterior A-pillar trim separated from the vehicle. Additionally, the contact stated that the weather stripping around the windshield was detaching. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the part was available at the dealer. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 25 MPH, the driver's side A-pillar blew off the vehicle. The contact was unable to stop to recover the trim. The failure mileage was 25,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact's wife owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure had been experienced. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side exterior A-pillar trim detached. The contact stated the front passenger’s side A-pillar trim was also starting to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield passenger's side A-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available to repair the vehicle. The contact engaged the parking brake and stopped the vehicle. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the passenger's side A-Pillar trim detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 24V031000 (Structure), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 71,000.
I have been waiting on parts for the A-Pillar trim recall for a couple years. I've checked with 3 different local Ford dealers and have been told these parts are still back-ordered. This is a safety issue as the trim can detach while driving at higher speeds on the interstate.
The contact owns a 2019 Ford Explorer. The contact stated that the windshield cowl panel had partially separated from the vehicle. Additionally, the contact stated that the failure had caused the vehicle to make abnormally loud air pressure sounds while driving. The vehicle was taken to the dealer, where it was determined that the windshield cowl panel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 54,271.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver’s and passenger’s side A-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
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